The Front desk Aretha Dumuje Professor Faith Bradley Lodging Operations Management HTM 280 June 2‚ 2013 The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place at which the guests form their first impressions of the hotel. It is also the communication center for the hotel’s operation (Baker‚ S‚ Huyton‚ J and Bradley‚ P‚ 2000‚ p. 22).
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C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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TABLE OF CONTENTS: CHAPTARS PAGE NO1 1. History of hotels: 1.1 History of hotels in the world----------------------------------- 1.2 History of hotels in Dhaka----------------------------------- 1.3 History of Swiss Garden Hotel --------------------------------- 2. Introduction 2.1 Introduction of Hotel Crown Plaza---------------------------- 2.2 Objectives of Hotel Crown Plaza Hotel------------------------
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Front Desk Management System A Project Paper Submitted to School of IT In partial fulfillment of the course requirement IT132L Systems Analysis Design Laboratory By: De Castro‚ Samantha De Leon‚ John Paul Dungo‚ Phen Matthew Date Submitted September 30 2013 Executive Summary Banahaw Heals Spa is a new upscale destination in Binan‚ Laguna‚ offering a complete day spa experience. We offer seven ultra-chic‚ ultra-comfortable treatment rooms with the finest spa linens
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organizational efforts she plans to execute as the front office manager to ensure the program’s success. Outlining her organizational efforts first instead of starting with her findings for a financial commitment Anna would have gained everyone’s attention. In particular‚ if Anna’s outline detailed her efforts of analyzing guest and employee interaction‚ the restructuring of responsibilities‚ and her ability for introducing empowerment to the front office the presentation would have conveyed a seamless
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Introduction To provide the reader with useful background information‚ I start this report with geographical location‚ some information on the region where Sophia Country Club is situated. After that‚ an introduction of the hotel includes its brief history‚ owners‚ number of staff members‚ room facilities and restaurant environment. Furthermore‚ I make a brief statement of the job roles that I have when doing this internship. Moreover‚ I will elaborate on what I have learnt during my training period
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INTERNSHIP REPORT ON SATISFACTION OF "CUSTOMER CARE SERVICE" OF MONOARA DIAGNOSTIC CENTRE Prepared for: Md. Musharrof Hossain Faculty Human Resource Management MBA Programme International Islamic University Chittagong‚ Dhaka Campus Submitted By: Mohammad Abidur Rahman Metric # M091622‚ Batch-31Email: arshahin1983@yahoo.com Date of submission: 08/02/2011 LETTER OF TRANSMITTAL Date: To Coordinator MBA Program International Islamic University Chittagong‚ Dhaka Campus Subject:
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attachment in their organization. My final appreciation goes to all the staffs especially Mrs. Ruth Peasah of front office‚ Mr. Francis Acheampong of food and beverage (Restaurant)‚ Mr. Samuel Kofi Addo (Head Waiter) Mrs Belinda….of housekeeping and Mrs. Grace Jane-Arthur for their patience‚ care‚ support and willingness to train students. DEDICATION I humbly dedicate this report to the Almighty God for providing me with a caring family. In addition‚ I dedicate this masterpiece to
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and familiar with the exposure of the culture of a hotel. These traineeships of two weeks in each of the Housekeeping‚ Front-Office and F&B departments respectively have helped me a lot to boost up my confidence level and improve my knowledge and gaining the experience which can be very much useful tools in kicking up my professional carrier. In this traineeship report I will describe my experiences during my traineeship period. It contains an overview of the activities and tasks that I have
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INTERNSHIP REPORT ON E-EXPORTING OF AB BANK INTERNSHIP REPORT ON E-exporting OF AB Bank Limited Submitted to Prof. Abdul Mannan Internship supervisor Assistant professor Department of Accounting International Islamic University Chittagong Dhaka Campus Submitted By Anas Ibn Abdul Latif ID- B061517‚ Batch- 22nd BBA Program Department Of Business Administration Date of Submission International Islamic University Chittagong Dhaka Campus [pic] Date: 27th March
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