Organizational communication is the process where information is exchanged and understood by two or more parties usually with the intention of motivating or influencing behavior (Kelly, 2000). Communication is simply the flow of information from a source to a receiver and back (Custom Text 2, 2006). It occurs everyday in all organizations. Therefore, it is necessary for us to be able to communicate effectively. Research has also established the importance of communication skills and how it is associated with the success of ones career (Custom Text 2, 2006).
.The sender puts together a message and sends it through a medium in which the sender deems most appropriate to get the message across. The message then reaches the receiver. This constitutes a one-way communication. It is the feedback that allows two-way communication where the receiver shows he/she is listening and clearly understood the message (Dwyer, 1993 as cited by Custom Text 2, 2006: 79).
Numerous studies have revealed that interpersonal communication impacts positively on job satisfaction, commitment, and organizational effectiveness (Bush & Frohman, 1991). Therefore it is necessary for us to not only learn the technical issues within a company but also master the most effective way to communicate so as to be able to handle a conflict...