BAYAN TELECMMUNICATION SERVICE QUALITY AND CUSTOMER CARE A Marketing Research Presented to the FACULTY OF THE COLLEGE OF BUSINESS ADMINISTRATION University of Mindanao Davao City Submitted by Nicolle Shane P. Catabay Rachel Jay B. Adlaon Odessa M. Eding Pip D. Coñate August 2011 TABLE OF CONTENTS Pages Title Page i Approval Sheet ii Acceptance Sheet iii Table of Contents
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PROBLEM STATEMENT Superior Supermarkets (SS) must decide whether or not to pursue an everyday low pricing (ELP) strategy at its three Centralia MO locations. Strategic Issues & Marketing Mix Pricing: Current prices are reflective of a high-end branding strategy. SS everyday (non-promotional) prices are approximately 10% higher than Harrison (Hr) and about 7 percent higher than Grand American (GA) and Missouri Mart (MM). Subsequently‚ higher prices have become a competitive concern due to their
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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INTRODUCTION What is Simulation? A simulation is a model that mimics reality; there are many types of simulation. Here we concentrate on methods employed in Operational Research Strategy. Diagrammatic representation of simulation : How simulation assists in supermarkets? The simulation using Arena helps designing the various process that is involved in a super market .The processes such as seizing trolley‚”Q” for payment of items purchased‚ collection of different items etc can be explained using
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regarding the setting up the supermarket giant Woolworths in Brazil. The country factor analysis includes an evaluation of the attractiveness of the targeted country Brazil. Basically‚ political‚ cultural‚ social and economical issues have been broadly discussed in it. The Wal-Mart has been described as the rival company and its strength and weakness is analysed as well. One of the strengths of Wal-Mart that it has its own global communication system through which customer can access the sale of any
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ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
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References: * Arnold‚ M.‚ and Politi‚ J. (2007). ’Rockier route to buy-out success ’‚ Financial Times‚ London‚ 7 November. * BBC Panorama (2010) Supermarkets: What Price Cheap Food?‚ 22nd Dec 2010. Available at : http://www.bbc.co.uk/blogs/panorama/2010/12/supermarkets_what_price_cheap.html [Accessed 22/8/2011] * Bream‚ R * Daily Mail (2010)‚ “Tesco starts Pounds 1bn price war”‚ Daily Mail‚ Jan 18
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this report. ABC is a local supermarket that offers a wide range of products to local customers who work‚ live and stay in the city. ABC is a new established company that has 30non managerial employees‚ and 5 supervisors‚ 1 manager. There is the list of the requirements that this ABC supermarket is facing and as the manager of this supermarket i have to address the following issues: Underground car parking is not sufficient to handle the large number of customers The trolley stands are not
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THE NATURE OF SUPERMARKET POWER ON THE HIGH STREET AND BEYOND INTRODUCTION In this essay I will be outlining the nature of supermarket power and how it affects competing retailers and the impact this has on us as consumers. I will do this by drawing heavily on the learning materials provided to underpin the factors involved. WHAT IS SUPERMARKET POWER? It is useful to describe what is meant by the term supermarket power. In the last twenty years‚ supermarkets have played a pivotal role in redefining
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“Judicial overreach” Do Judges make law? The traditional view on this matter is that‚ for the legislature‚ the question is always general interest against a particular interest. For the Judge‚ the only question is the true intention of the legislature. It is the province of the legislature to determine what
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