NEW YORK -- Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer friendly. These are customer service problems crying out for a solution. But if you really want to address your service issues‚ forget a quick-fix approach. Your small business and your customers will be better off if you look at service from a holistic point of view‚ one that includes all your employees‚ your internal processes
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Good communication skills Good communication skills are skills that facilitate people to communicate effectively with one another. Effectual communication engages the choice of the best communications channel‚ the technical know-how to use the channel‚ the presentation of information to the target audience‚ and the skill to understand responses received from others. Self development‚ interpersonal skills‚ mutual understanding‚ mutual cooperation and trust is also important to set a complete channel
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communicator? A mass communicator is the one who has the ability to reach out to a number of people and put across his opinions and influence people in some way or the other. According to me‚ Mahatma Gandhi was an effective mass communicator. He had the ability to convince people to accept his views and opinions and he influenced the entire nation in a major way. Perhaps‚ that’s the reason he came to be known as the “Father Of The Nation”. To be a good communicator‚ a person should understand the psychology
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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Importance of customer/client care It shows a great deal of professionalism when a company takes good care of its customers‚ both internally and externally. Professional employees will most likely deal with clients in a professional manner‚ with the right communication‚ with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and
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HOW TO SOLVE TRAFFIC PROBLEMS INTRODUCTION: The physical use of roads by vehicles‚ when traffic demand is great enough that the interaction between vehicles slows the speed of the traffic stream‚ this results in some congestion. When vehicles are fully stopped for periods of time‚ this is colloquially known as a traffic jam or traffic snarl-up. Traffic congestion has a number of negative effects‚ wasting time of motorists and passenger’s congestion reduces regional economic health. Delays‚ which
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many positive and negative customer service experiences. Customer service (ch.1 pg. 6) can be defined as “The ability of knowledgeable‚ capable‚ and enthusiastic employees to deliver products and services to their internal and external customers in a matter that satisfies identified and unidentified needs.” In other words‚ it is the ability of a company and its employees to supply their customers’ wants and needs. Some organizations have well developed customer services departments‚ while other are
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REAL CUSTOMER SERVICE PROBLEM This essay outlines what customer service really is and what are the problems associated with it. To understand these problems let us first understand how to define Customer service. Customer service is that process by which a company provides services‚ provisions to its customers during a purchase‚ after the purchase is done and even prior to the purchase. How important a customer is depends upon the deliverance of the type of product or service involved. The success
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With Mastering Your Communication Skills Will Come Great success. Even though every human being has the ability to communicate‚ but still many fail to understand the real meaning behind the use and proper application of communication. A successful communication means‚ when the receiver understands exact the same information as the sender was planning to bring over. Most people don’t communicate correctly and this could lead to failure in life‚ love and careers. To be successful in life you
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Communication is one of the most important things companies need to succeed. Communication problems in your company can cause severe problems personally and professionally. The biggest barriers for communication problems in companies are miscommunication due to confusion‚ using insufficient or inappropriate communication tools and using poor communication techniques‚ such as poor listening skills‚ and poor body language (“Duggan”‚ 2012). It is imperative that these problems be found‚ fixed
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