Rooms division assignment

Topics: Hospitality, Management, Hospitality management studies Pages: 12 (1907 words) Published: December 6, 2013

Course Details

Course Name
BTEC Higher National Diploma (HND) in Hospitality Management Unit number
Unit Name
Rooms Division Operations Management (Unit 6)
Credit Value
Hand Out/Issue Date
Submission Deadline

The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired, understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i.e. M and D). The unit examines the role of the rooms division within the management of a hospitality operation, the operational elements that comprise the rooms division and how these are deployed by management to maximise both occupancy and rooms revenue. Learners will gain understanding of the role of the front office as the ‘nerve centre’ of customer activity with network communication links within and to other departments. They will also gain understanding of the management of housekeeping services.

Learners will be able to identify trends and technologies which impact on rooms division operations and effectively utilise a computerised operating system within the rooms division.

Main Assignment Tasks

Learning outcome 1
You are a trainee manager who has been asked by his manager to prepare a short induction presentation to ensure that newly recruited staff understands services provided by the rooms division in diverse contexts.

TASK 1 (AC1.1 )
Produce 15-20 power point slides that detail accommodation AND front office services for at least two organisations.

(Examples of front office services)
Housekeeping and maintenance
Decoration and furnishings
Accommodation environment and occupancy
Guest services and supplies
Linen services and laundry
Cleaning services
Environmental issues

You will need supporting notes describing accommodation and front office services. Provide real industry examples where possible and make sure you reference your sources of information. Please submit a hard copy of your presentation and notes by the xx/xx/2013. Please also include these with your final report.

TASK 2 (AC1.2)
Produce a table outlining the roles and responsibilities of Accommodation and Reception Services staff using as an example of a specific company.

Accommodation Staff Reception Service Staff Company 1 – Roles Responsibilities Roles Responsibilities

Notes should support your tables

Give clear references to sources of information.

Please submit a hard copy of the table and notes by xx/xx/2013. Please also include the table with your final report.

TASK 3 (AC1.3)
Discuss the legal and statutory requirements in relation to the room’s division operations.

(Examples of legal and statutory requirements)
Health and Safety
Hazardous substances
Protective clothing
Consumer law
Price tariff and display
Data protection
Immigration (hotel records)

Give clear references to sources of information.

TASK 4 (AC 1.4)

Evaluate services provided by the rooms division in a range of hospitality businesses

(Examples of different businesses)
Hospitality businesses
University campus

Learning outcome 2

TASK 2.1
Assess the importance of the front of house area to effective management.

The areas that are important to effective management include: Business/Department plans
POS management
Night audit
Use of technology
Controlling and updating front-of-house-services
Health and Safety
Consumer and data protection

TASK 2.2

Discuss the key aspects of planning and management of the front of house area for a given hospitality operation.
Company 1 – Key Aspects Importance to planning and management

Some of these should...
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