Exploring the hospitality industry CHAPTER 1 Characteristics of the hospitality industry - Hospitality businesses are open 365 days a year‚ 24 hours a day - Constant strive for outstanding guest satisfaction - leads to guest loyalty - leads to more profit - Services are mostly intangible - the product is for the guest’s use - not possession - only - Inseparability: - characteristic of services that makes them inseparable (1) from their means of production‚ and (2) from the customer’s experience of
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Assignment 1 Burger‚ J (10406400) VDS 355 B.Consumer Science Hospitality Management 05 March 2013 Assignment 1 by J Burger Assignment handed in partial fulfillment of the requirements for VDS 355 Hospitality Management Department of Consumer Science 05 March 2013 TABLE OF CONTENT 1. INTRODUCTION………………………………………………………………………..1 2. ADVERTISEMENT……………………………………………………………………...2 3.1. WHERE AND HOW I WILL ADVERTISE…………………………………….3 3. SOUTH AFRICAN LEGISLATION……………………………………………………4
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How is Globalization impacting the hospitality industry? 1: Educating workers around the world: Due to globalization‚ managers and employees of hospitality industry are able to learn about the different cultures‚ people‚ religions and other different prospects of life. Globalization also helps them to understand what importance of humanity is. Racism is still a part of some people but due to globalization it is getting hidden. 2: Multilingual services: Due to globalization more and more people
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Ethical Issue at Coca-Cola Ethics in Management – PHL/323 Derrek Choy 12/21/2009 Ethical Issue at Coca-Cola The Coca-Cola Bottling Company is a well-recognized brand and they have a chance to do extremely well in different aspects of business performance. However‚ this drink giant has experienced thoughtless ethical troubles with its affiliation amid their stakeholders. Although they engage in philanthropic contributions to learning and neighborhood programs‚ several stakeholders
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Factors‚ Issues and impacts of Hospitality and Tourism Industry of Maldives By Mauroof Zakir 2011 1. Introduction of hospitality and tourism industry of Maldives An island nation in the middle of Indian Ocean‚ consisting of 26 coral atolls dominated by over 90% of Sea and its situated in about 700 km south west of Sri-Lanka is so call Maldives. In total‚ these geographical atolls contain about 1‚190 islands of which only less than 200 are inhabited. In the Maldives‚ the tourism industry is identical
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Natural Environment 5 1. Sustainable Packaging and Minimizing Waste Issues 5 2. Water Usage Issues 6 II. Workplace Ethics 9 1. Workplace Ethics Definition 9 2. Findings of Concern Regarding Ethics at the Workplace 9 3. Unilever‚ PepsiCo and Nestlé In Light of Relevant Issues 10 III. Recommendations 12 1. Natural Environmental Issues 12 1.1 Packaging Issues 12 1.2 Water Issues 12 2. Workplace Ethics Issues 13 IV. Conclusion 14 V. References 15 1. Academic Journal
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Programme: Higher National Diploma (HND) in Hospitality Management Unit Title and Number: Finance in the Hospitality Industry (Unit 2) QCF Level: 4 Table of Contents INTRODUCTION: .................................................................................................................. 3 P 1.1 .................................................................................................................................................. 3 P 1.2 ....................
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To ensure the business is compliant the new owner will need to be aware of several legal and ethical considerations. Ethical issues include: Honesty- This is not limited to dealing with money and property. Colleagues and customers also expect honesty in their relationships. Confidentiality- It is against the Privacy Act and bad for business to reveal information about customers and colleagues unless they are informed. Employees also need to keep trade secrets so that their enterprise maintains a
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Ethical Issues Quality. Batching plants‚ ready mix trucks and other machineries should be certified and be inspected on a regular basis. Weight scales‚ volumetric measuring devices and admixture dispensers should be calibrated frequently. Trucks should be inspected on a regular basis for blade wear‚ build-up‚ accuracy of water measurement and functioning revolution counters. Batching plants should have a process for preventing contamination of cementitious materials. There must be a process for
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Current Ethical Issue in Business Paper Current Ethical Issue in Business Recently the scooter store founded in 1991 has had setbacks that led the company in laying-off 1800 employees. Later that week some 300 employees where brought back to continue working for the company. The scooter store serves some 700‚000 senior citizens and individuals with disabilities by providing their customers with mobility. The scooter store is the nation’s largest suppliers of power wheelchairs and scooters. Recently
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