Case 1: UPS Global Operations with the DIAD IV
1) What are UPS "Smart Labels?" What role do they play in UPS operations? Ans: The UPS Smart Label is a computer-generated shipping label that it can be create using your computer. The key element of the smart label is the barcode and the same information in the barcode provides the customers reliability as the barcode contains data from the customer system. So now whenever the package will be scanned it will update the main system of UPS. The customer will also have exact tracking information of the package. This ensure on time delivery of the package.
2) Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. Ans:
* It starts with information about the package and its destination added by the customer. * Once all this information is sent to main database system of UPS, automatically the system generates a “smart label” the same label is attached to the package for shipment. * Now this package is picked up by the driver. Each driver has DIAD IV, it shows the places of delivery and new pick-ups they might need to do. * Once the package is picked-up or delivered by the driver the package is scanned and all this information sent up to the main data center, it has all the information about the package so that customers can track their package. * Every time the package goes thru a center it is scanned and simultaneously the system gets updated. * When all the information is updated in the system, the final destination center has all the information on hand available, for routing purposes and planning ahead of time
3) What role does wireless communication play in the UPS system? Ans: To ensure maximum flexibility in field transmission capabilities the DIAD IV includes multiple wireless connectivity options. Each DIAD IV features a built-in GPRS and CDMA radio, that allows the system to update...
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