3.1 Describe how to respond to complaints.
❖ Take them somewhere quiet so it is easier to discuss the issue in private.
❖ Make them feel comfortable (e.g. offer them a seat, a cup of tea, etc...)
❖ Have a sympathetic ear - understand why they are complaining
❖ If they...
, lack of training, abused person becomes the abuser, abuse of power, greed, frustration, stress.
2. Knowhow to respond to suspected or alleged abuse
2.1 Explain the actions to take if there are suspicions than an individual is being abused.
If I suspected that someone was being abused, then it is...
will scope out a safe area, therefore protecting the children in my care.
* Setting boundaries for the children’s behavior – In order to discourage behavior that may cause distress to others or themselves, I talk to the children to explainwhy it is important to be well behaved and how they are...
each individual their own privacy/dignity.
-Making the individuals have their own independence, try to get them to do things themselves if they are capable of doing it.
-Team work, working part as a team or within a team.
-following the guidelines.
2. Explainhow duty of care contributes to the...
of health care professionals (AHCP)
5. Why is it important that individuals can make a complaint?
It is important that every individual is able to make a complaint to prevent bad practice, to protect the legal rights of every individual, to improve health care services for every one using the...
additional support and advice about how to resolve such dilemmas.
I am seeking support and advice from my supervisor or from office.
Way how to avoid conflicts because of this dilemmas is to make sure individual is aware of the consequences
Knowhow to respond to complaints (3.1, 3.2...
HOW TO RESPOND TO COMPLAINTS
If you are given a complaint, whether is through another member of staff or on the worst side a individuals family member, you must listen to what is being said, repeat some of it back to him / her, so they know you are listening...
It is important within health and social care environment .
1.2 explainhow effective communication affects all aspect of own work
Effective communication is important to build trust and to understand individuals needs to prevent misunderstandings from occurring and to support the...
complaints procedure for reducing the likelihood of abuse
5. Knowhow to recognise and report unsafe practices
Describe unsafe practices that may affect the wellbeing of individualsExplain the actions to take if unsafe practices have been identified Describe the action to take if suspected...
needs is an important part of creating a good care or support plan.
Explainwhy it is important to review care or support plans with an individual, and to monitor their changing needs or preferences.
Explainhow useful care or support plans are...
individually and as a team. Target points can be set to reduce complaints- e.g; 5% reduction monthly and a nominated individual can be given the task of dealing with complaints. |
Assessment Criterion: 3.5 Explainwhy it is important to agree set goals with team members
(16) Identify two examples...
suitable facility. I can suggest the management in order to implement this in our store.
Section 4 – Understand howcomplaints are handled
1. Explainwhy customers may complain to or about an organisation. Include at least two specific reasons in your answer.
The primary reason...
late and as a result are worried that they have missed their slot.
I would try to ascertain how much English the patient does know, try to reassure the patient with slowly spoken English, direct eye contact and smiling. Using a relaxed body language if I was unable to make them immediately...
Signs, symbols or pictures
Body language and emotions
Also it is important to look through the individual care plan before speaking to them there selves.
People can me abused for many reasons and it is important in highlighting and contributing factors. to make it clear that the factors alone do not mean that abuse is taking place.
2.1 Explain the actions to take if there are suspicions that an individual is being abused.
complaints in a quality service environment
2) To explainwhycomplaints are to be welcomed
3) To describe the circumstances which can result in complaints
4) To identify the factors which affect the handlers of complaints
– If an organization is to be genuinely...
for are protected. It is important that we knowhow to recognise signs of neglect/abuse and report them to the relevant people to guarantee that the concerns for the individual are looked at properly and that the safety of the individual is a priority.
Legislation- this is rules that are set by...
called,and what is important to them,how their condition affect their day to day life and activites.As a carer for the individual you have got to respect their uniquness and thier values
Explain the imortance of an accessible complaints procedure for ruducing the likelihood of abuse(4.2)
client is interested in what you are talking about by asking questions.
A iv) EXPLAINWHY IT IS IMPORTANT TO FIND OUT ABOUT AN INDIVIDUAL’S
COMMUNICATION AND LANGUAGE NEEDS: communicating in different ways make it easier for people to understand the message you are trying to get across. For...