UPS DIAD Case Study
1. List the various ways that DIAD (Delivery Information Acquisition Device) improves customer service.
DIAD has improved customer service by:
Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA)
Fast delivery and on time
Accountability and Reliable – Efficient tracking
Efficient and Reduction of data entry error
Availability information and immediate Response – Scanning the package and all information related to the package is readily available.
2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center.
Steps:
The process begins with the information of the package and its destination is add by the customer.
The information of the package is sent to the main database system of UPS, the system automatically creates a “smart label” which is then attached to the package for shipment.
Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups.
Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package.
The system concurrently gets updated whenever a package is scanned through the center.
When all the information is updated in the system, the final destination center has all the information on hand available, for routing purposes and planning ahead of time
3. What role does wireless communication play in the UPS system? List the different types of wireless connectivity and describe their functions?
Wireless communication allow for greater mobility, flexibility and real time data in the package and delivery operation of UPS. With different types of wireless connectivity and technology USP provides a more efficient service with less cost.
Each DIAD feature a built in:
GPRS (General Packet
DIAD has improved customer service by:
Real time tracking and data tracking – The ability to track customer package on the spot using Technology (GPRS/CDMA)
Fast delivery and on time
Accountability and Reliable – Efficient tracking
Efficient and Reduction of data entry error
Availability information and immediate Response – Scanning the package and all information related to the package is readily available.
2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the USP Data Center, and the UPS Package Center.
Steps:
The process begins with the information of the package and its destination is add by the customer.
The information of the package is sent to the main database system of UPS, the system automatically creates a “smart label” which is then attached to the package for shipment.
Package is picked up by a driver who has a DIAD which shows the place of delivery and new pick-ups.
Once package is picked up and delivered by the driver, the package is scanned to show all the information that was sent up to the main data center. Customers will be able to track their package with the information provided on their package.
The system concurrently gets updated whenever a package is scanned through the center.
When all the information is updated in the system, the final destination center has all the information on hand available, for routing purposes and planning ahead of time
3. What role does wireless communication play in the UPS system? List the different types of wireless connectivity and describe their functions?
Wireless communication allow for greater mobility, flexibility and real time data in the package and delivery operation of UPS. With different types of wireless connectivity and technology USP provides a more efficient service with less cost.
Each DIAD feature a built in:
GPRS (General Packet