evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered by own organisation to internal customers 3. Understand how to deliver customer service
Premium Customer Customer service Meaning of life
Manage and Lead People and Activities within the Office Environment | Outcome covered: 1 | | | | 20078752 | 1/30/2013 | | ------------------------------------------------- 1. Levels of Decision Making Two levels of decision making are: Google Images [online] ------------------------------------------------- Strategic Strategic decisions are major decisions. They can affect the entire organisation so great care must be taken to get those decisions right. Strategic
Premium Strategic management Management
Organisations and Behaviour 1.1 Compare and contrast different organisational structures and culture Let us analyse two different kind of organisations: a restaurant and a fast food. Thanks to my work experiences in London I am able to compare both of them. In the restaurant there was everything except that a good relationship among the employees and between these and the managers. Everybody was hired through a short interview‚ without having an induction or a proper training
Free Motivation Organization Management
Le Cirque du Soleil: How to Manage Growth September 30‚ 2009 Table of Contents Introduction 3 Strategic Management Mode 4 Recruitment Planning 4 Management of Cultural Diversity 6 Conclusion 7 Reference List 8 Introduction Cirque du Soleil enjoys excellent international recognition. Their unique style is believed to have reinvented the circus arts. Having attained an exceptional level of excellence‚ it has experienced strong growth since it was founded in 1984
Premium Cirque du Soleil Management
Table of contents 1 Introduction 2 1.1.1 Purpose 2 1.1.2 Scope 2 1.1.3 Methods of Investigation 2 2 Visy Industries Overview 3 2.1.1 1.2 Vision Statement 3 2.1.2 1.3 Mission Statement 3 2.1.3 Gepps Cross plant overview 3 2.1.4 Crew 1 4 2.1.5 Crew 2 4 3 Best Practice of IR policy / procedures / workplace activities 4 3.1 EEO 4 3.1.1 Other relevant legalisation 5 3.1.2 Paid Paternal Leave Scheme 5 3.2 Fair Work Act 2009 5 3.2.1 Collective bargaining
Premium Discrimination Trade union
been adapted by the Internal Audit Committee of the Malaysian Institute of Accountants from the publication "Guidance for Internal Auditors" issued in June 1990 under the aegis of the Consultative Committee of Accountancy Bodies (CCAB) in the United Kingdom. These guidelines provide advice to internal auditors on the main issues and procedures which they need to consider as part of their work in both the commercial and public sectors. They should also be of benefit to organisations considering establishing
Premium Auditing Internal audit Audit
America (32%) and Europe (13%). Toyota is listed on the London‚ New York and Tokyo stock exchanges. In the normal course of doing business‚ Toyota employs derivatives financial instruments‚ including forward contracts and foreign currency options to manage its exposure to fluctuation in foreign currency exchange rates. Toyota does not use derivatives for speculation and trading. (http://www.toyota.co.jp/en/ir.html accessed on 14th November 2002) The profitability of Toyota ’s operations is affected
Premium Foreign exchange market Exchange rate Currency
available for use as and when they are needed. When drawing up a plan you need to focus on what you want to achieve‚ what you can do to achieve it and what might happen while you are moving toward achievement. You must consider what will be done‚ when and how it will be done and by whom. You need to identify and communicate organisational vision and develop a unified sense of direction. You will need to conduct an environmental scanning/analysis. Identify short a long term goals and make sure they are realistic
Premium Management Organization Employment
How The Federal Reserve Manages Money Supply Throughout history‚ free market societies have gone through boom-and-bust cycles. While everyone enjoys good economic times‚ the downturns are often painful. The Federal Reserve was created to help reduce the injuries inflicted during the slumps and was given some powerful tools to affect the supply of money. Read on to learn how the Fed fights recession. (To find out more about recession‚ see Recession: What Does It Mean To Investors? and Recession-Proof
Premium Monetary policy Central bank Federal Reserve System
..............................................................................2 Task 1: Understand the relationship between organizational structure and culture .. 3 1.1 Compare and contrast different organisational structure and culture ………….... 3 Organizational structure ……………………………………………….....…………… 3 Organisational culture …………………………………………………………………. 7 1.2 Explain how an organisation structure and culture can impact on the performance of busyness ………………………………………………………………………………… 8 1.3. Discuss
Premium Management