Operations Management in INSURANCE SECTOR Q. How to measure operational efficiency in service industry? Ans-Insurance companies use KPI indicators to measure operational efficiency and ensure optimum standards. The secret to success for an insurance company is providing the right product‚ having the right people selling and managing risks associated with it. Insurance organizations use and act on metrics to avoid unnecessary risks. Following are the Key Performance Indicators (KPI) that insurance
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Marketing Management Case Analysis Subway® Sandwich Shops Abstract Subway® Sandwich Shops was founded in 1965‚ and has been franchised into the hearts and stomachs of families all around the world. This highly successful sandwich shop was the dream of high-school graduate Fred DeLuca. With the financial help of long-time friend Dr. Peter Buck‚ Fred opened the first Subway Sandwich Shop in Bridgeport Connecticut in 1965. By 1974‚ the pair had opened over 16 shops around Connecticut
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predictable flow‚ highest volume‚ and lowest variety. Example: water processing‚ petrochemical refineries Professional Services High contact processes‚ high customer contact and involvement‚ high level of customization‚ often people based. Example: Management consultants‚ doctors‚ lawyers Services Shops Mix of front and back-office services‚ differing levels of volume and variety. Example: Banks‚ hotels‚ schools‚ restaurants Mass Services High amount of throughput‚ limited customer contact‚ little
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WENDY’S 2008-2011 STRATEGIC MANAGEMENT CASE ANALYSIS LILET D. MINA KEY FACTS: Dave Thomas‚ Columbus‚ OH More than 40 years in history 5‚936 Stores in the US • 1274 company owned 709 International Stores in 20 countries • 376 in Canada o 140 company owned 3rd largest hamburger fast food chain hamburgers (never frozen) and Frosty Made to order (square) burger and fries‚ baked potatoes‚ frosty‚ chicken sandwiches‚ chili and salads KEY DATES 1969:
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the health and safety of ourselves and others. The law then forces the employer to provide a safe work place for you and other workers. He must ensure that the health and safety of his staff and customers is not placed at risk and by how business operations are conducted. He must than encourage employees to work for a healthier and safer environment. This is achieved by 1. Open communication between both parties. 2. Attending team meetings 3. Training and induction sessions 4. Reading
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ARTICLE CRITIQUE The influence of work-cells and facility layout on the manufacturing efficiency‚ Journal of Facilities Management. 1. Introduction This purpose of this paper is to critique the article ‘The influence of work-cells and facility layout on the manufacturing efficiency’ written by SeyedMahmoud Aghazadeh‚ Saeedreza Hafeznezami‚ Lotfollah Najjar and Ziaul Huq. This paper will first summaries the article. Secondly‚ it will briefly critique the article. Thirdly is the conclusion
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OPERATIONS MANAGEMENT – Teaching Plan Program : PGPM Course Code : SL OP 502 Class of : 2014 Credits : 3 Semester : II Sessions : 25 Course Coordinator : Prof.M.H.Varma Course Objective: The purpose of this course is to provide students with a basic exposure to the tasks and challenges facing Operations Managers‚ i.e.‚ those people responsible for the vital function of producing the goods and services in any manufacturing and service organization. The ultimate
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owner and president of the Consolidated Electric Company‚ reflected on his inventory management problems. He was a major wholesale supplier of equipment and supplies to electric contractors‚ and his business hinged on the efficient management of inventories to meet his customers’ needs. While Henry had built very successful business‚ he was nearing retirement age and wanted to pass along a good inventory management system. Henry’s two sons-in-law were employed in the company. Carl Byeryl‚ the older
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qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqOutputLabor+Material+Energy+Capital+Miscellaneous (1-2) CHAPTER 7: Value-added time = Operation time/total time (H-B) SUPPLEMENT 7: Utilization = Actual OutputDesign Capacity (S7-1) Efficiency = Actual OutputEffective Capacity (S7-2) Actual (Expected) output = (Effective Capacity)×(Efficiency) (S7-3) Break-even Analysis Notation: BEPx = break-even point in units BEP$ = break-even point in dollars P = price per unit x = # of units produced TR
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a customer who demands a different mix of features and attributes. It is often best not to be fastest to the market‚ but to be the best firm in the market as judged by the ultimate customer. 3. What are the major priorities associated with operations strategy? How has their relationship to each other changed over the years? The four major imperatives are cost‚ quality‚ delivery‚ and flexibility. In the sixties‚ these four imperatives were viewed from a tradeoff’s perspective. For example
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