various ways that DIAD improves customer service: The DIAD (Delivery Information Acquisition Device improves customer services in so many ways. First‚ it has made the job of UPS delivery drivers more efficient and effective‚ therefore aiding in productivity. In addition‚ DIAD allows UPS to reach out and offer their services to a larger number of customers. They are able to deliver over 16 million packages daily to their customers in 220 countries and territories. Secondly‚ DIAD improves customer
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List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service. DIAD has improved customer service by: Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA) Fast delivery and on time Accountability and Reliable – Efficient tracking Efficient and Reduction of data entry error Availability information and immediate Response – Scanning the package and all information related to the package is readily
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Case 1: UPS Global Operations with the DIAD IV 1) What are UPS "Smart Labels?" What role do they play in UPS operations? Ans: The UPS Smart Label is a computer-generated shipping label that it can be create using your computer. The key element of the smart label is the barcode and the same information in the barcode provides the customers reliability as the barcode contains data from the customer system. So now whenever the package will be scanned it will update the main system of UPS. The customer
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These technologies above are related to UPS’s business strategy because it improves efficiency and time management‚ ensures maximum flexibility in business operations. It also solve timing problems as drivers can receive urgent delivery messages‚ if delivery has been sent to the incorrect location you are automatically notified. With such technology UPS has been able to fulfill its strategy which is “to provide the best service and lowest rates.” The technology used by UPS not only enables the customers
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Discussion Questions 1) How is Googles mission statement related to its business strategy? The mission statement of Google is to collect‚ organize as much as information in the world and make it useful and available globally. Every strategy commences with a mission and strategy is a group of well-planned actions to achieve the goal. Organization and IS strategies are derived from Business strategies. Google appeals customers by allowing free search and earns money from advertisements and publishers
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CASE STUDY 1: UPS Global Operations with the DIAD IV 1.What are UPS "Smart Labels?" What role do they play in UPS operations? Answer: UPS Smart Labels is a simulated delivery tag which can be created using a PC and it has three barcodes‚ two of them are standard barcodes but the third one is a square maxi code which stores data such as the sender‚ recipient and the package size in a digital form. The role they play is to keep track of the packages‚ permits UPS to handle lots of packages‚ keeps everything
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UPS revolutionized the package delivery business in 1991 when it developed and deployed the first Delivery Information Acquisition Device‚ known as the DIAD. More than a decade later‚ UPS continues its pioneering development efforts with the fourth generation of the DIAD - the DIAD IV. To ensure maximum flexibility in field transmission capabilities‚ DIAD IV includes multiple wireless connectivity options. Each DIAD IV features a built-in GPRS or CDMA radio‚ an acoustical modem to facilitate dial-up
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Introduction: The strength of the house depends on its foundation similarly for the survival of business in market its foundation plays a crucial role. A start-up can be defined as a newly created company looking for markets and investors. It’s very difficult to with stand in present economic conditions. Success of the new start up business depends up on Planning‚ its financial capacity and human resource. Planning: A strategic plan serves as a road
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Tutorial 4 (b) Question 2 Draw a diagram of 7-S framework. Discuss how you can apply the 7-S framework that manifests (exhibit/demonstrate) the business make-up of an IT/IS related organization of your choice. (16 marks) ABC Sdn. Bhd is a well-known software company that develop Payroll software for all sizes of Business Company in Malaysia. Payroll software product that provides by ABC Company such as commission calculation‚ overtime calculation‚ income tax calculation‚ part time calculation
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Meaning: The word Shinto was adopted from the written Chinese (神道‚ pinyin: shén dào)‚ combining two words: "shin" (神?)‚ meaning "spirit"”gods” or kami; and "tō" (道?)‚ meaning a philosophical path or study This is about “ the study of Kami”‚ what is KAMI? Kami are defined in English as "spirits"‚ "essences" or "deities"‚ there are many ways to understanding this; in some cases being human-like‚ can be animals‚ and more abstract nature power in the world (mountains‚ rivers‚ lightning‚ wind‚ waves
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