Customer Service Unit 1 Understanding the organisation Session 5 Know the organisation’s policies and procedures Handout In this Session‚ you have learned about: The principles‚ policies and procedures of your organisation How your organisation communicates its principles to employees Your organisation’s policies and codes of practice Consultations on changes to principles‚ policies and procedures Issues of public concern relating to your industry and organisation. Principles‚ policies
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Unit Title: Follow the Rules to Deliver Customer Service Unit number: F2 2.3 Explain when and how they should refer to somebody in authority about the rules for delivering customer service I would need to refer to a person in authority if I am uncertain about how to deal with an issue‚ for example a complaint or a request. I would contact my supervisor who then should be able to pass on the correct information to me‚ or contact the regarding person directly. 2.4 Explain how
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formidable competition from both traditional brick and mortar operations and emerging Internet banks‚ a large number of banks are having trouble meeting performance expectations because they are unable to differentiate their business‚ reach customers likely to respond to new sales opportunities or make the most of their valued staff. Banks that define and implement solutions to these challenges are those that will successfully compete and thrive into the future. This paper examines the
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Prepare an individual case analysis report (for submission). “New Improved Walmart Hits No.1 in Midst of Global Recession” 1. Why is innovative management important and how have Walmart’s leaders demonstrated innovation throughout the company’s history? Innovative management is important simply because of the fast-changing times. Old management styles that used to be efficient and effective before no longer apply in today’s changing world. Because of these changing times‚ human behaviours in
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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Portable Heart Rate Detector Based on Photoplethysmography with Android Programmable Devices for Ubiquitous Health Monitoring System Chi Kin Lao‚ U Kin Che‚ Wei Chen‚ Sio Hang Pun‚ Peng Un Mak‚ Feng Wan‚ and Mang I Vai Abstract—In this paper‚ a miniature portable heart rate detector system is implemented by modern hardware ICs and simple sensor circuit with software executable on both PC and Android platform. The biosignal is first extracted via photoplethysmography (PPG) principle into electric
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Customer Service – Loyalty Program It is important to create a program that is manageable and support the goals of 7-11. The Loyalty Program of 7-Eleven Hong Kong was “Stamp Collection”. The latest function was Sanrio 50th Crystal Charm Collection. (Swarovski) Step 1: 7-11 will examine who are your customers‚ they know there customers were want convenience service and most of them normally were young to middle age. These customers are easy to change their mind because of the trend and
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SHIKHA MEHTA INNOVATIVE HR PRACTICES ABSTRACT In this era of cut throat competition ‚ a constant injection of new ideas keeps a company progressive and gives them an edge in the marketplace‚ especially in today’s global marketplace. It is only the innovations that provide company opportunities to gain competitive advantage over its competitors. As globalization advances and we move into the information age‚ organizations need to adapt to the changes in technology and the changing issues
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that improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service‚ . The impact of excellent customer service on how your team works and the positive benefits to the hotel‚ team and customers on delivering customer service‚ . How delivering excellent service can support up-selling and add on-selling‚ . How we are to monitor service delivery. Research Customer service. What does it
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enterprise has to treat customers differently and individually because each customer is different and unique. Each customer has different needs and preference. Some customer wants to be loyal to the enterprise and some are not. The enterprise will have an idea how to treat each customer if they are able to see a customer one at a time. Technologies are now a tool to store data’s and information of each customer. Through this strategy‚ they will know how to get‚ keep and grow a customer. 2.) Some
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