INTRODUCTION PT. Garuda Indonesia (Garuda) is the oldest flight company in Indonesia and owned by the government. In 2010‚ in its 60th anniversary-an age that should enter or in mature position- it showed more losses than profit (like shown in the 5 consecutive years of financial statement). In 2006 under the new leader of Emirsyah Satar Garuda started to change its strategy to make profit. The new strategies include synergize all operation level and embedded one new value‚ which is team work‚
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Emirates airline Reputation:- Emirates airline has a good reputation among its costumers especially in corporate sector. Emirates frequent flyers (regular) passengers are in hundreds of thousands. Emirates airline has won more than 500 awards in recent years for good services and different categories. Facilitating the customers:- Emirates airline has different frequent flyer programs. Ground services are improving day by day.at Dubai and different international airports lounge facility is
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Delta plans to add more than 400 kiosks and enhance functionality to include international check-in and fee collection. With this change‚ Delta will offer customers more than 800 kiosks in airports nationwide. Airports such as Northwest and Delta airlines are now finding that the self-service kiosk is a valuable tool in the reduction of queues. But while the kiosk technology has been around for some time‚ it has still taken the industry a lot of coaxing to make passengers comfortable with the technology
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F . WARREN MCFARLAN Tale of Two Airlines in The Network Age: Or Why The Spirit of King George III Is Alive and Well! As Professor Roger McPherson’s wait to go through the security process a second time dragged on into its third hour on this Spring day in 2002‚ (all passengers had to be rescreened upon the discovery that one of the airport screening machines was unplugged) he was reminded of another delayed business trip and the role that information technology played in the story. At 5:30pm
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also be bias 2. Who are their main competitors? Qantas main competitor would be other well known Australian Airlines such as Virgin Airlines‚ Regional Express‚ JetStar‚ etc. 3. Identify‚ explain and outline what type of information each secondary data source could provide. (select no more than 3 specific sources). Secondary data includes things such as Government data‚ airline magazines and reported interviews. Firstly‚ secondary data from government sources provide an extremely rich pool
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Situation Analysis Since day one‚ Southwest Airlines has been able to maintain a winning strategy. Starting with just three aircrafts in the state of Texas‚ Southwest implemented a low cost‚ low fare‚ no frills strategy that proved successful. As they have grown‚ more plans have been put into practice‚ such as a widely popular frequent flyer program and their now legendary customer service. These strategies have proved successful‚ as Southwest is the only airline to have maintained a profit in the recent
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1. Introduction: Delta airlines was founded in 1924‚ in Macon‚ GA. Their founding stood for safe and reliable air transportation‚ distinctive customer service‚ and hospitality from their heart. Delta’s vision is built on its traditions and always ready to meet their customer’s’ expectations while taking the service to even higher levels of excellence. Delta’s Air Line mission statement: “We --- Delta’s employees‚ customers‚ and community partners together form a force for positive‚ local and global
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The airline industry is a large and growing industry. Air travel plays a very important role in economic growth and world trade. It is expanding for either of the following reasons that is for business purpose or leisure travel. It helps in increasing the international investment as well as tourism. The airlines have made it more comfortable to travel from one place to another‚ and now are offering reasonable rates. Affordable rates encourage people to travel further to new places. As a result‚ people
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Southwest Airlines: A Case Analysis ORGANIZATIONAL ANALYSIS It is evident that the greatest strength that Southwest Airlines has is its financial stability. As known in the US airline industry‚ Southwest is one of those airlines who are consistently earning profits despite the problems the industry is facing. With such stability‚ the corporation is able to make decisions and adjust policies‚ which other heavily burdened airlines may not be able to imitate. Having a low amount of cost in their
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