i.) In business activities‚ you can take two routes; socialist and capitalist. In a socialist business environment‚ you would be dealing with public or common ownership. When there’s socialism in business there is an equal say‚ and it would include equal power relations‚ and maybe even cooperating with another manager. In a capitalist business environment‚ it is more along the lines of private ownership. When there’s capitalism in business‚ the final say and decisions are made by the person in
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acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the
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crucial to enhance customer service is proper training. It will not only add value to the company and individuals but it can strongly inspire and eventually leads to greater success. Some of the advantages include‚ customer satisfaction‚ business efficiencies‚ employee improvement and public recommendations. Good customer service will promote loyal customers. This is where good training leads to customer advocacy that in return plays a huge role. Loyalty comes from the customer satisfaction. It is
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2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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How can you apologize? Since a long time‚ there was a nice youth lives with his beloved wife in harmony and humor. They always wished to have a child to bear their names and to achieve their hopes. One day‚ and after a long time of waiting‚ the wife got pregnant. Time started passing slowly‚ moment after moment‚ day after day‚ week after week‚ month after month‚ and finally‚ Sabreen‚ the wife of Ahmed‚ delivered Luai‚ the child that they had been waiting for a long time. His parents
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The main issues are how a company can build‚ nurture and use a brand in order to obtain and sustain the competitive advantage in the marketplace. With an increase in global competition‚ branding has become a source of competitive advantage. In the rapidly evolving market for consumer‚ and industrial products and services‚ the source of next generation competency will be branding. In its branding strategy‚ a company has a number of different options for branding. These can be divided into four different
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Meticulous Martin This is an example of a customer profile‚ it is useful when identifying targeted markets‚ and it gives a better understanding of what the consumer enjoys doing and what they are like as individuals which is important when creating communications. All communications should be targeted to their personality. Martin is a 46 year old manager of an organisation that specialises in financial services based in London. The business currently has 30 employees and has clients list totalling
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Bullwhip Effect Causes and Impact. How Can Improved IT Support Reduce Bullwhip Effect Dnyanesh Sarang Table of Contents 1 Introduction 2 2 Supply Chain & Bullwhip Effect 2 3 Causes of Bullwhip effect 4 3.1 Demand Forecast Updating 4 3.2 Order Batching 5 3.3 Price Fluctuation 5 3.4 Rationing and shortage gaming 5 4 Impact of Bullwhip Effect 6 4.1 Manufacturing Cost 6 4.2 Inventory Cost 6 4.3 Replenishment Lead Time 6 4.4 Transportation Cost 6 4.5 Level of Product Aavailability
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A Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
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