business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors (Dawes and Swailes‚ 1999) and on the other hand‚ banks can earn high profits if they are able to position themselves better than their competitors within a specific market (Davies et al.‚ 1995). Therefore
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Kong‚ having a job that employees are absolutely satisfied is only a pure dream. But it could found a method in order to increase the satisfaction and having heart on the job. Actually‚ there is someone who wants to doing the clerical works in the office‚ or solving the questions for the customers‚ promoting their products by phone. We can find the unpredicted place and work it with satisfaction. Job satisfaction represented a collection of attitudes that workers have about their jobs. There is number
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like their jobs? Definitely‚ everyone knows from the news about dissatisfied workers going on strike or even acting violently toward their supervisors‚ directors‚ but overall people are quite satisfied with their jobs. A Conference Board study found that 58.6 percent of Americans were satisfied with their jobs in 1995. By the year 2000‚ that percentage was down to 50.7. But in Uzbekistan (the country of Central Asia where I was born)‚ people generally aren’t satisfied with their job. The reason
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are more satisfied with their current job if they see a path available to move up the ranks in the company and be given more responsibility and along with it higher compensation. Many companies encourage employees to acquire more advanced skills that will lead to the chance of promotion. Companies often pay the cost of tuition for employees taking university courses‚ for example. During an employee’s annual performance review‚ a supervisor should map out a path showing her what she needs to accomplish
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individual behaviour. That concept may be attitudes‚ job satisfaction‚ personality‚ values‚ perceptions‚ emotions and moods‚ or motivation. Recently‚ there is a widely debate on whether a happy employee is a productive employee‚ which indicates that people pay an increasing attention on individual’s feelings or satisfaction on their job. The key issues are that what are the causes of job satisfaction‚ how important is it and how to improve job satisfaction of employees‚ especially by managers. To understand
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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Attitudes and Job Satisfaction © HJ Lin in‐class Material All rights reserved. 3‐0 Attitudes Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi Attitude object: physical objects‚ issues‚ ideas‚ events‚ people‚ places © HJ Lin in‐class Material All rights reserved. 3‐1 Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Three components of an attitude:
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culture‚ job satisfaction‚ organizational commitment and intention to quit. The population was the hotel staff in Thailand of which 908 were selected as subjects. The instrument used was a questionnaire with the reliability between 0.614-0.918. The data were analyzed using descriptive statistics and the structural equation model was analyzed using SPSS and LISREL. The results revealed that the supervisors had higher levels of work life quality‚ perceived organizational culture‚ job satisfaction
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Job Satisfaction subject: Org. Behavior Do people really like their jobs? Definitely‚ everyone knows from the news about dissatisfied workers going on strike or even acting violently toward their supervisors‚ directors‚ but overall people are quite satisfied with their jobs. According to the surveys percentage of satisfied people averages in the US is about 85 percent. The feelings‚ reflecting attitudes toward one’s job‚ are known as job satisfaction. Settings‚ related to the personnel job satisfaction
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giving or receiving something for a desirable effort or behavior. In this essay‚ impacts of external rewards will be discussed‚ such as privileges‚ money and other incentive. Using reward policy could be beneficial to organizations as well as employees. As a matter of fact there are a lot of evidence that have been provided by researchers‚ which show the direct relation between reward‚ performance and job satisfaction. In contrast‚ punishment is found necessary to apply in order to balance the strategy
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