between employees and customers in the services arena. Both parties prove vitally important in the business operations of a service provider; however this document strives to explore both ends of the debate‚ that is‚ the overarching importance of employees and customers. Significant research has been conducted regarding the nature of the two groups‚ which has aided this critical analysis of the notion that employees are more important than customers as well as the counter-argument that employees are
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international companies‚ do not claim that the cultural difference is decreasing. Instead‚ Culture difference increasingly impact on most aspects of people’ activities. Regarding business management‚ it is clear that most of the international companies cannot make more profit because of neglect of cultural differences. On the one hand‚ the globalization has created opportunities for corporations to cooperate among countries. On the other hand‚ it also has brought a series of concern about how to effectively
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Post graduate Diploma in Human Resources. TITLE : Motivating and rewarding employees Introduction to Motivation At one time‚ employees were considered just another input into the production of goods and services. What perhaps changed this way of thinking about employees was research‚ referred to as the Hawthorne Studies‚ conducted by Elton Mayo from 1924 to 1932 (Dickson‚ 1973). This study found employees are not motivated solely by money and employee behavior is linked to their attitudes
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Project Title: A study on "EMPLOYEES ABSENTEEISM" Submitted by: XXXXXXX XXXXXX MBA - HR INTRODUCTION Project Title : A study on "EMPLOYEES ABSENTEEISM" with special reference to A1 EXPORTER Pvt. Ltd.‚ OBJECTIVES OF THE STUDY To identity the reasons tor Absenteeism To measure the Employees Absenteeism level. To identity steps required to decrease the Absenteeism. To study. Employees working condition. To identity factor that motivates the Employees which minimize Absenteeism
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motivating employees through job characteristics model: job characteristics model Definition A theoretical concept concerning how the fundamental features of an employee’s assigned tasks affect mental states and yield different workplace outcomes. The job characteristics model applicable to a business identifies the job characteristics of skill variety‚ autonomy‚ task significance‚ task identity and feedback‚ and the outcomes of high job performance‚ high job satisfaction‚ high intrinsic motivation
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|Sheffield HAllam | |How to best reward employees? | | | |
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Strategies for Motivating Employees Strategies for Motivating Employees I. Introduction II. Motivation III. Strategies for Motivating Employees A. Employee Involvement B. Providing Performance Expectations C. Providing Feedback D. Implementing Professional Development E. Employee Recognition F. Giving Incentives IV. Establishing Relationships VI. Conclusion Introduction There was a point
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How do we keep employees focused‚ motivated and energetic when everything’s lousy (White‚ 2008)? What really makes organization successful and prosperous? Does motivation plays a great role in employee performance? According to Joo‚ Jeung‚ and Yoon (2010) performance has been one of the most extensively researched concepts in the field of human resource development (HRD). A work performance is usually depends on employee’s level of motivation and state of mind. HRD can enhance performance while
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organizations that focus on their customer’ needs are better positioned to achieve long- term success than companies that do not (Kotler‚ 2000). Research has shown that customers receive social‚ psychological and economic benefits from engaging in long-term relations with service firms‚ and these yield positive returns for the companies (Gwinner et al.‚ 1998). But it is also important to recognise that when buying services customers tend not to be simply buying the elements of service‚ but something
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While working as a manager in an organization‚ his job is to make sure that the employees are doing their jobs and they are doing it in the most productive way. But employees are not machines that we could just program their task in their brain and they will do it automatically‚ they require motivation to actually do their job properly. This is easier said then done‚ to understand the ways of motivating people we first need to understand human nature‚ which is the fundamental nature and substance
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