• Nvq Level 3 Adult Social Care
    complaints 3.1 Describe how to respond to complaints. ❖ Take them somewhere quiet so it is easier to discuss the issue in private. ❖ Make them feel comfortable (e.g. offer them a seat, a cup of tea, etc...) ❖ Have a sympathetic ear - understand why they are complaining ❖ If they...
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  • health and social care
    , lack of training, abused person becomes the abuser, abuse of power, greed, frustration, stress. 2. Know how to respond to suspected or alleged abuse 2.1 Explain the actions to take if there are suspicions than an individual is being abused. If I suspected that someone was being abused, then it is...
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  • Unit 301
    | Poetry | Picture cards | Shouting | e-mail | Avi Explain why it is important to respond to an individual’s reactions during communication. 5 marks They know that u are listening and...
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  • Unit 054 Principles for Implementing Duty of Care in Health and Social Care or Children
    will scope out a safe area, therefore protecting the children in my care. * Setting boundaries for the children’s behavior – In order to discourage behavior that may cause distress to others or themselves, I talk to the children to explain why it is important to be well behaved and how they are...
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  • Nvq Level 2
    of health care professionals (AHCP) 5. Why is it important that individuals can make a complaint? It is important that every individual is able to make a complaint to prevent bad practice, to protect the legal rights of every individual, to improve health care services for every one using the...
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  • understand and meet the nutritional requirements of individuals with dementia
    each individual their own privacy/dignity. -Making the individuals have their own independence, try to get them to do things themselves if they are capable of doing it. -Team work, working part as a team or within a team. -following the guidelines. 2. Explain how duty of care contributes to the...
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  • Child Young Person Development
    WORKERS MANAGERS ONLINE ADVICE HOW TO RESPOND TO COMPLAINTS If you are given a complaint, whether is through another member of staff or on the worst side a individuals family member, you must listen to what is being said, repeat some of it back to him / her, so they know you are listening...
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  • Personal Development in Health and Socal Care or Childrens and Young Peoples Settings
    . It is important within health and social care environment . 1.2 explain how effective communication affects all aspect of own work Effective communication is important to build trust and to understand individuals needs to prevent misunderstandings from occurring and to support the...
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  • QCF Level 2 Health and Social Care Diploma Group A: Mandatory Units Knowledge Workbook
    additional support and advice about how to resolve such dilemmas. I am seeking support and advice from my supervisor or from office. Way how to avoid conflicts because of this dilemmas is to make sure individual is aware of the consequences Know how to respond to complaints (3.1, 3.2...
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  • Level3CertificateWorkbook
    needs is an important part of creating a good care or support plan. Explain why it is important to review care or support plans with an individual, and to monitor their changing needs or preferences. Explain how useful care or support plans are...
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  • Essay, Term Paper, or Research Paper
    complaints procedure for reducing the likelihood of abuse 5. Know how to recognise and report unsafe practices 5.1 Describe unsafe practices that may affect the wellbeing of individuals Explain the actions to take if unsafe practices have been identified Describe the action to take if suspected...
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  • administration
    suitable facility. I can suggest the management in order to implement this in our store. Section 4 – Understand how complaints are handled 1. Explain why customers may complain to or about an organisation. Include at least two specific reasons in your answer. The primary reason...
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  • Customer Service L3-Edi
    individually and as a team. Target points can be set to reduce complaints- e.g; 5% reduction monthly and a nominated individual can be given the task of dealing with complaints. | Assessment Criterion: 3.5 Explain why it is important to agree set goals with team members (16) Identify two examples...
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  • HSC024 PRINCIPLES OF SAFEGUARDING AND PROTECTION IN HEALTH AND SOCIAL CARE
    People can me abused for many reasons and it is important in highlighting and contributing factors. to make it clear that the factors alone do not mean that abuse is taking place. OUTCOME 2 2.1 Explain the actions to take if there are suspicions that an individual is being abused. It is...
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  • NCFE level 2 communication skills for working in the health sector
    late and as a result are worried that they have missed their slot. I would try to ascertain how much English the patient does know, try to reassure the patient with slowly spoken English, direct eye contact and smiling. Using a relaxed body language if I was unable to make them immediately...
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  • health and social care level 3
    ) Non-verbal communication Eye contact Signs, symbols or pictures Writing Using objects Touch Physical gestures Body language and emotions Lip reading Also it is important to look through the individual care plan before speaking to them there selves. 2.4 Explain why...
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  • Sch24
    called,and what is important to them,how their condition affect their day to day life and activites.As a carer for the individual you have got to respect their uniquness and thier values Explain the imortance of an accessible complaints procedure for ruducing the likelihood of abuse(4.2) The...
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  • Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    for are protected. It is important that we know how to recognise signs of neglect/abuse and report them to the relevant people to guarantee that the concerns for the individual are looked at properly and that the safety of the individual is a priority. Legislation- this is rules that are set by...
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  • Student
    complaints in a quality service environment 2) To explain why complaints are to be welcomed 3) To describe the circumstances which can result in complaints 4) To identify the factors which affect the handlers of complaints 4.2 Introductions – If an organization is to be genuinely...
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  • Miss
    client is interested in what you are talking about by asking questions. A iv) EXPLAIN WHY IT IS IMPORTANT TO FIND OUT ABOUT AN INDIVIDUAL’S COMMUNICATION AND LANGUAGE NEEDS: communicating in different ways make it easier for people to understand the message you are trying to get across. For...
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