BTEC Higher National Diploma (HND) in Hospitality Management Unit number
Rooms Division Operations Management (Unit 6)
Hand Out/Issue Date
The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired, understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i.e. M and D). The unit examines the role of the rooms division within the management of a hospitality operation, the operational elements that comprise the rooms division and how these are deployed by management to maximise both occupancy and rooms revenue. Learners will gain understanding of the role of the front office as the ‘nerve centre’ of customer activity with network communication links within and to other departments. They will also gain understanding of the management of housekeeping services.
Learners will be able to identify trends and technologies which impact on rooms division operations and effectively utilise a computerised operating system within the rooms division.
Main Assignment Tasks
Learning outcome 1
You are a trainee manager who has been asked by his manager to prepare a short induction presentation to ensure that newly recruited staff understands services provided by the rooms division in diverse contexts.
TASK 1 (AC1.1 )
Produce 15-20 power point slides that detail accommodation AND front office services for at least two organisations.
(Examples of front office services)
Housekeeping and maintenance
Decoration and furnishings
Accommodation environment and occupancy
Guest services and supplies
Linen services and laundry
You will need supporting notes describing accommodation and front office...