IN ORGANIZATIONAL AND STRATEGIC LEADERSHIP Lonnie D. Phelps‚ McNeese State University Satyanarayana Parayitam‚ McNeese State University Bradley J. Olson‚ University of Lethbridge ABSTRACT Much has been written and researched about Deming’s ‘total quality management’ (TQM)‚ Follett’s ‘law of situation’‚ and Taylor’s ‘scientific management’. Yet‚ these management scholars differ in their organizational and strategic leadership abilities and practices and remained in three different corners of a triangle
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Explaining a Concept Paper (The St. Martin’s Guide to Writing‚ chapter 4) “Write an essay about a concept that interests you and that you want to study further. When you have a good understanding of the concept‚ explain it to your readers‚ considering carefully what they already know about it and how your essay might add to what they know.” (167) “Concept explanations inform a reader about processes‚ phenomena‚ theories‚ principles‚ or ideas.” (136) Basic features (164-165) • A focused concept. When
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Tuesday‚ November 10‚ 2009 The Logistics Procurement Coordinator‚ Society for Family Health‚ Awaye House‚ Coker Bus stop‚ Badagry Express way‚ Lagos. Dear Sir‚ SUPPLY OF PETROLEUM PRODUCTS Ascon Oil Company Limited is a dynamic oil marketing company duly licensed by the department of petroleum resources as a bulk storage and petroleum products marketing company. Our bulk oil terminal at Ibafon – Apapa has a capacity of 35‚000 metric tones. Our head office is in Victoria Island
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first CEO‚ Pierre Danon‚ instilled a culture that saw the division excel for a number of years. This culture was driven by all top management and its employees in order to realise their set targets. The culture that was adopted by BT Retail was total quality management (TQM) throughout the organisation. This meant that all top management displayed and practised TQM. The author takes us through what is TQM and what are the principles that BT Retail instilled in order to gain customer satisfaction.
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1.1 Explain the features of effective team performance As the manager of a small team‚ I work closely with them ensuring that all staff are treated with respect‚ I encourage them to develop their own skills and knowledge. I encourage them to research any further training they feel they may need to expand their skill set. I believe that I lead by example and that this sets a standard of positive leadership resulting in the staff feeling that that they can trust me as a manager‚ therefore creating
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A learning curve‚ in common terms‚ “is used to describe the effort required to acquire a new skill (e.g.‚ expertise with a new tool) over a specific period of time” Wikipedia.org. In scholarly terms‚ “Learning curves are also an integral part in planning corporate strategy‚ such as decisions concerning pricing‚ capital investment‚ and operating costs based on experience curves” Chase-Jacobs-Aquilano. In the pizzeria scenario presented requires a full understanding of the cause and effect of decisions
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Evaluate how personal learning and development may benefit other Who are others * Not specifically about you – about others in general * Others – people who use the service / people in your organisation team (manager‚ supervisor‚ people you work with alongside) / people in the wider multi disciplinary or multi professional team / people in your personal life What is personal learning and development) * Your journey to gain more skills and greater self awareness * Reflection
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Modern day Quality Assurance in an organization is focused on Total quality approach which is the result of the evolution of contributions of certain pioneers of Quality and Quality thoughts i.e. the Quality experts /gurus (Smith‚ 2009; Sallis‚ 2002). These include: Edwards Deming‚ Frederick Winslow Taylor‚ Walter Shewart‚ Joseph Juran‚ Genichi Taguchi‚ Admiral Hyman Rickover‚ Philip Crosby‚ Kaoru Ishikawa‚ Armand V. Feigenbaum‚ among others (Sallis‚ 2002; Smith‚ 2009; Suarez‚ 1992). The Total quality
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For much of my undergraduate studies‚ I served as a member of the Chinese Students Scholar Association which is CSSA. In fall 2011‚ I was the guider of a campus tour. Under my leadership‚ all the prospective students and their parents had a clear map how SLU runs and what it can contribute to students’ lives through culture and professions. Later on‚ I advised the freshmen on the choice of courses and adaptation to the university life. Interested in the cultural and recreational activities‚ I helped
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complete inner peace with oneself‚ this is reflected in how he refuses to respond to the person that was attacking him‚ “’. . . you have railed at me‚ but I decline to accept your abuse‚ and request you to keep it yourself. Will it not be a source of misery to you?” (Buddha 4). Through refusing the advances of the man‚ Buddha practices an example of pacifism in his actions. Throughout the essay Buddha draws on the idea that peace is reflected in total pacifism. Although ideals similar to pacifism are common
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