customer satisfaction-related emails so my apologies if this email does not reach the right person. I travel frequently for business and have been staying at exclusively Hilton hotels for the past few months. My HHonors number is [number removed]. I have become accustomed to receiving top-notch customer service at Hilton hotels‚ but your Garden Inn in [location removed] appears to be quite the exception. I am staying at the Hilton Garden Inn [location removed] for the week and handed three dress shirts
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comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business‚ the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future. There are many issues that Mr. Metz should be concerned with when it comes to running the ATMI hotel. It is the general
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Dear Ms Pang‚ Replying complaints on the Better Business Communication Course I am writing in regard to your letter of 31st October20_ _ concerning the complaint about the better Business Communication Course which ran from 5th September to 24th October. We feel sorry for your disappointing experience in this course and thank for your letter to inform us the problems of the course. First and foremost‚ regarding the fee of the course‚ according to the newspaper advertisement‚ a fifteen percent
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Dear Ms Brennan‚ I am writing this letter of complaint about a very serious matter and it is not only affecting me but my whole class. I wanted to discuss a matter that has troubled me and my classmates for around 2- 3 months now‚ as I have seen there has been no progress in the situation I thought it would be better if you could see it from a student’s point of view. I have learnt that many of my other classmates have also come to you with our situation. I also know that you may well know who
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by your apprentice and my service user was yet again ignored and smirked at. Half way through the treatment my service user began to complain of being very uncomfortable‚ due to the chair being tilted to far back. Your staff member ignored this complaint‚ and it wasn’t until I addressed this myself that it was rectified. My service user had to be reassured on several occasions as she became very distressed‚ uncomfortable and embarrassed throughout the treatment. After the treatment we visited the
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November 13‚ 2006 Dear Mr. McLean: I stayed at your hotel from 3-5 November 2006‚ and I experienced a traveler’s nightmare during the visit: unsafe conditions; inadequate maid service‚ and very disappointing surroundings. This is not at all what I had been expecting. In early September‚ in the New York Times‚ I saw an advertisement for a package tour to Southville‚ Florida (see enclosed newspaper clipping). The ad promised fabulous ocean views; quiet‚ relaxing surroundings; newly decorated
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unfortunate instance to your attention. The hotel you booked for us in Beijing‚ the China Crown Hotel‚ was a huge disappointment. Though listed in our itinerary as a four-star hotel‚ and described as being “recently renovated and within walking distance to the Forbidden City”‚ the establishment was neither. The China Crown was in no way a four-star establishment‚ and if renovations were recently carried out‚ our room was not included in them. The hotel itself was of a poor quality‚ and I have attached
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relax. Moreover‚ in PTC’s brochure were said that there was miles of empty golden sands but the nearest beach to the hotel was a kilometre away and very rocky. Furthermore‚ I could reach the mainland with a ferry which ran only three times a week and were very crowded. In addition‚ your company made a promise that there was a traditional Greek hospitality in a comfortable family run hotel full of a local atmosphere but I could not find the traditional Greek dishes and everywhere was a holiday- camp atmosphere
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including an important amount of frozen food instead. Not only have these facts undermined the quality of the food‚ but it will also affect the health of our personnel in the long run. Secondly‚ there have been several complaints regarding the cleanliness of the dining facility. These complaints were previously reported several times‚ but your company has always argued that it lacks personnel since some of them left the company. This seems to be a major problem‚ since it has been reported a plague of cockroach
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Sha Wan Road Cheung Sha Wan Kowloon 28 December 2012 The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon Dear Sir/Madam I attended your exhibition Sound Systems 2012 at the Fortune Hotel from 19 - 21 December and found it informative and interesting. Unfortunately‚ my enjoyment of the event was spoiled by a number of organisational problems. I explain each of the problems below. Firstly‚ I had difficulty in registering to attend
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