Introduction Prof. Christian Terwiesch Operations in a Restaurant Prof. Christian Terwiesch Operations in an Emergency Room Prof. Christian Terwiesch Operations from the Perspective of the Customer Prof. Christian Terwiesch Four Dimensions of Performance Cost Quality ▪ Efficiency ▪ Product quality (how good?) ▪ Process quality (as good as promised?) Variety Time ▪ Customer heterogeneity ▪ Responsiveness to demand Important for - Performance measurement
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Introduction Organisational aims Production system as a process Operations Management Introduction Organisational aims Production system as a process Examples Operations Management v1.0 Needs Logistics & Distribution Information Systems ty ty Safe gn reen gnE gniireeniignE 2 Introduction Organisational aims Production outcomes What is a Product? • Need-satisfying offering of an organization – Example • Procter & Gamble does not sell laundry detergent
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(Worth 2 points each) 1. Types of conflict – intrapersonal conflict‚ interpersonal conflict‚ intragroup conflict‚ and intergroup conflict. 2. Controlling style of conflict management – managing conflict by hard bargaining or in terms of “might makes right.” 3. Co-operative style of conflict management – a conflict management style where people who work with the other party to find a mutually beneficial solution. 4. Eros love – intense emotion‚ sentiment‚ idealization. 5. Storge love – friendship
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Distribution Management Introduction to What do we mean by Logistics? • Logistics concerns itself with the movement of the physical flow which begins with the source of supply and ends at the point of consumption. • Logistics is also concerned with: • • • • • • • Plant and warehouse location Inventory levels Production scheduling Materials management Storage Customer order processing Inwards and outwards freight and • Distribution channels. History of warehouse • In early writings
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Chapter – 1 INTRODUCTION TO FINANCIAL MANAGEMENT MEANING AND DEFINITION OF FINANCIAL MANAGEMENT According to the Encyclopedia of Social Sciences‚ Corporate finance deals with the financial problems of corporate enterprises. Problems include financial aspects of the promotion of new enterprises and their administration during early development‚ the accounting problems connected with the distinction between capital and income‚ the administrative questions created by growth and expansion
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3/19/2013 01 Introduction to Strategy & Strategic Management BUS 4320 Strategic Management Introduction to Strategic Strategy and Management (SM) Learning Outcomes: • Understand the term “strategy”‚ “Organisational Strategy” and “Strategic Management” • Understand the role of SM within overall management discipline • Understand how SM differs from other functional areas of management • Why Strategic Management? BUS 4320 Strategic Management 2 Department of Business Administration
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Module 1 Module 1: Introduction to Modern Management Lindsay Bursaw Aspen University Abstract Throughout history many different theories have been developed‚ researched‚ written about and put to the test in actual work place setting to see how well they work and how effective they are. Lower-level management‚ comprehensive analysis of management and human relations movement in management theory are just a few of them. Each theory was and still is important in today’s
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INTRODUCTION TO DATABASE MANAGEMENT SYSTEMS By Mohammed Sanaulla Khan SID: 1120297 Mohammed Mudassaruddin SID: 1111422 Abstract A collection of programs that enables you to store‚ modify‚ and extract information from a database. There are many different types of DBMSs‚ ranging from small systems that run on personal computers to huge systems that run on mainframes. The following are examples of database applications: ✓ computerized library systems ✓ automated teller machines
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*BUS1001 Introduction to Management & Organisations E*ssay for Semester 1‚ 2008/9 According to Pettinger (2002)‚ management can variously be defined as a ‘science‚ profession and art’ and ‘its status lies somewhere between the three ‘with strong elements of each’. Is management a profession were you could qualify in like a doctor‚ is it science were there’s only “one best way to manage” (Bennet‚ Roger (1994)) or is it a skill/ personality in which a manager is has it in their genes from birth
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Quiz 2: Chapters 2-3 (Wolfer text) This is an open book open note quiz‚ but you are expected to work alone. Think about your answers and try to construct your answers without immediate assistance from the book. (Don’t simply copy the answers from the book.) Please provide your answers to the questions below. For questions asking for a description‚ please ensure that you provide a detailed description of the concept. 1. Construct a hypothesis for the research problem below. a. As the
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