COMPLAINTS IN HEALTH AND SOCIAL CARE Standards & Guidelines for Resolution & Learning 1 April 2009 SUMMARY Complaints in Health and Social Care: Standards and Guidelines for Resolution and Learning replaces the existing HPSS Complaints Procedure 1996 and provides a streamlined process that applies equally to all health and social care (HSC) organisations. As such it provides a simple‚ consistent approach for staff who handle complaints and for people raising complaints across all
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Within health and social care setting there are many different policies and procedures that have to be followed in certain situations. There are a number of policies and procedures that are put into place to help children‚ young people and their families whilst they are being looked after. A policy is a set of guidelines and rules that are agreed and put into place by the organisation and procedures are the steps and methods that are followed from the policy. They help to guide the professionals
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Complaint procedures at the identified organization The royal St Lucia police force‚ is the organization reasponsible for taking or receiving complaints made by ‚ members of the public‚ against the police and the department that deals with that is the Complaints Unit. Within the Royal St Lucia Police Force officers are sworn in to serve and to protect they play a vital role and a key element in the country’s society’s. The complaints unit was set up to enable members of the public who have felt
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3.1 Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to solve
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or administering any drugs. Keeping drugs safe is also a big regulation. For example Pyxis cabinets are used to help analyze and manage drugs. It allows health care facilities to keep close track of inventory and who is removing which drugs for which patient. Explain the repercussions that could arise from violating these standards. Health care workers take an oath that they will follow. They practice medicine under general standards and a code of ethics. When violating these standards it will
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Why is a communication skill important to have in a health and social care sector? Communication skills are important as different service users may communicate differently to you there are different reason that can stop people from communicating to you. Communication is skills are important as service users are vulnerable so to have effective communication you will be able to put them at ease and reassure them. It sometimes helps to be clear and calm as it helps the service users to understand
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HSC 024 : Principles of safeguarding and protection in Health and Social Care 1.1 Define the following types of abuse: Physical abuse: is an act of another party involving contact intended to cause feelings of physical pain‚ injury‚ or other physical suffering or bodily harm Sexual abuse: consists of a sexual act that is forced on one person by another. Sexual abuse can occur between two or more people of any age‚ but it particularly affects children‚ as children can never legally
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P2 Outline how key legislation‚ policies and procedures in relation to health‚ safety and security influence health and social care delivery Legislation Legislation is defined as the processor act of making law or a set of laws by the governing body of the country. They are set in place in every work setting to ensure the health and safety of the people within the area. Without these laws there would be many accidents that could harm both the employee and employer. Safety (General food hygiene)
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OF PUBLIC HEALTH IN HEALTH AND SOCIAL CARE Task 1 (LO 1): Essay 800 words Write an essay on the importance of partnership working in the efficient delivery of public health services. You must include the following into your discussion to demonstrate an understanding of the importance of multi-agency collaboration. • Roles of various local‚ national‚ international‚ and voluntary organisations • Epidemiological considerations such as geographical distribution of health conditions
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Health and Social Care ID:13099 FILOFTEIA ROTARU LO-1- Working in partnership is a fundamental component of practice in health and social care settings.. The concepts of joint‚ consultation and power sharing‚ are methods of working and for an effective service provision‚ they are very important. As Social Care workers we must to understand the importance of promoting service
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