A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice‚ the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example‚ Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition
Premium Service level agreement Contract
Agreement is an important aspect in the formation of a contract. A contract is a legally binding agreement between 2 parties. A contractual agreement is said to exist when a valid offer is followed by a valid acceptance. • Sometimes people will negotiate to try to gain something different from what is first offered. This may make it difficult to know exactly when a contract is formed and when legal obligations begin. Components necessary for contract formation • 1. An OFFER- a promise to be bound
Premium Contract Offer and acceptance
Service Level Agreements Contract and Performance Management CORE: Nov. 2011 Intellectual Property of the Centre for Outsourcing Research and Education (CORE). May be used with permission of CORE. Agenda – Service Levels for BPO Preliminary Matters Use of Weighting Factors Use of Severity Levels Use of the Balanced Scorecard CORE: Nov. 2011 Service Level Agreements 2 Preliminary Matters for All BPOs Precisely define the services to be provided (the “Services”) Since not practical to measure
Premium Balanced scorecard Service level agreement
Independent Consulting Agreement between International Relief and Development Inc. and VICTORIA GOTSCH This Consulting Agreement ("Agreement") is entered as of October 1‚ 2012 (the “Effective Date”)‚ between International Relief and Development‚ Inc. ("IRD")‚ located at 1621 N. Kent Street‚ Suite 400‚ Arlington‚ VA 22209‚ and VICTORIA GOTSCH ("Contractor")‚ located at‚ 1821 Marina Circle‚ North Fort Myer‚ Florida 33903 (together‚ the “Parties”). PREAMBLE 1. IRD wishes to engage Contractor‚ and
Premium Kabul Contract General contractor
Consensual Relationship Agreements Case Study Assignment 1 By: STUDENT NAME: Arlette Lamsa To: Dr. Evangeline Jefferson Professor: COURSE NAME: Bus 520: Leadership and organization Behavior STRAYER UNIVERSITY WASHINGTON‚ DC January‚ 2013 Consensual Relationship Agreements Case Study Introduction: The purpose of this project is to examine the Consensual Relationship Agreement case study. By Definition‚ consensual relationship Agreement indicates an agreement read and signed by
Premium Employment Romance
********************************************* TENANCY AGREEMENT ********************************************* DATED THIS 19 DAY OF January 2010 BETWEEN (The Landlord) Chin Hong Tuck 831023-14-5163 143‚ jalan Maharajalela‚ 50150 Kuala Lumpur AND (The Tenant) Realkey Solutions Sdn. Bhd. 802559-A No. 179-2‚ Jalan Bestari 1/5‚ Taman Nusa Bestari‚ 81300 Skudai‚ Johor. Premise Address : 179-01‚ Jalan Bestari 1/5‚ Tmn Nusa Bestari‚ 81300 Skudai
Premium Renting Rental agreement Leasehold estate
INTERCONNECTION AGREEMENT This Agreement is made on this the _______ day of __________ 2006 BETWEEN Pacific Bangladesh Telecom Limited‚ a private limited company duly incorporated in Bangladesh under the Companies Act‚ 1994 and having its registered office at Pacific Centre‚ 14‚ Mohakhali C.A.‚ Dhaka-1212‚ Bangladesh represented by its Chief Executive Officer (hereinafter referred to as "PBTL" which expression shall be deemed to mean and include its successors-in-interest and assigns); AND
Premium Mobile phone Chief executive officer Telecommunication
AGREEMENT BETWEEN OWNER AND CONSTRUCTION MANAGER Pre-Construction and Construction Phase Services FP&M Project No‚ CP00{ XXXX } AGREEMENT made by and between the Board of Regents‚ State of Iowa‚ acting for Iowa State University‚ hereinafter called the Owner‚ and { CM Name and Address } hereinafter called the Construction Manager. A strikethrough of paragraph(s) represents deleted or modified language. See Article 16 for deletions‚ modifications and additions to the Agreement. The Owner intends
Premium Construction Project management Architect
To establish crime policy‚ proponents and opponents will be presented. This essay will discuss two propositions‚ an agreement and a disagreement. I agree with the proposition waging war is the wrong way to fight crime (Walker‚ 2001‚ pp. xiii). I accept this proposition as valid‚ and will explain how it should be incorporated into criminal justice policy. I disagree with the proposition simply adding more police officers will not reduce crime (Walker‚ 2001‚ pp. xiii). I will explain this disagreement
Premium Police Criminal justice Crime
Anti-Semitism and the Gentleman’s Agreement Cultural diversity includes opinions‚ appearances‚ values‚ and beliefs‚ as well as the categories of race‚ ethnicity‚ social class‚ gender‚ sexual orientation‚ and disability (Koppelman‚ 2011). One method of understanding cultural diversity is through films. Films are often used as vehicles to reveal‚ discuss‚ and explore relationships‚ conflicts‚ lessons‚ and/or history. In an attempt to analyze the cultural diversity portrayed in a film‚ I
Premium Minority group Jews Antisemitism