company have superior performance. 3. Establishing effective goals: understanding the gap between your company and other leading companies will provide foundations to establish achievable goals. The Xerox case Xerox‚ the company invented the photocopier in 1959‚ is one of the best-practices companies in benchmarking. At first‚ Xerox was a leader‚ even
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make people’s lives and jobs easier. But on the other hand‚ we forget the other fact that computers would eliminate jobs too. For example‚ Manufacture of all kinds of office products the computer easily does‚ like typewriter‚ adding machine‚ photocopier or even CD player‚ DVD player‚ and radio. In publishing‚ a lot of jobs are gone‚ many in layout and production‚ since computers do layout and design faster and more accurately. Even in hotel and travel industry‚ there have been significant losses
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Assessment Unit two: Principles of providing administrative services Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature | How / when used | 1. Answer phone | This is used to leave a message if nobody is there to answer the phone. | 2. Transfer | This lets you pass the call on to another line. | 2. Prepare a brief report
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Employees are essentially the most important aspect of an organization. Managers strive to motivate their employees so that they are willing to perform at their highest levels. When employees work hard‚ come to work regularly and continue making positive contributions to the organization‚ the business will be able to cut costs and yield more profit‚ both of which are the ultimate goals of any organization. On the contrary‚ unmotivated employees will mean the organization will have people that are
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key objective of business equipment salespeople is to get buyers to purchase the main piece of equipment for which supplies and service are needed in order for the equipment to function. For instance‚ in the photocopier industry certain salespeople only seek out new accounts and once a photocopier sale is made they pass along the account to other sales personnel
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particular situation. For more than a half a century‚ Xerox has been a leader in document technology and services. It produces and sells a range of black-and-white and color printers‚ multifunction systems‚ digital production printing presses‚ photocopiers‚ and related supplies and consulting services. In decision-making there are characteristics in managerial decisions that consist of a lack of structure‚ uncertainty and risk‚ and conflict. What I have found in the strategic video with Xerox‚ is
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take orders‚ and address complaints. * Maintain and update filing‚ inventory‚ mailing‚ and database systems‚ either manually or using a computer. * Answer telephones‚ direct calls‚ and take messages. * Operate office machines‚ such as photocopiers and scanners‚ facsimile machines‚ voice mail systems‚ and personal computers. * Open‚ sort‚ and route incoming mail‚ answer correspondence‚ and prepare outgoing mail. * Compile‚ copy‚ sort‚ and file records of office activities‚ business
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There is legislation in place outlining the statutory duties of employers and employees relating to health‚ safety and welfare. This includes primary legislation via the Health and Safety at Work Act of 1974 (HASAWA) which has six parts to it: Management of Health and Safety at Work Regulations 1999‚ Manual Handling Operations Regulations 1992‚ Health and Safety (Display Screen Equipment) Regulations 1992 Work place (Health‚ Safety and Welfare) Regulations 1992. There are other regulations‚ as
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maintenance needs and drawing the attention of the manager to them (iv) Repairing customers’ systems for a fee. 4. Computer Operations Unit: This includes the Operations Supervisor‚ the Typist‚ the Computer Operator‚ the Graphics Designer and the Photocopier Operator. 5. Internet Browsing Unit: This includes the (i) Café Receptionist who sells timer tickets‚ Online Registration and Result Checking Scratch Cards. (ii) Café Assistants who aid customers that can’t use thee
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First‚ the Kindle was one of the first readers available and until its release in 2007 the market was virtually untapped. For Amazon this was a strategic move as it puts a name to these types’ devices. As compared to Xerox and the photocopier‚ or a Jeep to the ragtop SUV‚ Kindle will the brand name associated with the reading device for years to come driving more business to Amazon and if Bezos’s luck holds steady‚ this will only improve as the Kindle continues to develop new features
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