MGT103 Case Study Report The Shangri-la Hotel Francesca Donovan Identify any Loyalty Programs and evaluate the effectiveness of it? In the past the hospitality industry offered loyalty programs‚ usually formed with an alliance such as an airline. Due to the fact airlines have segregated themselves and formed their own frequent flier points‚ the hotel industry has been forced to produce programs for themselves. Loyalty programs within the hotel industry are ensuring customer satisfaction
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Room Automation System to be selected for Regal Hotel Introduction This report is prepared with the aim to examine the basic functions of room automation and will be selected for the new apartment hotel in Tsim Sha Tsui. Also‚ the main objective of this research is to gather some details about the basis of some controller device system that has been given and to analyze the control procedures on the room automation system. The findings of this report are also presented with information to draw
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The Mirage Hotel and Casino (The Hotel Industry) By Gregory D. Tucker The word “hotel” didn’t appear until the 18th century. It came from the French hotel‚ large house‚ and originated in the Latin roots hospitium or hospes. Hospitality‚ hostile and hotels are all related words. The difficulty of identifying early travelers as friends or foes probably accounts for the conflict in meaning Friendly travelers found security and accommodations through the hospitality of their hosts. As the numbers
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I decided to surf the internet in search of inspiration‚ and I found it on the mediate.com website. Robert Benjamin’s article "Hotel Rwanda and the Guerrilla Negotiator" definitely caught my eye particularly since I had checked the DVD out from the library last Friday but hadn’t yet watched it. Benjamin’s article piqued my interest enough to do some additional research on Rwanda‚ and passion was born. While a colony of Belgium‚ Rwanda was separated into two tribal groups which many say was
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even their car; I on the other hand like to go to my room. As soon as you walk into my room it screams my name. The brightly colored wall the amount of things on the floor and the different amount of things that hang on the wall; everyone can tell that is my room. My room is filled blue; it is my favorite color you know‚ but not just that. I like it because it makes my room bright and fun so it is not boring and blah like other rooms. I want my room to be fun and scream of excitement. I have green‚
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rampage that swept through Rwanda‚ Africa in 1994. Hotel Rwanda‚ a film directed by Terry George in 2004‚ is a story based on the tragedy that occurred ten years prior. The massacre is a result of the Hutu tribe’s prejudice and discrimination of the Tutsi tribe and the world’s lack of intervention. George’s depiction of the event is less about the massacre itself though because of his choice to portray it from the view of Paul Rusesabagina‚ a Hutu hotel manager married to a Tutsi woman. Mass media
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Unit Name Rooms Division Operations Management (Unit 6) Credit Value 15 Lecturers K.Fallah Hand Out/Issue Date September/2013 Submission Deadline Introduction The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired‚ understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i.e. M and D). The unit examines the role of the rooms division within
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result of planning‚ commitment and perseverance. In my three months of internship at THE APEX CHANDIGARH; I have learned a lot about operations‚ administration‚ marketing and the people working behind the scenes to make THE APEX CHANDIGARH Hotel a rapidly growing hotel. I would like to convey my heartiest gratitude to several people‚ for their support and guidance which helped me complete my summer internship. First and foremost I would like to thank THE APEX CHANDIGARH for giving me an opportunity
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Assignment 1 – Writing to Argue By Hafiza Begum Don’t Get Me Started On... TOWIE Don’t you just despise TOWIE? Whenever I happen to watch a short clip or episode of this damned TV show I’m absolutely amazed and stunned at people’s stupidity. I mean‚ really? Watching The Only Way is Essex is a pain in my backside. The TV show itself makes me embarrassed of what humans have become capable of in
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PROCEDURES OF CHECK-IN IN A HOTEL ( have a reservation) 1. Good morning‚ welcome to our hotel‚ How may I help you? 2. May I have your last name‚ please? 3. May I have your passport and your business card to update your profile‚ please? 4. Thank you‚ Please wait a moment. 5. Here’s your reg-card. This’s your room number‚ your room type’s …‚ room rate‚ You’ll will stay with us … nights. And Your departure day’s….. Your room rate included breakfast everyday. Our breakfast will be served
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