adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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Table of Content Task 1: 2 Briefly explain: manager‚ management and organisation. Discuss why managers are important for the success of an organisation; include examples to demonstrate your understanding. 2 Task 2: 4 Select one of the following companies or a company you are familiar with and answer the questions: Virgin‚ BT‚ any educational institute‚ or any retail store 4 a. Discuss the term organisational structure and its significance in achieving organisational success. Task 2 6 a. Draw an
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Roles‚ responsibilities and relationships in lifelong learning Within your role and responsibility as a member of teaching staff you will be expected to follow what is referred to as a Code of Professional Practice (2008). This outlines the key aspects of teaching legislation and the regulatory requirements. It is your duty to maintain professional integrity and uphold the reputation of the professional institute. Identifying the needs of both the institute and of the learners is fundamental
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chromosomes • Describe the process of DNA replication as a semi-conservative process. Compare and contrast the synthesis of the leading and lagging strands in DNA replication. • Explain how the genotype of an organism determines its phenotype. • State the central dogma of genetics and explain the roles of DNA and RNA in polypeptide (aka: protein) synthesis • Describe the three steps of RNA transcription (initiation‚
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Roles‚ responsibilities and relationships in lifelong learning As a trainer it is most important that I have the current knowledge of all legislation‚ regulatory requirement and code of practices‚ relating to Construction work activity and health and safety. Health and Safety is the key piece of legalisation for my area. The Health and Safety at Work Act (1974). This Act provides a framework for ensuring the health and safety of all employees in any work activity. It also provides for the
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EXPLAIN TWO EFFECTS OF THE ENVIRONMENT ON PHYSIOLOGICAL PROCESSES: Certain effect of the environment can affect physiological processes such as hormones‚ neurotransmitters and the brain. The two effect of the environment on physiological processes that will be discussed are the enrichment of certain environments on brain plasticity and the observation of experiences actions on the activation of mirror neurons. The first effect of environment on physiological processes that will be discussed is
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PUBLIC SERVICE BROADCASTING1 Mark Armstrong University College London March 2005: final version July 2005 Abstract This essay discusses the merits of public intervention in the provision of television broadcasting services. I argue that intervention was justified in the past‚ when there were just a few channels and when advertising was the sole source of commercial funds
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Revew your own role and responsibilities and boundaries as a teacher‚ what your role‚ responsibilities and boundaries would be/are as a teacher in terms of the teaching/training cycle| The teaching/training cycle is an invaluable model that should inform the practice of any teacher‚ of any subject. The beauty of it is that it provides a structure so that both teachers and trainers can assess and refresh their practice and‚ at the same time‚ review their role‚ responsibility and boundaries. By
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C17B- SERVICE MARKETING * Explain the role of service industry in economic development of a nation Service sector is the lifeline for the social economic growth of a country. It is today the largest and fastest growing sector globally contributing more to the global output and employing more people than any other sector. The real reason for the growth of the service sector is due to the increase in urbanization‚ privatization and more demand for intermediate and final consumer services
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1. Explain the role of neurotransmitters in formation of drug addiction. As we can see from the video assigned to us this week‚ dopamine is a neurotransmitter that plays a role in the brain’s response to the presence of drug abuse. Dopamine is responsible for movement‚ regulation of heart rate‚ motivation and how a person perceives an experience either being painful or pleasurable. Pain causes for dopamine levels to drop whereas pleasurable responses increase dopamine levels. All drugs that become
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