------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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their own food or head down to food establishments and restaurants would be an example of such an establishment. A restaurant‚ by a report from V.M Patel Institute of Management (2006) is defined as “an establishment that serves prepared food and beverages to be consumed on the premises.” Restaurants are aplenty all over the world‚ with streets being dedicated just for them. Competition within the restaurant industry is high‚ with restaurants like Elbulli‚ a Michelin 3-star eatery becoming so well
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Literature Review Hospitality Industry relates many sources with customer interactions and relationships. In the oligopoly market‚ numerous businesses have had entered‚ failed and exit the competition. In this assignment‚ literature regarding customer service in hospitality will be reviewed to analyze the relationship with customers. Further‚ it describes how customer perceptions play a great impact on businesses‚ which then lead to customer satisfaction and to certain extent‚ customer loyalty.
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Review of Tucanos Brazilian Grill Tired of the same Mexican and New Mexican food restaurants you find in the Albuquerque area? Well look no more; your search for new food experience is done. Tucanos Brazilian Grill is here to fulfill those cravings‚ with their great selection of meat‚ huge salad bar‚ and great Brazilian atmosphere; is a great chance to experience a little bit of Brazil right here in Albuquerque. In this modern restaurant‚ an entertaining and filling “Rodizio” style buffet and service
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Restaurant Review It was rainy‚ crowded and loud at the entrance‚ the smell of cigarette and rum filled the air of the lobby area. It was Saturday night at the T.G.I.F in San Francisco‚ the Giant’s were playing so the place was packed and fans were being loud. The restaurant is located on a corner nearby Pier 39 and it almost has an Aspen look to it. The building itself is made of bricks with big colorful windows and huge cherry finished wooden doors with brass handles. Inside
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nice dinner. There are many restaurants in my hometown of Charlotte‚ North Carolina to choose from‚ but there is one in particular where I love to spend my hard earned money. Firebirds Wood Fired Grill located at Northlake Mall Dr. has become my new favorite place to dine for dinner on the weekends. Firebirds have the three qualities I look for when I visit a restaurant for the first time: great ambiance‚ excellent service and good food. The atmosphere of a restaurant sets the mood for any dining
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Total Quality Management: Its relevance in today’s marketplace TABLE OF CONTENTS: 1. TITLE 3 2. BACKGROUND 5 3. OBJECTIVES 5 4. BRIEF DESCRIPTION OF RESEARCH 6 5. KEY FINDINGS 8 6. SUMMARY OF RESEARCH 13 7. FUTURE RESEARCH 14 8. CONCLUSION 9. REFERENCE LIST 1. Total Quality Management: Standing the test of time 2. Background This literature review has been completed as part of the MAN5010/MBA5710
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Restaurant Review Last Monday I’ve been at a great Argentinian Style Steak House called “The Knife.” It is located at 602 E. Hallandale Beach Blvd. Hallandale‚ FL 33009. This is more than a traditional “All-you-can-eat” restaurant. The thing that sets it apart from the rest is the Argentinian-style cuts of meat‚ charcoal grilled in the traditional way. It allows each customer to unlimited choices of what he or she wishes to eat‚ and the choice of dessert with a beverage is also included in the
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Review of China Buffet Restaurant I am a food lover‚ and I enjoyed eating in a Chinese restaurant. I tried different restaurants in our place‚ but what interests me most is the China Buffet Restaurant. China Buffet is located at Madison Avenue at the heart of Mankato‚ one of the biggest cities in Minnesota. The restaurant has a seating capacity of approximately 100 people. They have several food stations. Although the name China Buffet speaks for itself‚ their food stations consist of American
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the competition. The service is exceptional. Toucan Charlie’s Buffet and Grille is definitely a restaurant I would recommend to anyone and everyone. Approaching the restaurant‚ the first thing that I immediately noticed was the theme‚ I saw palm trees standing up to the ceiling‚ rock walls and plants everywhere‚ this gave it a unique atmosphere. The second thing I noticed was that there was a line to pay and another line to be seated‚ instantly this showed that the restaurant was popular. After
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