Process Improvement Plan OPS 571 05/06/2013 Process Improvement Plan In week one‚ the goal was to find time to work out with a full-time job and school. By looking at the bottle necks in my flow chart‚ one was able to find time to work out so one can lose weight. Every week‚ one would set up a schedule and put time to work out in that schedule. Each week‚ one tried to make time more efficient so that one was able to work‚ go to school‚ have extract time for activates‚ and have time to work
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Process Improvement Plan Time is always moving forward making it difficult to execute daily processes slowly. Travelling is a daily process that takes much time and resources. Time spent on travelling can be known as waste time as the main goal is to transport from point A to point B without analyzing or performing actions on other tasks. Multitasking is not advisable meaning a high focus should be on the road and other road users plus it is illegal. The process if done as quickly
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customer service representative‚ advises the representative of the reason for the call (new problem or Incident ID #)‚ and transfers the caller. Proposed Solution: The role of the assistant who answers the call could easily be replaced by an automated system‚ which would allow the customer to press 1 for a new problem or 2 for a previously reported issue. If the customer pressed 2‚ they would be prompted to enter their Incident ID #. The caller would then be routed to a customer service representative
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Service Industry in Context Euro Disney Introduction This assignment aims to define service industries and classify the key elements of Euro Disney by discussing competitors‚ product and service offering‚ characteristics‚ drawbacks and recommendations. Part A Euro Disney is a branch of the Walt Disney group and opened in April 1992 to join the Disney trend and fellow Disney theme parks in America and Tokyo. Disney land opened in 1955 on an 80 acre site in the suburban town of Anaheim. Euro
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“The Goal: A process of ongoing Improvement” By Eliyah M. Goldratt and Jeff Cox The Goal‚ written by Eliyah Goldratt and Jeff Cox‚ is a 40-chapter book. It is a novel that tells that story of a businessman that is in charge of a plant. This book is more like a business textbook‚ but is very interesting and easy to understand because is written as a story. As an operation management student‚ I think this is a very educative book‚ because it gives you real life situation examples that could
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Contents BACKGROUND 2 Methods 3 Observations 3 Interviews 4 Data analysis 5 Results 5 Observational Results 5 Observed waiting time and service delivery time at different service stations 6 Socio-demographic characteristics of respondents 6 OPD clinics: patient experiences at the entrance gate‚reception and medical records 6 OPD clinics: consultation waiting time 7 OPD clinics: complaints and recommendations 7 Interviews with patients at the laboratory 8 Patient satisfaction
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The service industry forms a backbone of social and economic development of a region. It has emerged as the largest and fastest-growing sectors in the world economy‚ making higher contributions to the global output and employment. Its growth rate has been higher than that of agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy both in terms of employment potential and contribution to national income. It covers a wide range of activities‚ such as trading
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CHAPTER 11 SIX SIGMA AND PROCESS IMPROVEMENT TRUE/FALSE QUESTIONS 1. In Six Sigma‚ a problem is defined as a deviation between what should be happening and what actually is happening that is important enough to need correcting. Answer: T AACSB: Analytic Skills 2. Half the tolerance is equal to the distance from the target to the upper specification limit. Answer: T AACSB: Analytic Skills 3. A change in the quality level from 3-sigma to 4-sigma represents
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Process Improvement Methods and Proposal OPS/HC571 December 12‚ 2009 Process Improvement Methods and Proposal for Middletown Hospital The CEO of Middletown hospital has been receiving complaints of long wait times and poor service in the Emergency Department at certain hours of the day. To resolve this problem a Six Sigma Team has been authorized to find the root causes of the problems and give improvement recommendations. The purpose of process improvement proposal Improvement means an
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Process Improvement Plan University of Phoenix Dr. Anthony Matias March 24‚ 2011 Abstract The premise of this paper is to identify deficiencies in daily managerial processes by using systematic statistical process controls and make the necessary improvements. The paper will employ various examples and calculations along with supporting data to explain control limits and its importance to the statistical process control. The effects of seasonal factors and its relevance to a process
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