Services Marketing Name：Hang Hu Student number: 12350648 Date:26/03/2014 Introduction: As a Level 2 student studying Advertising and marketing‚ Service marketing plays an important role in my study. Service marketing is a sub field of marketing which covers the marketing of both goods and services (Wikipedia.com‚ 2014). It is considered to be a special kind of marketing‚
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Most anyone will agree that customer service is one of the most important parts of your company ’s overall strategy to conducting business. Without customers you really don ’t have a business. Every company either has or thinks it has good customer service. However‚ if certain steps are not taken to ensure this‚ the reality of their situation is often far worse than their current perceptions. Customer feedback is an excellent way to track and measure your level of service. You should not only benchmark
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If developed in a sustainable manner‚ indeed it can be a powerful economic growth engine for the country. Travel Agency is one of the popular businesses in the tourism industry. A travel agency is a private retailer or public service that provides tourism related services to the public on behalf of suppliers such as airlines‚ car rentals‚ cruise lines‚ hotels‚ railways‚ and package tours. In addition to dealing with ordinary tourists most travel agencies have a separate department devoted to making
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Executive Summary The executive summary distills your entire report onto a single page. The executive summary contains a succinct synopsis of the problem definition‚ the design description and the evaluation. You should also outline in this section how you met each of EWB’s Four Aims (www.ewb.org.au/learningoutcomes). Team Reflection The team reflection page shows your opinion on the project‚ your findings and what the inspirations for you to finish the project were. This is an ideal opportunity
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Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Arthur Andersen‚ Advertising agency HBM Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Arthur Andersen is one of the worlds largest professional audit and financial service company. Advertising
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2012 Customer Relationship Mangement Chapter 3 The Marketing Marketing Environment N.Karami 1 Learning Objectives Understand environmental actors and forces Learn how demographic and economic factors affect marketing Identify trends in the firm’s natural and technological environments Explore key changes in political and cultural environments Realize how companies react to the marketing environment 2 1 N.Karami ‚Marketing 2012 September 29‚ 2012 Customer Relationship
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Running head: IMPROVING CUSTOMER SERVICE BAKER COLLEGE CENTER FOR GRADUATE STUDIES On-Line Masters of Business Administration Assignment for course: BUS 576 Training and Development Submitted to: April Flanagan Submitted by: Chieoma Shabazz Location of Course: On-Line Date of Course Meeting: December 11‚ 2006 Date of Submission: December 11‚ 2006 Title of Assignment: Improving Customer Service Certification of Authorship: I certify that I am the author of this paper and that any
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anywhere that Pepsi products are sold. PepsiCo manufactures a flavor concentrate that it ships to independent bottling facilities. The bottling facilities then mix the final product‚ bottle it in packaging supplied by an independent supplier‚ and distribute it to the various retailers. Gatorade is priced slightly lower than its main competition‚ POWERade. PepsiCo keeps very close control over the pricing of its products‚ ensuring that every channel member makes a profit. Product promotion for Gatorade
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Companies must have a specific type of structure to maintain organization‚ employment enhancement and satisfaction‚ and patient safety and satisfaction. Organizations must learn to change their management techniques and communication skills to meet their economic and political needs and to meet financial expectations. Organization of communication is essential for clear‚ smooth management of operations in any type of company‚ and there are many types of organizational theories to work with and change to
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Organizational Structure MGT 230 June 18‚ 2012 Organizational Structure According to businessdictionary.com the definition of organizational structure is the framework in which aligns the line of authority‚ communications‚ and allocates the rights and duties of a company. They determine the roles‚ power‚ and responsibility; how they are delegated‚ controlled and coordinated. The structure also shows how the information flows between levels of management. Organizational Structure The organizational
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