Dabbawala Case Study
There are different performance objectives (quality, speed, dependability, flexibility and cost) which are the company priorities because it used to quantify the efficiency and effectiveness to an action. For Dabbawalas service these five objectives and it can be defined as:
1- Quality: It is the most significant that's why it placed first in the list of performance objectives. The operation of Dabbawalas service is very succeed in provided high quality by performance things right to matching to the customer's expectation.
• It will lowering cost:
The lower fault made by the operation of Dabbawalas service, the less time will needed to correct the error.
• It raises dependability:
It has got external affect which influence consumers satisfaction …show more content…
The group is well organized so that if one of them absent, he is replaced with fellow worker. The Dabbawalas consumer are mostly men, and work six days a week outside the house and spent a few time with their families. So, the Dabbawala will make them feel as they were at home by offering a high quality service with low cost. The service is let the worker's wives prepared the lunch from the morning and wait the Dabbawalas to arrive and pick it up and they quickly deliver it to their husbands workplace so that they will be enjoy with the healthy food that cooked in house by their wives. Secondly, Dabbawalas collect and deliver the tiffin boxes from every corner of the city and they serving more than one million families. The boxes are coded with a specific set color which locate the area of delivery and reception. Finally, the important thing about delivery service is the time. If there is any conflict in the timeliness of the service will make the service failure as this they tries their best to deliver the lunch in the exact time to satisfy customers. Hence the task of Dabbawalas starts from 9:00 am till the lunch time 12:00 pm, and after lunch the Dabbawalas returned the boxes back to workers houses. (Sanjeev,2010) The idea of Dabbawalas service come into picture in one of India's the largest and crowded city, where workers can enjoy of the fresh homemade lunch everyday with the amazing service that they provided. Also their main goal is consumers
1- Quality: It is the most significant that's why it placed first in the list of performance objectives. The operation of Dabbawalas service is very succeed in provided high quality by performance things right to matching to the customer's expectation.
• It will lowering cost:
The lower fault made by the operation of Dabbawalas service, the less time will needed to correct the error.
• It raises dependability:
It has got external affect which influence consumers satisfaction …show more content…
The group is well organized so that if one of them absent, he is replaced with fellow worker. The Dabbawalas consumer are mostly men, and work six days a week outside the house and spent a few time with their families. So, the Dabbawala will make them feel as they were at home by offering a high quality service with low cost. The service is let the worker's wives prepared the lunch from the morning and wait the Dabbawalas to arrive and pick it up and they quickly deliver it to their husbands workplace so that they will be enjoy with the healthy food that cooked in house by their wives. Secondly, Dabbawalas collect and deliver the tiffin boxes from every corner of the city and they serving more than one million families. The boxes are coded with a specific set color which locate the area of delivery and reception. Finally, the important thing about delivery service is the time. If there is any conflict in the timeliness of the service will make the service failure as this they tries their best to deliver the lunch in the exact time to satisfy customers. Hence the task of Dabbawalas starts from 9:00 am till the lunch time 12:00 pm, and after lunch the Dabbawalas returned the boxes back to workers houses. (Sanjeev,2010) The idea of Dabbawalas service come into picture in one of India's the largest and crowded city, where workers can enjoy of the fresh homemade lunch everyday with the amazing service that they provided. Also their main goal is consumers