A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
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makes a complaint about the level of service he receives‚ he expects a quick‚ suitable resolution. A customer who is not aware of this guarantee offered by Hampton will express shock and surprise that a company will be willing to give away revenue and an opportunity at profits just like that. What will make it even more astonishing is that Hampton has a competitive advantage due to this guarantee therefore this will not happen at any other hotel. However‚ he will be impressed that the complaint has
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Introduction Amber Inn & Suite‚ Inc. was built in 1979 and is composed of 250 hotels chain empire of which each consisting an average of 120 exquisite guest rooms or suite units. The profits are $422.6 million and deficits of $15.7 million. The Amber Inns & Suite have total of 30‚000 rooms. The Company’s objective is to cater mainly to professional clienteles that are traveling with fabulous guest rooms at an economical price. Amber Inn & Suites‚ Inc. is located in areas amid ten western and Rocky
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as a tourist‚ I have some idea would like to share with you on the below page‚ to discuss what is the major advantages and disadvantages of a hotel which situated right in the heart of commercial center of Hong Kong as everyone knows – The Holiday Inn Express Causeway Bay Hotel. It is situated in Causeway Bay MTR metro station which nearby one of a biggest shopping mall as well as a landmarks in Hong Kong – Times Square‚ SOGO‚ Etc. Since there is many world famous brand flagship store surround‚ therefore
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Case Study #4: Amber Inn & Suites Work Environment Amber Inn & Suites‚ Inc.‚ formed in 1979‚ operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average‚ each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO‚ the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability
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Fred Hampton was born in Chicago the year of 1948; he grew up with his parents in Maywood a suburb in the city limits of Chicago. Hampton attended high school in the city of Chicago; he went to Proviso East High School. Fred Hampton would graduate in 1966 and future his educate himself in law at Trinton Junior College. While attending Trinton he decided to join the NAACP and was appointed leader of the youth council organizations west suburban branch. In November of 1968 Hampton went on to
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Internal Analysis Holiday Inn Express Strength: SimplySmart Bed and Bath Justification: Holiday Inn Express is a brand that remains consistent across the board. With their SimplySmart bedding‚ exclusively on Holiday Inn Express beds‚ their guests can expect the same comfort every time they lay their head down. With four pillows on each bed‚ ranging in from extra fluffy to rather firm‚ guests will surely be pleased. The sheets‚ that feel much like Egyptian cotton‚ are layered with blankets that
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New starter information Premier Inn at a glance “Premier Inn is the UK and Irelands biggest and fastest growing hotel company‚ with over 650 budget hotels offering quality accommodation at affordable hotel prices”. (http://www.premierinn.com/) It is the largest division of Whitbread which “is a multinational hotel‚ coffee shop and restaurant company”. (http://en.wikipedia.org/wiki/Whitbread) Premier Inn provides large beds‚ en-suite bathrooms‚ a widescreen TV with Freeview and 30
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OF A DRIVE INN HOTEL * 1.0 Executive Summary * Mission * Keys to Success * Objectives * 2.0 Company Summary * 3.0 Services * 4.0 Market Analysis Summary * 5.0 Strategy and Implementation Summary * 6.0 Web Plan Summary * 7.0 Management Summary * 8.0 Financial Plan * Appendix Executive Summary The Magnolia Inn is a beautiful facility that sits atop a bluff overlooking the Pacific Ocean in scenic Half Moon Bay California. The Inn offers seven
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New Salt Cave Opens in East Hampton 1888 Press Release - New Yorkers in Montauk have a new unique place to relax- all while reaping the benefits of salt therapy. East Hampton‚ New York - Dr. Margaret Smiechowski is proud to announce the opening of Montauk Salt Cave. People in Montauk and the greater East Hampton area area now have the opportunity to visit this state of the art‚ high-end salt cave to help alleviate numerous ailments. "I am so thrilled to have designed this beautiful cave with
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