A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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“The Color Precious” "Precious" by Lee Daniels‚ and "The Color Purple" by Steven Spielberg‚ display struggles on various occasions but also presents what happens when you weather the storm. Daniels presents a main character whose relationship seems to prosper from confidence and direction‚ while Spielberg seems to demonstrate overcoming struggles by backbreaking work and patience. Despite this difference‚ the movies allow for aspiration that its possible to overcome for a better outcome
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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influential in all of Mesopotamia” (Mark). The name Babylon means “confusion” in Hebrew‚ and it is where the tower of Babel was located. He did many things to the city in order to keep it peaceful. He was so good at war he had all the surrounding cities united under Babylon which made it the largest city in Mesopotamia. He also created a code of laws called Hammurabi’s code. The code had so much as 200 plus laws in it that were very specific. An example of a law in Hammurabi’s code was “If anyone is
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Kenji Vue Hour: 6 Loyalty “I don’t like to give up on people when they need someone not to give up on them.” The feeling of being let down after you’ve tried so hard‚ sucks. Don’t give up so easily; be loyal to the ones you would want to stay with you. A loyal friend is someone who you can trust completely and know that he or she will never stop being your friend. Being loyal may end up hurting you‚ help you find your true friends‚ or teach you the true meaning of being loyal. First‚ the definition
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Loyalty Around this time last year I was a high school senior living in Houston‚ Texas. Now I’m a college freshmen 13 hours away from Houston living in Fremont‚ Nebraska. A lot can happen in a one year span. This leads me to explain why I believe loyalty is key value in life! My experiences with loyalty is different from anyone else’s‚ meaning my definition of loyalty to is different to. My definition of loyalty is sticking to a commitment made to a person or place. Growing up my family
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century. There are many different classes developed to cater for the ever demanding customers. Some of the classes are C‚ D‚ E‚ G‚ K‚ L‚ R‚ S‚ T class. Also‚ Mercedes reputation is also build in the Formula One scene. 1. Customer retention Customer retention is an assessment that an organization takes to measure the customer defection. It is important because retained customers tend to spend more‚ need lesser loyalty cost and they tend to refer someone to your business. Therefore‚ it is deemed as an
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The Customer is Always Right There is a popular saying in business‚ “The customer is always right.” Originally coined by Harry Gordon Selfridge‚ the original meaning suggests that “a company’s keenness is to put the customer first.”1 Ultimately this phrase indicates that businesses must be aware that their customers are the essence of their business. Without customers‚ the business would seize to exist. I concur with this philosophy as customers are the fundamentals to any business or organization
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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Da Chen Colors of the Mountain Publisher: Random House‚ January 2001 Location of Publication: New York/ Toronto 310 pp. $15.95 ISBN: 0-385-72060-2 Reviewer: Anthony Cusano In the book Colors of The Mountains‚ Da Chen was born and raised for a good amount of his life in Yellow Stone‚ China‚ where he faced many hardships that he learned to overcome. Da Chen is a graduate of Columbia University Law School‚ which he attended on a full scholarship. He is a brush calligrapher of considerable spirituality
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