LO 1: Understand how Onboard Passenger Operations are coordinated. Briefly define: ‘Onboard Passenger Facilities’ AND ‘Levels of Service.’ On every aircraft passenger facilities and services are provided in order to satisfy ones customers. Let’s take a deeper look on the term onboard passenger facilities‚ these are systems install a board an aircraft by airlines for the comfort and well-being of its passengers. So things like providing meals for long haul flights‚ headsets‚ pillows‚ water‚ duty
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CHILDCARE D7: Show an understanding of diversity and inclusive practice. Diversity is an understanding and excepting that all children are different. It is showing that everyone is diverse‚ and that everyone has different wants and needs. Inclusive practice is when all children‚ no matter how diverse‚ are included in the same activity and don’t get left out; however‚ the practitioners help adjust activities to help meet the special needs of others‚ whilst making them feel like they can do anything
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Client Needs and Services Paper Jenna Hall BSHS/305 June 8‚ 2014 Instructor: Lonnie McCullough‚ LCSW Introduction I have been asked to explain how human service delivery settings are influenced by evolving client needs and how client services are changing due to trends in technology. In earlier days institutions were located in rural and remote places so that society members did not have to be reminded that people had disabilities. (Woodside‚ 2011). In the past‚ a lot of people
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visitors safe. I am going to describe some policies and procedure that the setting uses for risk assessments and hygiene procedures. There are 5 steps to risk assessments. These are; 1. Identify the hazards. 2. Decide who might be harmed and how. 3. Evaluate the risks and decide on precaution. 4. Record your findings and implement them. 5. Review your assessment and update if necessary. An example of a policy in my setting is safeguarding. This policy is about keeping the children safe
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STARBUCKS: DELIVERING CUSTOMER SERVICE In 1992 Starbucks vision was to become the “Third Place” (home‚ work and then Starbucks). The value proposition was based on high quality coffee‚ high service standards and customer intimacy all offered in a relaxed and comfortable atmosphere. The positioning was meant to appeal to a niche market of highly educated affluent customers predominantly female between the ages of 24-44 years. Starbucks did not have a dedicated marketing strategy‚ but the function
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accidents and any incidents are recorded in an Accident Report Book. All accidents are accurately notified to the parent/carer as soon as possible. Hygiene rules relating to bodily fluids are followed with particular care and all staff are aware of how infections can be transmitted. Running risk assessments for al activities and for the general running of the nursery e.g. checking nursery grounds to check for anything dangerous. The induction covers matters including safe lifting and the storage
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Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 EDI Level 3 Certificate in Customer Service CU1080: Developing and Improving the Customer Service Process | F/600/0660 Level 3: 7 Credits Learner name: | Tracy Woollett | Learner registration number: | | Centre name/number: | | Assessor/tutor name: | Fiona Hall | Your job role (if applicable): | | Main organisation: Hanover Start(This will either be the organisation the Learner
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CACHE LEVEL 3: UNDERSTAND HOW TO SET UP A HOME BASED CHILDCARE SERVICE 4) UNDERSTAND THE PRINCIPLES OF DEVELOPMENT OF ROUTINES FOR HOME BASED CHILDCARE 4.1 EXPLAIN HOW ROUTINES ARE BASED ON: * Meeting a child’s needs * Agreements with parents * Participation of children 4.2 Explain how they would adapt routines to meet the needs of children at different ages and stages of development 4.3 Explain how they ensure that each child is welcomed and valued in the home based work setting
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of everything to do with him/her. For example the setting plans outdoor activities in which they may play or do classroom related activities. The setting has to take in consideration the child’s safety through the environment‚ the activity planned‚ how the children will get there and the practitioner to child ratio. This piece of legislation links to the child protection policy‚ this policy ensures that all children in the setting are protected. The policy aims to protect the child by all means
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Managing quality and Services Delivery Submitted By:-Poojaben Rupesh Gandhi Submitted TO:Dolapo Ajakaye Course:Diploma In Business Management Level:6(ATHE) ATHE REG No :=6338 Table of Contents INTRODUCTION: 4 TASK 1 4 1.1 Identifying stakeholder’s group 4 1.2 Impact of poor service Quality on the organization and stakeholders: 5 1.3 Analyzing ways of meeting stakeholders: 6 TASK 2 7 2.1 Analyzing quality and quality standards with relation to services delivery: 7 2.2 Approaches to quality management
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