difference of service quality of the cafes at University Kuala Lumpur (UniKL)‚ Malaysian Institute of Industrial Technology (MITEC) campus using a sample of 29 usable questionnaires gathered from bachelor and diploma students of UniKL MITEC itself. The outcomes of hierarchical regression analysis showed six important findings; the price of the food for both cafes‚ the foods taste‚ the cleanliness of the cafes‚ worker attitude with the customer‚ the variation of the foods and the time services. This result
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Introduction: We choose the proposal of universal suffrage provided by Scholarism. This proposal advocate that nomination committee of universal suffrage should be formed by three and a half million voters. This method of nomination is more broadly representative than now which only need one over eight of nominating committees. Moreover‚ this proposal can reduce expenses of committee election because it accords with article 45 in the basic law – broadly representative nominating committees. Historical
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Teachers’ Beliefs and Practices related to a Professional Development Programme in South African Rural Schools Rose Spanneberg Rhodes University Mathematics Education Project‚ South Africa R.Spanneberg@ru.ac.za This paper is a report of a study into the impact of a professional development programme designed to bring about changes in the classroom practices of teachers and change in their beliefs and attitudes. The programme is offered to in-service teachers of mathematics over a period of two
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1. Gaps in service quality process experienced by Bill Foster a. Not sticking to the promise made by Excelsior hotel‚ a failed check in facility at airport reveals this. This pile up extra stress to the passengers who get rest assured by check in facility at airport which then considered to be foil. b. Time taken by agents to check in customers is more. c. Less number of agents to process the check in formality of hotel. d. Front desk clerk is not dedicated to her duty
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Reflective essay Name of the university Name of the student Corporate social responsibility is defined as an integrated business function of an organization which ensures that the organization commits some social good required by the law and the society along with achieving its objectives. I had the opinion that the concept of corporate social responsibility is just for the firms to look good in the eyes of the society. In my opinion‚ organizations were involved in corporate social responsibility
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connect vehicular and hand-held nodes with fixed infrastructure and with each other for public safety communications in rural areas. According to the Statement of Requirements (SoR) [11]‚ the public safety communications have stringent end-to-end Quality of Service (QoS) requirements‚ which‚
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strengths and weaknesses of UCS’s measurement and compensation system? Quality Measurement AT&T’s pursuit of quality included measurement methods on a number of levels. Quality measurement allowed the company to use this information in order to perform efficiently the following activities: Customer feedback through surveys aimed in following through the company’s blueprint in order to monitor before‚ during and after sales service quality. An external firm conducted a customer satisfier survey that obtained
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Task D Reflective essay The concepts of reflective practice are widely accepted in education and many other professions‚ in simple terms‚ Moon (2004) describes it as a process of ’cognitive housekeeping’ whereby a practitioner would explore their own values‚ beliefs and practice to a professional situation. It is also frequently perceived that a structure is helpful to support and encourage more than just simple reflections ‚Jones (2009). Popular theorists have emerged in reflective practice
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Productivity in the Workplace Owen Harvey December 2010 www.policyprogress.org.nz Foreword by David Choat (Director‚ Policy Progress) We all know that New Zealand could do better and be more effective in its economic performance. But when we discuss solutions‚ too often we gravitate to ‘big-picture’ macroeconomic ‘fixes’‚ which may (savings rates) or may not (tax cuts) have anything to do with the problem at hand. Owen Harvey doesn’t. His has been a consistent voice‚ urging to us
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Abstract “Motivational Factors influencing Service Quality of customer care representatives. Background: Service Quality is one of the critical factors for the success of any BPO organisation across the globe. It is recognised that the superior service quality if sustained will transform into a distinctive competence that would result in creating competitive advantage to the firm. The chief factor that determines the service quality is the employees‚ as their performance directly influences it
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