Program & Batch: | PGDM-2012-14 | Term: | V | Course Name: | Service Operations Management | Name of the faculty: | G.D.Sardana | Topic/ Title : | Compare the operational models to create service quality McDonalds‚ Dominos‚ Sub-Way | Original or Revised Write-up: | Original | Group Number: | 2 | Contact No. and email of Group Coordinator: | 7503139250 and praveen7488@gmail.com | Group Members: | Sl. | Roll No. | Name | | 1 | 12 FN - 058 | Himika Chaudhary | | 2 | 12FN-074
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Case Analysis: Minit-Lube Discussion Questions Directions: Read the case and then answer each question in short paragraph form. A substantial market exists for automobile tune-ups‚ oil changes‚ and lubrication service for more than 250 million vehicles on U.S. roads. Some of this demand is filled by full-service auto dealerships‚ some by Walmart and Firestone‚ and some by other tire/service dealers. However‚ Minit-Lube‚ Mobil-Lube‚ Jiffy-Lube and others have also developed strategies to accommodate
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Minit Lube Mission as clearly stated on the case is to provide tune-ups‚ oil changes and lubrication service (Heizer & Render). In other words‚ preventive vehicles maintenance and interior cleaning to cars owned by individuals hopefully for less price‚ but with equal quality service provided by other mayor competitors. Minit-Lube provides a competitive advantage in comparison to other businesses because they offer maintenance to cars‚ but with de advantage of better prices and faster services than
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Minit-Lube case Summary The following are some observations‚ conclusions and recommendations we made. - Company’s value proposition is Operational excellence - All ten operations decisions has to support chose value proposition and provide competitive advantage - Minit-lube provides fast and quality customer service at low cost by utilizing resources in an efficient way Analysis Mission of Minit-Lube is to provide fast and superior quality customer service with no additional cost to customer
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Skills and Characteristics of Human Services Workers Celine Brown BSHS/471 April 10‚ 2014 Carol Felcyn Human service workers are an important aspect to the career field to help individuals that have problems that have impacted his or her life. In order to have a successful career in the human services field an individual must have some skills and characteristics that will help them throughout his or her career. There are characteristics that are considered essential and detrimental within
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LT2012N Leisure and Tourism Services Operations Management Coursework One – individual report Student ID: 09016436 Word count: 2‚ 916 (excluding executive summary‚ references and bibliography and tables) NANDO’s Stroud Green‚ London – service operations management report Content 1.0 Executive Summary 2.0 Introduction 3.0 The service package 4.0 Service people and the service encounter 5.0 Service Processes 6.0 Capacity management 7.0 Conclusion 8.0 Visitations 9.0 References and bibliography
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Lesson #1 Potential Energy Diagrams Aim: How can the process of a chemical reaction be illustrated? I. Potential Energy Diagrams = relationship between activation energy and heat of reaction for a chemical reaction 1. Activated Complex = temporary composite of atoms or molecules that will eventually form the products of the rxn. = highest point on diagram is potential energy of this composite
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Banin Akif MBA – I Seat # 7049 Operations Management CASE STUDY (MINIT-LUBE INC.) Q. 1 What constitutes the mission of Minit-Lube? Ans: The mission statement for Minit-Lube can be derived as followed: Our Mission: To provide fast‚ reliable and superior services in a customer friendly environment while ensuring lowest possible fares. Q. 2 How does the Minit-Lube operation strategy provide competitive advantage? Ans: Minit-Lube operations strategy provides the organization
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“Characteristics of services compared to goods” Term paper on “Characteristics of services compared to goods” Course Title: Service Marketing Course code: MKT 367 Prepared for: Nazia Nabi Faculty‚ School of Business‚ UITS Head of the BBA Department‚ UITS Prepared by: 1. S.M. Salehine Sakib (ID: 11310221) 2. Shahnaj Kabir Raha (ID:11310196) 3. Hasnahena Lucky (ID:11310219) 4. MD. Shake Safi (ID:11310031) 5. Md. Borhan Uddin (ID:11310225) University of Information Technology and sciences
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3 most prominent characteristics of a human service professional should be. How do these characteristics compare to those desirable for Christians‚ as described in Scripture? Which of these characteristics do you see in yourself and what will you work on to obtain essential characteristics you may not have acquired yet? Include at least 2 Scripture references as well as references from the introduction videos and your readings in your thread. There are prominent characteristics that define the roles
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