LEAD – Managing a Global Team: Sun Microsystems – 9/16/2010 Situation * HS Holdings (HSH)‚ enterprise customer with online banking‚ had servers go down * Sun’s CS team didn’t respond‚ servers stayed down for 2 hours‚ cost HS Holdings thousands * HSH has $300k/yr premium contract for 24/7 service: potentially violated by outage‚ threatening suit * Flow of crisis * Praveen D. got call from HSH‚ pages on-call after-hours US manager 3x‚ MISTAKE: used weekday number not weekend
Premium Customer service Mobile phone United Arab Emirates
LEARNING TEAM CHARTER Course Title COM/285 - BUSINESS COMMUNICATIONS All team members participated in the creation of this charter and agree with its contents X (Please check) Instructor Prof. Richard Valdes Gonzalez Course Dates 09/09/2010 - 10/07/2010 Team Members/Personal Information Name Phone Fax Email Luis Maymí (787) 586 – 9324 (787) 258 - 0566 fsmcgroup@gmail.com Jose Abril (787) 605 – 5996 jabrilpr@gmail.com Laura Mestre (787) 249 – 1124 mestre.laura@yahoo.com Isaac
Premium Communication Conflict Learning
Managing conflict in the work place Workplace conflict is common in every working environment. It arises from many causes and can have an extremely destructive effect on productivity. Recent studies have even found that in more and more cases it is leading to violence. It is obviously very important for managers to quickly and effectively manage any conflict that arises. 1.1 The causes of conflict in work are as follows; Conflicting resources‚ this is when employees are forced to share
Premium Conflict Employment Dispute resolution
Team Dynamics and Conflict Resolution in Work Teams What are work teams and some of the ways to resolve their differences? Work teams are a group of people working together towards a shared vision or goal. Diversified work teams can be to ones advantage or diversity can lead arguments within the team. Without team dynamics in place conflict rises‚ and frustration and anger start to grow. This is why learning to resolve conflict issues is so important. Team dynamics are very complex. One could
Premium Conflict Dispute resolution Mediation
LEARNING TEAM CHARTER Course Title All team members participated in the creation of this charter and agree with its contents X (Please check) Instructor Course Dates Team Members/Personal Information Name Phone Fax Email Team Member Skill Inventory (Areas individual members can contribute/want to develop) strengths include deadline oriented‚ quality conscious‚ and Peachtree‚ Lotus‚ Excel‚ Word and Outlook Express knowledge. wants to
Premium Management Psychology Skill
Creating and Managing Effective Teams Managing a team of people can be tricky‚ but it can be even harder when those people come from different areas in the workplace. Not knowing a fellow team member can put a strain on the ability to work together‚ but with the proper training‚ and management skills‚ any team can accomplish the goals set for them. For this exercise I was asked to select a team of people to search for innovative ideas that would put the automaker on the leading edge . I selected
Premium Management Leadership Organization
REFLECTIVE REVIEW - M3.14 MANAGING CONFLICT IN THE WORKPLACE |Centre Number |Centre Name | |Candidate Registration No |Candidate Name | |Please use the headings shown below |Assessment Criteria | |
Premium Conflict Dispute resolution
Chanceteam Christian Academy Inc. Blk 50 Lots 1-38 Phase 8 Carissa Homes Subd.‚ Punta 1‚ Tanza‚ Cavite In Partial Fulfillment of the Requirements In English III “Theories Language of Teaching and Learning” Submitted to: Ms. Melly C. Dacusay Submitted by: Sheila Mae Mamon Janelle Erika Balina Vincent Hernandez Mark Andrei Granada March 4‚ 2013 Table of Contents Introduction …………………………………………………………………………………………. 1-2 Statement of the problem ……………………………………………………………………
Premium Phonics Reading Education
|[pic] |MGT230 Syllabus | | |School of Business | | |MGT/230 Version 1 | |
Premium Management
LEARNING TEAM CHARTER – TEAM “C” Course Title Team Members/Contact Information Name Phone Time zone and Availability During the Week Email Team Ground Rules and Guidelines What are the general expectations for all members of the team? Sarah Dowling- It is our goal as a team to work collaboratively to ensure all members’ thoughts‚ ideas‚ and input are shared‚ discussed
Premium Communication Collaboration Management