22/08/2012 Lecture overview MGTS2606 Managerial Skills & Communication Dr Susan Arend Week 6 Power‚ Influence and Persuasion • Definitions: power‚ influence and persuasion • Sources of personal and positional power • French and Raven’s bases of power. • Influence strategies • Theories of persuasion Learning Objectives By the end of this lecture you should: • Be able to define power‚ influence and persuasion • Understand sources of power • Understand influence strategies • Understand how
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This paper will be based on a real life working situation where aggressive communication was displayed. The essay will start off with the importance of handling interpersonal conflict. It will go on to discuss about aggressive and assertive communication‚ its advantages as well as its disadvantages. The scenario will then be explained in accordance to the relevant communication style displayed. This essay would exemplify how aggressive communication makes situations worst through the scenario. Aggressive
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Scenario: Tim and Bob are architectures working for Glaxo Company. Sven is their manager. Glaxo Company is involved in the design of new office buildings. Tim and Bob are currently working on the design of a new building; the duration of the project is six months. Despite the amount of time that they spend together on the project they are two very different people and spend very little time outside of the workplace together. Tim is a pedantic perfectionist‚ he is all about putting 110% effort
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this process is used‚ then copies of this work would be retained and used as source material for conducting future plagiarism checks. Due Date: 12/09/2011 | Submitted date: 11/09/2011 | | ------------------------------------------------- MGTS2606 ------------------------------------------------- MANAGERIAL SKILLS & COMMUNICATION Organizational Communication: Processes underlying communication success and failure Shufang Deng Student No: 42491318
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MGTS2606 - MCQ Practice Study online at quizlet.com/_eeq7z 1. "if you do X‚ you’ll get Y" is an example of which of the following influence strategies? Retribution Value congruence Reciprocity Altruism Reason Reciprocity 4. According to communication accommodation theory‚ if an individual alters his or her communication style to become more similar to their communication’s partner’s‚ this is an example of: Speech accommodation Divergence Convergence Convergence 2. A senior
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MGTS2606 Study notes Lecture 1: Basic Concepts Definitions of Communication Q. What is communication? • “Communication is a conscious or unconscious‚ intentional or unintentional process in which feelings and ideas are expressed as verbal and /or nonverbal messages; sent‚ received and comprehended” (Berko‚ Wolvin & Wolvin‚ 1998). • The process can be accidental (having no intent)‚ expressive (resulting from the emotional state of the person) or rhetorical (resulting from specific goals of the
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