"Explain How Own Role Fits Within The Delivery Of The Service Provider" Essays and Research Papers

Explain How Own Role Fits Within The Delivery Of The Service Provider

Bv Explain the agreed ways of working with yur employer in relation to the followinf areas: 1. Data protection 2. Grievance 3. Conflict management 4. Anti-discriminatory practice 5. Health & Safety 6. Confidentiality 7. Whistleblowing Bvi Explain how your role contributes to the overall delivery of the service provider There are many things that I do that contribute to the overall delivery of the service provider, for example I provide...

Business models, English-language films, Service 424  Words | 3  Pages

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Explain How Own Role Fits Within the Delivery of the Service Provider

the learners own work. The evidence produced must be assessed by a centre assessor against the relevant Learning Outcomes and Assessment Criteria for the unit. Further information about this is contained in the Qualification Guidance Documents available to approved centres on the ABC Awards web site. All Assessor decisions should be quality assured through internal standardisation, and ABC Awards will request sample the assessment decisions and internal standardisation within a centre via...

Ageism, Disability, Disability Discrimination Act 1995 5520  Words | 20  Pages

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Explain How to Support Effective Communication Within Own Job Role

Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills...

Communication, Graphic communication, International Federation of Social Workers 2586  Words | 7  Pages

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Customer Service

Demonstrate understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations ...

CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

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Explain the Effective Communication Within Own Job Role

As a manager, I am responsible for service user needs assessments annually, I also conduct service user reviews with the care staff, service user family and multi disciplinary team. This provides me with the opportunity to establish service user’s individual ability, needs and most importantly preferences in relation to communication needs and develop a plan of action to provide for appropriate support that meets the service user communication needs and methods, in most cases, the professional...

Body language, Communication, Grammar 895  Words | 3  Pages

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explain how the principle of support are applied to ensure that service users are care for in this care home

Home is situated in London and caters to care needs of vulnerable people. The service users come from diverse ethnic and religious background and have varied physical and medical needs. (You may choose the category of service users you work with). Assuming you are a care worker working in this Care Home providing care services to the service users: 1.1 Explain how principles of support are applied to ensure that service users are cared for in this Care Home. 1.2 Outlines the procedures that are...

Care of residents, Evaluation, Formative assessment 1084  Words | 4  Pages

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Understand How to Handle Information in Social Care Settings

statutory responsibilities and rights of employees and employers within own area of work | [201.2] | Understand agreed ways of working that protect own relationship with employer | [201.3] | Understand how own role fits within the wider context of the sector | [201.4] | Understand career pathways available within own and related sectors | [201.5] | Understand how issues of public concern may affect the image and delivery of services in the sector | For more information about this Unit Please...

Appeal, Career Pathways, Disability Discrimination Act 1995 990  Words | 4  Pages

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With reference to your own ( or other identified) HR role, outline how an HR Practitioner should ensure the services they provide are timely and effective. You should enclude:

 With reference to your own ( or other identified) HR role, outline how an HR Practitioner should ensure the services they provide are timely and effective. You should enclude: INTRO With reference to the HR Practitioners role within my company i will show how we meet the customers needs in a timely and effective manner. Prensently i work for Leicestershire Police and my role as a HR Clerk mainly entails the recruitment side of things. Which also entails job fairs, seminars and marketing fairs...

Communication, Customer, Employment 774  Words | 3  Pages

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Logistic Service Provider

this need, competent logistic service providers like DHL that coordinate and control supply chains through a global business. DHL here act as a facilitator that controls thousands of trucks and aircraft, complex information tracking systems and global networks of offices and warehouses. Here, when we discussing about running a businesses, there is always rival that competing in the market. Same goes to DHL. UPS, FedEx, and TNT are his rival in logistic service provider where all of them try to give...

Inventory, Logistics, Management 2113  Words | 7  Pages

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Service Delivery

NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Learner: | | MKT5000-8 | Elisa Fredericks | | | Service Marketing | #5 Service Delivery | | | <Add Learner comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- <Faculty comments here> ------------------------------------------------- ...

Business, Customer, Customer service 1665  Words | 6  Pages

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HSC 025 The Role Of The Care Worker

Unit HSC 025 The role of the social care worker  Criteria Ref Outcome 1 Understand working relationships in health and social care. 1 The learner can: Explain how a working relationship is different from a personal relationship. Working Relationship: is a relationship that you have with colleagues, management, and others within your organisation. It is formed within the confines of your working role and must be kept to a professional manner. It is formed within working policies and procedures...

Customer, Decision making, Interpersonal relationship 529  Words | 2  Pages

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Positioning Strategies for Service Providers

Positioning Strategies for Service Providers by Kai F. Mahnert The following article is concerned with the importance of positioning strategies to a service provider and the associated steps in selecting and supporting such a strategy through the effective management of marketing resources and the development of a competitive advantage through superior quality management. The article is structured into two major sections dealing with a) the selection and b) the support of a firm's positional strategy...

Economics, Marketing, Marketing mix 1536  Words | 7  Pages

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Level 2 Award In Employment Responsibility And Rights In Health

employers within own area of work 1.1 List the aspects of employment covered by law: The law in UK covers the following aspects: Minimum wage, Hours worked, Discrimination, Health and safety, Holiday entitlements, Redundancy and dismissal, Training, Disciplinary procedures, Union rights and consultation, among many others. Labour law covers the deal between employee and employer, Health and safety cover the work conditions, and minimum wage and other law set basic compensation levels. Within our area...

Data Protection Act 1998, Employment, Law 422  Words | 10  Pages

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Managing Quality in Partnership Working with Service Users

1 Understand differing perspectives of quality and partnership working in relation to health and social care services Partnership: empowerment; independence; autonomy; power; informed choice; staff and organisation groups eg statutory, voluntary, private, independent, charitable; service users Quality: audit; quality control; role of agencies eg Care Quality Commission, NICE; role of staff and users; quality perspectives eg Servqual-Zeithaml, Parasuraman and Berry; technical quality; functional...

Differentiated services, Integrated services, Management 1215  Words | 6  Pages

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Explain the boundaries between the teaching role and other lifelong learning professional roles.

Explain the boundaries between the teaching role and other lifelong learning professional roles. Summarise your own responsibilities in relation to other lifelong learning professionals Within the 2003 workload agreement (Woodward and Peart, 2013) its explains the levels of work a teacher could reasonably expect but also defines the roles which would provide a framework of support to the teachers role. Though this applies to secondary education the principles can inform teacher roles in the lifelong...

Adult education, Assessment, Education 1027  Words | 3  Pages

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Fedex – the Leading Supply Chain Management Solutions Provider

FedEx – The Leading Supply Chain Management Solutions Provider Background Fedex is the leading provider of supply chain management services to corporate customers. Fedex started in 1971, to facilitate overnight delivery of document through airfreight system directly to the customers at affordable costs. Fedex over a period of years differentiated itself by having state of the art infrastructures with technologically advanced automation that will ship the goods from supplier to the end customer...

Customer, Inventory, Logistics 1775  Words | 7  Pages

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Own role and responsiblities

Certificate in Education and Training Level 4 Assignment 1 Understanding roles, responsibilities and relationships in education and training Own role and responsibilities 1.1 My role and responsibilities as a QCF assessor/ trainer for the Apprenticeship in Health Level 2 and 3 is to increase, or make communication easier among all learners, and encourage learners to discuss the topic chosen, assess various learning styles within the group and identify various teaching methods. Make sure that all learners...

Education, Educational psychology, Evaluation 814  Words | 3  Pages

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Services Marketing Comprehensive Exam 2011

Services Marketing (OAM 105) Hint for your Comprehensive Exam Viva Q.1 a) Review each of the different ways in which services can be classified. How would explain the usefulness of each frameworks to managers? Services Classification: a) People processing (Example : eye care, beauty saloon, dentist, spa, tourism, transportation) b) Possession processing,(post office /currier, laundry, ATM, home delivery of different services ) c) Mental stimulus processing (education , news...

Cognition, Customer service, Mind 801  Words | 4  Pages

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Unit 1 Be able to address the range of communication requirements in own role

communication requirements in own role 1.1 Review the range of groups and individuals whose communication needs must be addressed in own role. Within my service there are a number of different forms of communication that I need to address and manage. This could be that English is not someone first language, someone can speak English but cannot read it or the other way around. All these matters need to be taken into consideration when a message is being communicated within the service as if the message cannot...

Communication, Graphic communication, Message 945  Words | 2  Pages

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Customer Contributions and Roles in Service Delivery

Customer contributions and roles in service delivery Mary Jo Bitner Arizona State University, Tempe, Arizona, USA Customer contributions and roles 193 Received June 1996 Revised January 1997 William T. Faranda University of Virginia, Charlottesville, Virginia, USA Amy R. Hubbert University of Nebraska-Omaha, Omaha, USA Valarie A. Zeithaml University of North Carolina, North Carolina, USA Introduction Service experiences are the outcomes of interactions between organizations, related...

Business models, Customer service, Empirical 5640  Words | 18  Pages

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Err Task B Your Work Role

Task B- Your work role Describe the information which needs to be shown on your pay slips/statement. Personal information eg. Name and date of birth Total pay – your full pay before any tax or National Insurance has been taken off Any deductions which change from payday to payday eg. tax and National Insurance, and what the deductions are for. The total amount of pay that you will come out with after deductions National Insurance number Tax code The tax period Pay rate A breakdown of...

Best practice, Management, National Insurance 862  Words | 3  Pages

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Level 2 Award In Employment Responsibility And Rights In Health

Social Care or Children and Young people’s settings (QCF) Unit 1 Mandatory (R/602/2954) Credit Value (3) Delegate Name: ………………………………………………………………………….. Outcome 1: Know the statutory responsibilities and rights of employees and employers within own area of work 1.1 List the aspects of employment covered by law: Anti-Discrimination For example, Gender, race, disability, religion, age. Sickness Absence and sick pay Working hours and holidays Criminal records of bureau (CRB Checks) Health...

Employment, Minimum wage, Responsibility 550  Words | 10  Pages

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Assignment 1: Courier service Whether it is a business consignment or personal items that need to be sent quickly, the first thing that comes to our mind is Courier Service. Courier service plays a big role in daily routine in current lifestyle. Information flow from the Order to Delivery An order forms the basis for the information flow in a logistics system. It has three principal functions - it creates a flow of information that precedes the goods, accompanies them and...

Cargo, Courier, Customer 778  Words | 3  Pages

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Service Culture

LITERATURE REVIEW Service culture helps to define how the organisation learns and evolves from employees as well as customer knowledge, as delivering quality service is considered an essential strategy for success and survival in today’s competitive environment. “A Service Culture indicates that, for everyone in the provider organisation, customer satisfaction is the top priority and that service provider activities demonstrably contribute to the business objectives of the Customer.” (www.itilpeople...

Customer service, Human resource management, Human resources 1181  Words | 4  Pages

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Kiki's Delivery Service

the works “The Odyssey of Homer” and “Kiki’s Delivery Service”, by Homer and Hayao Miyazaki , both Telemachos and Kiki go through a journey where they must transform from adolescents to adults, in a coming of age type of story. These two characters are portrayed by their creators as brave and determined individuals, which helps them along their path. As we go along with both of these characters from “The Odyssey of Homer” and “Kiki’s Delivery Service” we see that although their paths are very difficult...

Hayao Miyazaki, Iliad, Kiki's Delivery Service 1311  Words | 4  Pages

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task b your work role

 Task B your work role Bi Describe the terms and conditions of your employment as set out in your contract of employment or employment agreement. Health and safety It is your duty and responsibility to familiarise yourself with, and to comply with the company’s or any third party’s health and safety policies and procedures. Rate of pay Your rate of pay is £7.50 week days and £8.50 weekends per hour; the company will review your pay annually and advise you in writing of any pay change...

Employment, Employment contract, National Occupational Standards 990  Words | 4  Pages

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Delivery of Human Service Program

Delivery of Human Services Program Jakiya Burse BSHS 471 Deborah Machold October 28, 2012 Delivery of Human Services Program Many people rely on human service programs. This paper will discuss the delivery of human service program for men, women, and teenagers. There are various men, women, and teenagers that need help with reproductive health care education. Planned Parenthood provides sex education to men, women...

Birth control, Health, Health care 600  Words | 3  Pages

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Employment and Assessment Criteria

responsibilities and rights of employees and employers within own area of work Assessment Criteria 1. List the aspects of employment covered by law 2. List the main features of current employment legislation 3. Outline why legislation relating to employment exists 4. Identify sources and types of information and advice available in relation to employment responsibilities and rights 201.2 Understand agreed ways of working that protect own relationship with employer Assessment Criteria ...

Career Pathways, Employment, Recruitment 324  Words | 2  Pages

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Unit 1: Understanding Good Customer Service

Unit 1: Understanding Good Customer Service Internal Customers- Colleagues and people who work in the same company External Customers- People outside the company and new customers Customer expectation- This is when they ask for something and they expect a certain level of service Customer satisfaction- This is when customers feel like you’ve given them a good service Main characteristics of typical customers- Typical customers purchase goods/services, make queries and ask for advice. ...

Customer, Customer service, Data Protection Act 1998 497  Words | 3  Pages

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Roles and Responsibilities of a Teacher

Assessment Question 1 – Roles and Responsibilities as a Teacher As in every profession, roles, responsibilities and boundaries are set in order to define the line indicating the acceptable limits. Many people think the role of a teacher is just to teach students new skills; however the role goes much further than this, it can include assessor, verifier, advisor, record keeper, course designer, working with employers and personal tutor.  Within this position there are naturally a huge number...

Assessment, Education, History of education 1545  Words | 5  Pages

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Human Services Trends

Human Services Trends In An Introduction to Human Services, managed care is said to be “A set of tools or methods designed to manage resources and deliver human services, especially in the areas of health care and mental health.” (Woodside 2011) Before managed care, help for clients was provided on a fee-for-service basis, the cost of which was paid for by the client, the client’s insurance provider, or a client-care-providing organization or agency. Managed care is defined by Barron’s (2006)...

Gerontology, Health, Health care 710  Words | 3  Pages

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Support Clients to Make Use of the Advice and Guidance Service

AG2 Support Clients to make use of the advice and guidance service When conducting an IAG interview it is vital as an advisor that I am able to clarify the client’s requirements and circumstances in order to agree with them the best course of action to help them achieve their goals or to be able to signpost them to other external organisations and charities. Most clients I give advice and guidance to are jobseekers aged between 18 and 60 or those who are at risk of redundancy. All of my clients...

Department for Work and Pensions, Employability, Employment 896  Words | 3  Pages

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Customer service Chapter 1 and 2

Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms, small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith, general stores, barbershop, and similar service oriented establishments owned and operated by people living in the town. For people living in more...

Customer, Customer service, Non-profit organization 1813  Words | 7  Pages

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Understand Employment Responsibilities

Understand employment responsibilities and rights in health, social care or children and young people’s settings.  1.1 Know the statutory responsibilities and rights of employees and employers within own area of work. List the aspects of employment covered by law. Minimum wage, Hours worked, Discrimination, Health and safety, Holiday entitlements, Redundancy and dismissal, Training, Disciplinary procedures, Union rights and consultation, among many others. Labour law covers the deal between employee...

At-will employment, Employment, Law 922  Words | 6  Pages

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Err: Trade Union and Job Role

ERR Employee Rights and Responsibilities in the logistics Industry ERR - Employee Rights and Responsibilities in the Logistics Industry 1. Know the employee rights and responsibilities in the logistics industry 1.1. Describe own work role in your organization. Fleet Administrator at Wincanton for Sainsbury’s Northampton– responsible for Fleet Office Administration duties reporting to Fleet Manager. 1.1.1. Maintenance and protection of the Wincanton’s Operator’s Licence * Maintenance...

At-will employment, Data Protection Act 1998, Employment 1034  Words | 10  Pages

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service delivery

determines the success of a health and social care organization, is its effectiveness of service delivery. The way they offer their services to their customers, the quality of those services, the expectations of the service quality in the minds of the people, etc are really important, when considering the effectiveness of service delivery. The service delivery and associated service operations play a very critical role in achieving customer satisfaction. Only satisfied customer will have loyalty to the...

Customer, Customer service, Management 3655  Words | 11  Pages

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Face –to-Face Encounters vs Technological Service Delivery

–to-Face Encounters Versus Technological Service Delivery; An Analysis _______________________________________ Introduction There are many benefits as well as possible drawbacks to service delivery that rely solely on technology. With today’s advances in technology almost any customer service option that is offered through a face-to-face service encounter, can also be offered through a technology based service encounter. The only aspect of customer service that isn’t available through technology...

Customer, Customer service, Internet service provider 2040  Words | 6  Pages

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Explain What Is Means to Have a Duty of Care in Own Work Role

Unit SHC 34 Principles for implementing duty of care in health, social care or children’s and young people’s settings 1.1 Explain what is means to have a duty of care in own work role | As a childminder I have a duty of care to keep all my minded children safe, healthy and comfortable while making sure their rights are guarded. I have a duty of care to keep children from harm whether physical or psychological. I carry out risk assessments in my home and when out and about to avoid potential...

Cause of action, Childhood, Complaint 1564  Words | 4  Pages

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Understand Own Role and Responsibilities in Lifelong Learning

and codes of practice relating to own role and responsibilities. To answer this question I thought it best to understand what a role is and what a responsibility is. A role: "the function assumed or part played by a person or thing in a particular situation" and a responsibility: "a thing which one is required to do as part of a job, role, or legal obligation" Oxford Dictionary. So from that I have find that a person's responsibilities fit into their job role. According to the Department of...

Education, Educational psychology, Learning 853  Words | 3  Pages

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Nursing Roles

Nursing Roles & Values Casey Smith, RN NVT2 ~ Task 2 Western Governor’s University May 2013 First Interview Western Governors University Nursing Program Interview Form Candidate name: Jaclyn Dunn, RN Candidate ID number: Name and title of the interviewee: Kim Goff, RN MSN Describe the specialty area of the interviewee: Hospice Clinical Director The interviewee belongs to the following category: Educator Administrator Clinical Specialist Staff Nurse Nurse Researcher ...

Florence Nightingale, Health care, Health care provider 2236  Words | 7  Pages

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Explain How Each Sector of Industry Is Linked Together Within a Supply Chain?

Explain how each sector of industry is linked together within a supply chain? In today's world, supply chain management (SCM) is a key strategic factor for increasing organizational effectiveness and for better realization of organizational goals such as enhanced competitiveness, better customer care and increased profitability. Today, most of the enterprises of a supply chain operate independently. For example, marketing, distribution, production planning, manufacturing, and the purchasing organizations...

Demand chain management, IKEA Catalogue, Logistics 835  Words | 3  Pages

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Perspectives on the role of the family within society

PERSPECTIVES ON THE ROLE OF THE FAMILY WITHIN SOCIETY Functionalist views: • Interested in how the various institutions and groups within society function together • The family maintains the social system by producing the next generation of citizens, workers and parents • G.P. Murdock: o Four main functions 1. Production of new generations 2. Regulation of sexual activity 3. Provision of economic support and the necessities of life through the division of labour 4. Socialisation of...

Feminism, Feminist theory, Gender 913  Words | 4  Pages

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Client Needs and Services Paper

 Client Needs and Services Paper Jenna Hall BSHS/305 June 8, 2014 Instructor: Lonnie McCullough, LCSW Introduction I have been asked to explain how human service delivery settings are influenced by evolving client needs and how client services are changing due to trends in technology. In earlier days institutions were located in rural and remote places so that society members did not have to be reminded that people had disabilities. (Woodside, 2011). In the past, a lot...

Health care, Instant messaging, Managed care 1349  Words | 7  Pages

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how procurement can be used as a development tool in enhancing service delivery.

 Joel Kiggwe (MPA) Uganda Management Institute,2013 Discuss how procurement can be used as a development tool in enhancing service delivery. According to (Basheka, 2009) good governance involves a public sector that is responsive to citizenry and reasonably efficient in delivery of public services and he adds that a well-functioning public sector also involves transparency and predictability of its decision-making processes and oversight mechanisms to guard against arbitrariness and to ensure...

Expediting, Goods, Government 1204  Words | 5  Pages

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Fee for Service Care Versus Managed Care

care services. That if we demand this change, there is no way we are realistically considering the cost of health care. I understand that everyone wants to receive the best therapy without paying a large amount of money. When you think about this idea, this plan would take time to execute. One of the cons of living in a country like the United States is that we citizens expect to have things right when we want them. I totally agree that we deserve the best services at the lowest prices. But how should...

Ethics, Health care, Health care in the United States 2280  Words | 6  Pages

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Role of Stakeholder

Role of Stakeholder Paper Carolyn McDevitt MGT/420 - Managing Quality in the Supply May 2, 2013 Felicia Hopson Role of Stakeholder Paper In this paper I will be discussing the role of stakeholders and how implementing a quality management. I will state how these stakeholders and their specific roles will implement a quality management. After reading this chapter, I have a vast understanding of how important the stakeholders are to organizations today. It discuss in vast the important...

Human resource management, Human resources, Logistics 689  Words | 3  Pages

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Role of Policy in Regulating Health Systems in Developing Countries

people, and actors whose primary intent is to promote, restore and maintain health. These include efforts of influencing determinants of health as well as more directly improving health services. The health system goes far beyond the confines of public health facilities. A good health system comprises of good health services, a well performing health work force, a well functioning health information system, equitable access to medical products vaccines and technologies, a good health financing system and...

Government, Health, Health care 1326  Words | 4  Pages

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Employment and Therapist Assistant Apprentice

Know the statutory responsibilities and rights of employees and employers within in own area of work. List the aspects of employment covered law. The law in UK covers the following aspects: Minimum Wage. Health and Safety. Union Rights. Redundancy and dismissal. Disciplinary procedures. Labour laws that relate to the points listed above cover the responsibilities between employee and employer. Health and Safety laws relate to working conditions, minimum wage relates to basic salary and...

Employment, Law, Minimum wage 911  Words | 5  Pages

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Diploma Level 3

ERR1 unit Explain each criteria, please 1.1 List the aspects of employment covered by law * Minimum wage * Hours worked * Discrimination * Health and safety * Holiday entitlements * Redundancy and dismissal * Training * Disciplinary procedures * Union rights and consultation, etc. 1.2 List the main features of current employment legislation *Equalities * Employment rights * Discrimination law * Health and safety legislation 1.3 Outline why legislation relating to employment...

Discrimination, Employment, Minimum wage 634  Words | 4  Pages

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Explain the Importance of Socialisation as a Process Within Society.

Explain the importance of socialisation as a process within society. In this essay, i will examine the importance of socialisation as a process with in society. Socialisation is the process a human being will go through to make them who they are. They will learn about different types of cultures, norms and fashions, all of these they will take on throughout their life. Nature vs nurture has a great role in this, and, personally, I believe that nurture makes the largest amount of impact. Socialisation...

Human, Morality, Peer group 1027  Words | 3  Pages

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Outline How You Could Review Quality in a Health or Social Care Agency. Discuss Reflectively the Criteria You Have Used, Identifying Dilemmas and Opportunities to Work Towards 'Best Practice'.

Outline how you could review quality in a health or social care agency. Discuss reflectively the criteria you have used, identifying dilemmas and opportunities to work towards 'best practice'. This essay will look at the ways in which quality can be reviewed in Health and Social care agencies. It will then go on to analyse these methods and look at the problems that these can present, and the opportunities to move towards 'best practice'. It will begin by defining what quality is and then...

Management, Quality, Quality assurance 2018  Words | 6  Pages

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Gaps in Service Delivery

UNIVERSITY OF ZIMBABWE NAME: SOKO TINASHE COURSE: SERVICES MARKETING ASSIGNMENT: "Gaps at any point in service delivery and design damage relationships with customers." Parasurama (1988), Ziethmal (1990). In cite of this statement what gaps can occur in service quality and how can service marketing reduce them? (25) Knowing what customers expect is the first and possibly the most critical step in delivering service quality (Kotler 2000). Ziethmal et al (1988) propounds that the...

Customer, Customer service, Human resource management 1506  Words | 5  Pages

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Roles Responsibilities as a Teacher

Review what your role, responsibilities and boundaries as a teacher would be in terms of the teaching/training cycle The Teaching/Training cycle is a model of assessment of needs, planning and review set out to guide teachers in their roles, responsibilities and boundaries. Initial assessment and the identification of individual learners needs is a crucial part of the learning journey. The initial assessment of individual needs helps to identify both learners’ skills against national standards...

Education, Educational psychology, Learning 1340  Words | 5  Pages

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Program Development And Service Delivery

Health Program Development and Service Delivery for Individuals with Intellectual and Developmental Disabilities A need exists in the Wilmington, North Carolina metropolitan area for licensed professional counselors willing to work with individuals of transition age (18-21) with intellectual and developmental disabilities (IDD) and their families. This paper deals with mental health program development and service delivery for this often-overlooked population. How client needs influence the design...

Anxiety, Behaviour therapy, Cognitive behavioral therapy 1572  Words | 8  Pages

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Analysis 5 gaps in service quality

Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers' perception of service quality (Gronroos, 1992). Now, the major new element in world market competition is quality. As so in hospitality industry, the service quality is one of the most important thing, to answer the question how to improve...

Business, Customer service, Expected value 1797  Words | 7  Pages

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The need for humans in the delivery of services in the evolving hospitality industry

SHEET 1 Assignment title: The need for humans in the delivery of services in the evolving hospitality industry Hand-out date: 9th April 2014 Hand-in date: 30th April 2014 Place: Moodle and Reception. Grade %: 50% Assignment overview: To write an academic and speech report, encouraging student creativity. Overall aim: The student is to consider how he/she would imagine the evolving role of humans in the service delivery process in the hospitality industry based on historical...

Futurology, Idea, Problem solving 1289  Words | 4  Pages

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Using the Gaps Model of Service Quality to Understand and Manage Service Quality

issues (both pro and con) with using the Gaps Model of Service Quality to understand and manage service quality? Servicers in the markets always face the challenge from the judgment of service quality by customers. Service quality, generally is taken satisfy customers into account, so that it is a critical factor from the perceptions of customer. It is the primary goal to providing a high quality service and customer satisfaction of the service industry currently (Huang, Huang & Chen 2003). According...

Business models, Customer service, Marketing 2345  Words | 7  Pages

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Roles Of A Manager Within Functional Areas Of Business

 Roles of a Manager within Functional Areas of Business Matthew E. Harlow MGT/521 February 16, 2015 Instructor: Kimberly Roberts Roles of a Manager within Functional Areas of Business "Business and Government are just the same except in all the important aspects."(Joseph L. Bower, 1970, p.70). This quote makes sense, because both require a management level that must be versatile and play distinct roles in different business situations or organizations. These functions are important to...

Administration, Business, Business school 1069  Words | 3  Pages

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Marketing Mix - Service 7 P's

CONTINUUM LEARNING PTE LTD 7Ps of Services Marketing Companies are competing strategically through service quality for greater differentiation in today's competitive marketplace. Successful companies focus on the services-dominant paradigm with investment in people, technology, human resources policies, and compensation linked to service performance of employees. This is important because contact employees’ attitudes and behaviours significantly influence the quality of service. They present the “face and...

Customer service, Marketing, Service 1535  Words | 6  Pages

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Professional Roles and Values

Professional Roles Running head: Professional Roles and Values 1 Professional Roles and Values Jennifer Kelso, RN Western Governor’s University Professional Roles 2 Professional Roles and Values The nurse supervisor has the responsibility of coaching all of her staff members in the importance of utilizing her team members to provide the most holistic care for patients. As a nurse supervisor it is important to recognize when a team member is struggling with this concept and to provide...

Delegate, Health, Health care 2493  Words | 7  Pages

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