Aggressive and Assertive Communication

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This paper will be based on a real life working situation where aggressive communication was displayed. The essay will start off with the importance of handling interpersonal conflict. It will go on to discuss about aggressive and assertive communication, its advantages as well as its disadvantages. The scenario will then be explained in accordance to the relevant communication style displayed. This essay would exemplify how aggressive communication makes situations worst through the scenario. Aggressive communication will only escalate the conflict further; unlike assertive communication which would be able to rectify the situation.

Communication channel
Organizational communication is the process where information is exchanged and understood by two or more parties usually with the intention of motivating or influencing behavior (Kelly, 2000). Communication is simply the flow of information from a source to a receiver and back (Custom Text 2, 2006). It occurs everyday in all organizations. Therefore, it is necessary for us to be able to communicate effectively. Research has also established the importance of communication skills and how it is associated with the success of ones career (Custom Text 2, 2006).

.The sender puts together a message and sends it through a medium in which the sender deems most appropriate to get the message across. The message then reaches the receiver. This constitutes a one-way communication. It is the feedback that allows two-way communication where the receiver shows he/she is listening and clearly understood the message (Dwyer, 1993 as cited by Custom Text 2, 2006: 79).

Numerous studies have revealed that interpersonal communication impacts positively on job satisfaction, commitment, and organizational effectiveness (Bush & Frohman, 1991). Therefore it is necessary for us to not only learn the technical issues within a company but also master the most effective way to communicate so as to be able to handle a conflict...
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