CASE STUDY OF DABBAWALAS
DABBAWALAS CASE STUDY
What are the main learnings of the case?
The dabbawalas carry tiffin for the employeesehich contains two main committees of the contractors who run the business.from the case we can learn why the tiffin carrying service has been successful in Mumbai
Following are learnings of case
Understanding the logistical system that can survive due to the culture in various places
How can human resource management used in this field
Flat hierarchy of the dabbawalas and how well they deliver the services
How the food is delievered and what are the other things involved in tis service
What team and inter-team processes are reflected in the operation of the dabbawala system?
The essence of this whole system is the trust that is there between the employees and the contractors
There are two commitees:
The Mandal committee
The Trust committee
It is mostly flat hierarchy
5000 workers called carriers
800 supervisers
11 members in the mandal committee
In total there are 5800 members in this system
The inter team process is between the carriers and the delivery address:
Carrier will pick up tiffin at 10 am labels the essentials about where it is to be reaches
Special carriers are those who take up area wise service
All the tiffins are taken to the railway station where another carrier arranges them and puts them on a 2.5 m long wooden cart carrying upto 40 tiffins at a time
After that he ascends the train and reaches specific destinations where another carrier collects them at different places
This carrier who picks up the tiffin will deliver it to the office of the customer
The tiffinns are collected later and the same chain is repeated backwards
How has dabbawala system responded to the changing context of the life of office- goers in Mumbai?
The dabbawalas main feature is the trust that runs along in their system.employees who go for work cant of return back for having lunch .and hence they miss their home food and had to spend unnecessary money
What are the main learnings of the case?
The dabbawalas carry tiffin for the employeesehich contains two main committees of the contractors who run the business.from the case we can learn why the tiffin carrying service has been successful in Mumbai
Following are learnings of case
Understanding the logistical system that can survive due to the culture in various places
How can human resource management used in this field
Flat hierarchy of the dabbawalas and how well they deliver the services
How the food is delievered and what are the other things involved in tis service
What team and inter-team processes are reflected in the operation of the dabbawala system?
The essence of this whole system is the trust that is there between the employees and the contractors
There are two commitees:
The Mandal committee
The Trust committee
It is mostly flat hierarchy
5000 workers called carriers
800 supervisers
11 members in the mandal committee
In total there are 5800 members in this system
The inter team process is between the carriers and the delivery address:
Carrier will pick up tiffin at 10 am labels the essentials about where it is to be reaches
Special carriers are those who take up area wise service
All the tiffins are taken to the railway station where another carrier arranges them and puts them on a 2.5 m long wooden cart carrying upto 40 tiffins at a time
After that he ascends the train and reaches specific destinations where another carrier collects them at different places
This carrier who picks up the tiffin will deliver it to the office of the customer
The tiffinns are collected later and the same chain is repeated backwards
How has dabbawala system responded to the changing context of the life of office- goers in Mumbai?
The dabbawalas main feature is the trust that runs along in their system.employees who go for work cant of return back for having lunch .and hence they miss their home food and had to spend unnecessary money