Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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The Verizon Wireless Corporate customer service department has been receiving poor customer service ratings and complaints from customers at our retail stores and via the call center. Verizon Wireless Corporate is a reputable organization that is committed to offer customers the most reliable service on the nation’s best wireless voice and data network. Because of its widely known reputation management needs to be aware of these issues and take action immediately. In order to move forward‚ we must
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on productivity and production Teamwork generates more productivity and offer better solutions than if individuals work independently. Teamwork enables you to accomplish task faster and more efficiently than tackling individually. Teamwork reduces the workload for all employees by enabling them to share responsibilities and ideas hence reducing work pressure. Teamwork increases the goodwill and reputation of a company or organization . Teamwork increases individual productivity and
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Research Child Labor Abstract: Child labor refers to the employment of children in any work that deprives children of their childhood interferes with their ability to attend regular school‚ and that is mentally‚ physically‚ socially or morally dangerous and harmful. Child labor started around the industrial revolution. During the industrial revolution‚ Children had always worked‚ especially in
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Wal-Mart Customer Service The Walmart’s history goes way back to 1996‚ when the first store was open by founder Sam Walton in Roger‚ Ark. Sam Walton Believed firmly in customers getting the best service possible. Competitors doubted Sam when he share his idea of low price along with great customer service. Walmart was built on the principle that customers comes first no matter what. Sam rely solely on give the best customer service great customer experience. In 1992‚ he was awarded the President
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03 Customer expectations of service L EARNING O BJECTIVES This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service‚ including those that are controllable and uncontrollable by marketers. 3 Acknowledge that the types and sources of expectations are similar for end consumers and business customers‚ for pure service and product-related service‚ for experienced customers and
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Automated Customer Service: Advantages Outweigh Disadvantages The marketplace in the world today is more competitive than ever before. Businesses are trying to increase profits and lower operating costs. Stockholders are insisting that companies make money‚ thus increasing their stock portfolios. Consumers are busier than at any point in the history of man. They work longer hours and try to squeeze more extracurricular activities into their evenings. Into this arena has come the automated customer
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of Family Friendly Practices on Labor Productivity Research Project Econometrics FINN 350 Muhammad Asim Group 5 Sana Iqbal Sonia Daryani Sidra Khan Shiraz Sabri 1 Abstract In this report‚ we evaluate and discuss the effects of family friendly workplace practices on labor productivity. We use a sample of around 450 individuals‚ across 4 countries (USA‚ UK‚ France and Germany) and 24 different industries. The relation between labor productivity and FFWP is positive‚ but insignificant
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and / or services in a business environment. In a business environment nothing stays the same and therefore it is likely that there will be continual review of the working methods‚ products or services to ensure that they are still suitable and efficient. A company will want to review its services and products so that it keeps up to date with the expectations of its customers. This will ensure the company can stay competitive and/or meet its targets/objectives. A change to a service or product
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Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11‚ 2006 Date of Submission: December 11‚ 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any
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