Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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The Floating Resort The Floating Resort By: Brittany Contreras SCC Janelle Hoffman HRM 160 April 6‚ 2011 The Floating Resort A cruise is defined as “to make a trip by sea in a liner for pleasure‚ usually calling at a number of ports.” It is similar to a mobile resort (Dowling‚ 2006‚ p. 1). Why be on land when there is an option to travel on top of the beautiful ocean waters? The cruise industry has grown phenomenally in the last thirty-six years-from
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tried to indulge themselves on it to have a productive result in a more efficient and time saving process. It is highly valued in institutions like business enterprises‚ schools‚ hospitals‚ government and non government services. However‚ some of them are still using manual system. In this regard‚ we acknowledge the value of computerized system. As of today’s generation‚ there are already many hotel existing. One of which is D’ Budgetel that serves private rooms and dormitory type. It is
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Business Essay How important is a thorough process of recruitment & selection for a hotel? A thorough process means a complete and comprehensive process. Recruitment refers to the process of identifying the need for a job‚ defining the requirements of the position and the jobholder and advertising the position. Selection is choosing the most appropriate person for the job. In the stance of a hotel‚ it serves thousands of millions of customer on a daily basis‚ coming from various countries
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BMR was Canada’s one of most popular ski resort. As the sport gained in popularity‚ BMR has expanded and modernized and in the 1980s the company added a year round four-star resort hotel and conference Centre‚ a condominium development and the Monterra golf course. By 1999 it was a four-season resort. However‚ winter sports‚ skiing and snowboarding‚ were still its dominant activities‚ accounting for approximately 65 pc of total revenue. Blue mountain resort enjoyed very good times during the 1980s
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Josephine Collins Performance Management & the Employee Appraisal Process Human Resource Week 7 &8 Mr. Ambroise Everest College of Dallas September 5‚ 2013 Performance Management is the process of creating a work environment in which people can perform to the best of their abilities in order to meet company goals. It is an entire work system that emanates from a company’s goals. The expectation of the company as follow are (1) The essential job functions the employee is expected to do
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The Westin Hotels & Resorts is a 5-star hotel that is first founded in the United States by Severt W. Thutston. In 2011‚ they have been operating approximately 160 hotels in 37 countries including one of their hotels in Kuala Lumpur‚ Malaysia. Opening in 2003‚ The Westin Kuala Lumpur is located right in Bukit Bintang‚ which is the heart of Kuala Lumpur. This hotel has 443 guest rooms and suites with splendid views whereby guests can enjoy a residential comfort. Efficient work spaces‚ 24-hour in-room
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Seaside Resort Holiday - Brighton Symbol of vacationing‚ first time when people began to travel & vacation. Resorts lined Brighton in England. The opening of the resort in Brighton extended the seaside as a resort for health and pleasure to the much larger London market‚ and the beach became a centre for upper-class pleasure and carefreeness. This trend was praised and artistically elevated by the new romantic ideal of the picturesque landscape. A seaside residence was considered as a highly
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What is shareholder wealth? 1. Wealth maximization process? 2. Maximization of wealth of shareholder? 3. The profit maximization of shareholders? 4. What is profit maximization in business? 5. Difference between profit and shareholder? 6. Goal of maximization of shareholder wealth? 7. Wealth maximization or profit maximization? Profit‚ Profits From an accounting perspective‚ profit is the difference between the price and cost of a product or a service
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Competitive Analysis | Hotel Chains | | Marriott | Hilton Worldwide | IHG | Starwood | Brands | LuxuryThe Ritz-Carlton‚ Bulgari Hotels and Resorts‚ JW Marriott Hotels and Resorts‚ Gaylord Hotels‚ The Ritz-Carlton Destination Club‚ The Ritz-Carlton ResidencesUpscaleEdition Hotels‚ Renaissance Hotels‚ AC Hotels‚ Autograph Collection‚ Marriott Hotels and Resorts‚ Residence Inn by Marriot‚Mid-scaleCourtyard by Marriott‚ Springhill Suites by Marriott‚ Fairfield Inn and Suites by Marriott‚ MoxyBudgetN/AExtended
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