| Learning outcome(s)
| Assessment criteria
| Explain how to support effective communication within own job role
| AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care as they help to: * Develop positive relationships with service users and their family and friends, so they can understand and meet their needs. * Develop positive relationships with work colleagues and other professionals. * Share information with people using the services, by providing and receiving information. * Report on the work I do with people. One to one communication: * One to one communication means one person communicating with another person with no other people joining in. I use this form of communication daily within my job role. Examples would be communication between me and a client. Communication between me and the District Nurse in relation to a client. Communication between me and the GP in relation to a client. Communication between me and my line manager to discuss cases and approval for services etc. Verbal communication:Verbal communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken work, and to listen carefully to other people. E.g. telephone call to GP, District Nurse, OT, service users, carers. Discussion at team meetings etc. Non-Verbal – refers to the messages we send out to express ideas and opinions without talking. This might be through opinions without talking. This might be through the use of body language, facial expressions, gestures, tone of voice, touch or contact, signs, symbols, pictures, objects and other visual aids. It is very important to recognize what a person’s body language is saying especially when as a Health & Social Care Worker you are dealing with someone who is in pain, worried or upset. You must also be able to understand the messages you send with your own body when working with other people. Facial Expression:We can often tell what someone is feeling by their eyes. Our eyes become wider when we are excited or happy, attracted to, or interested in someone. A smile shows we are happy and a frown shows we are annoyed.Signs, Symbols & Pictures:There are certain common signs or gestures that most people automatically recognise. For e.g. a wave of the hand can mean hello or goodbye and a thumbs up can mean that all is well. Pictures of all forms and objects also communicate messages. I use this type of communication when communicating with clients with a hearing impairment. Written Communication:This is central to my work when keeping records and in writing reports. Different types of communication need different styles of writing but all requires literacy skills. A more formal style of writing is needed when recording information about a client. I use written communication in emails, writing letters to clients, Gp’s, carers etc. I use written communication when recording information about the client, completing service application forms etc. Electronic Communication:Emails.Formal communication:Formal communication tends to start with a greeting such as ‘Good afternoon. How are you feeling today? It can be used to show respect for others. Formal conversation is often used when a professional person, speaks to someone using a service. It is clear, correct and avoids...
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