INTRODUCTION In Marathi or Hindi‚ ‘Dabba’ means tiffin box and ‘wala’ refers to a person. A Dabbawala‚ is a person in the city of Mumbai whose job is to carry and deliver freshly made food from home to office of the customer. Basically a Dabbawala is any person who carries the lunch box from the customer’s residence and delivers it to the customer’s work place. But Mumbai Dabbawalas are recognized by the quality of spirit that they carry with them‚ which make them a class apart. The standards
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| |The Fantastic Dabbawalas! | |PF1101: Fundamentals of Project Management 1) Introduction The Dabbawala when translated to English‚ means “lunch box delivery
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the efficiency and effectiveness to an action. For Dabbawalas service these five objectives and it can be defined as: 1- Quality: It is the most significant that’s why it placed first in the list of performance objectives. The operation of Dabbawalas service is very succeed in provided high quality by performance things right to matching to the customer’s expectation. • It will lowering cost: The lower fault made by the operation of Dabbawalas service‚ the less time will needed to correct the error
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goods and services which are ‘fit for their purpose’. This is giving a quality advantage. Reliability‚ Dabbawala is very reliable service for their customers they have a record of on time delivery with minimum errors. Basic Service‚ Dabbawala delivers the promised basic service to their customers‚ keep customer informed‚ and be determined to deliver value to customer. Service design‚ Dabbawala have developed a holistic design of their marketing services Speed : You would want to do things fast
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DABBAWALAS CASE STUDY What are the main learnings of the case? The dabbawalas carry tiffin for the employeesehich contains two main committees of the contractors who run the business.from the case we can learn why the tiffin carrying service has been successful in Mumbai Following are learnings of case Understanding the logistical system that can survive due to the culture in various places How can human resource management used in this field Flat hierarchy of the dabbawalas and how well they
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THE DABBAWALAS OF MUMBAI: The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998‚ Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. * The description of Dabbawalas 1. Descendants of soldiers of the legendary Maharashtrian warrior-king Shivaji‚ dabbawalas belong to the Malva caste‚ and arrive in Mumbai from places like Rajgurunagar‚ Akola‚ Ambegaon‚ Junnar and Maashi. 2. They believe
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------------------------------------------------- Dabbawala From Wikipedia‚ the free encyclopedia Mumbai Dabbahwalas A dabbawala (Marathi: डबेवाला); also spelled as dabbawalla or dabbawallah; literally meaning ("box person")‚ is a person in India‚ most commonly found in the city of Mumbai‚ who is employed in a unique service industry whose primary business is collecting freshly cooked food in lunch boxes from the residences of the office workers (mostly in the suburbs)‚ delivering it to their
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APRIL 4‚ 2011 STEFAN THOMKE MONA SINHA The Dabbawala Sy ystem: On-Time Delivery‚ Every Time Our ancestors fought in Shivaji’s ar rmy. Today we fight against time. — Raghunath Medge‚ President‚ Dabbawala O Organization Each day throughout the city o Mumbai‚ India‚ 5000 individuals called dabbawal delivered of las some 130‚000 dabbas (lunchboxes fill with home-cooked food) to offices throughout the metropolis.1 led In the nearly 120 years of this servic Mumbai had changed enormously‚ becoming‚ by 2009
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Required Abstract Format Document: No more than one page in length. Format: 2 cm margins on top and bottom; 2.5 cm margins at both sides‚ single-spaced. Paper Title: Provide a short descriptive title of no more than 20 words. Format: Times New Roman‚ 14 point font‚ bold‚ centered. Do not write the heading "Paper Title". Leave one line space. Authors’ Names: Include first name in full‚ middle initial and family name in full. Do not include any titles or degrees. Format: Times New Roman‚ 12
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Also‚ noting that all major companies have their headquarters in Mumbai like the Aditya Birla Group‚ Tata Group‚ Reliance Industries Limited and so on. Also‚ the Reserve Bank of India and all major nationalized and private banks have their headquarters situated in Mumbai. This gives high impetus to investors who come and invest heavily in the stock markets. And Mumbai has two of India’s oldest stock markets in the country. These investors find it convenient to come and find everything at one place
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