tailored to the target customer. The major difference between the Ghanaian banking sector and the foreign banking sector is about customer consciousness and service concept. Overseas banking have a greater history in customer relationship management. As the banks in the West are under a relative competitive environment‚ they have accumulated substantial experience in the aspect of customer service. On the other hand‚ since the banking sector in Ghana has just opened to the market‚ some
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The Relationship Between Job Satisfaction and Employee Turnover Rate Introduction Adelphoi Village is a private‚ non- profit company that provide community based services to children and adolescents in the Pennsylvania‚ Delaware‚ Maryland and West Virginia area. Adelphoi Village provides programs and services that strive to guide each youth on a path that will provide meaning‚ purpose and value in his/her life. Founded in 1971‚ Adelphoi Village has expanded to serve over 800 youth in 60 different
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Reducing Employee Turnover in a Small Business Executive Summary The resolution of this case analysis is to pinpoint the essential problems that are causing the high turnover rate at Heritage Place. The statistics have shown that within the past year‚ at least seventeen employees have left Heritage Place in search of other jobs. The high turnover rate has become very costly for this small business and has therefore brought about a need for change. Many reasons have been given for
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The Cost of Turnover Putting a Price on the Learning Curve by Timothy R. Hinkin and J.BruceTracey Employee turnover does more than reduce service quality and damage employee moraleit hits a hotels pocketbook. E mployee turnover has long been a concern of the hospitality industry‚ and therefore of researchers who examine industry human-resources concerns. One stream of research that arose in the past 20 years was an effort to quantify the cost of employee turnover. Although most managers
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this intense demand for constant improvement to their advantage. There are some who find a way to make these incessant demands for change trigger the developmental needs of the company. This is especially true in the case of the hospitality industry. In this industry‚ the focus is more on the service rendered to the public; hence there is a distinct possibility for it to be indistinguishable and interchangeable. Though the external environment has been regarded by numerous organisational studies to be
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ABSTRACT The main idea of the following research is to identify importance of human resource management and the importance of the employee motivation. Also the research will discuss about the different reason of labour turnover in hospitality industry‚ consequence of high labour turnover and how to overcome the problem‚ reducing the labour turnover and retention of the employee. INTRODUCTION According Keiser (1998) Traveller look for an attractive destination (Tourism) where they require room and
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article is brought to you by www.bdresearch.org Banking Sector in Bangladesh: Its Contribution and Performance Sharif Rayhan Siddique* A F M Mafizul Islam** Abstract: The paper attempted to highlight the prospects and opportunities of banking sector in Bangladesh. Like other economic sector in the country‚ Banking is one of major sectors which contribute to the national economy. The study tried to furnish the overview of the performances of banking sector and also find out the comparison among
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An alternative approach: The unfolding model of voluntary employee turnover Lee‚ Thomas W; Mitchell‚ Terence R Academy of Management. The Academy of Management Review; Jan 1994; 19‚ 1; ABI/INFORM Global pg. 51 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Reproduced with permission of the copyright owner. Further reproduction prohibited without permission. Reproduced with permission of the copyright owner. Further reproduction prohibited
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Challenges to the Indian bank – Merger & Acquisition Abstract The new business environment mainly driven by globalization and liberalization has provided tremendous opportunity for the Indian banking industry to grow. The buoyant economy‚ deregulation and increasing consumer demand has led the banking industry growth in the recent past. But on the other hand it has also resulted in more competition and reduced margin that is forcing the Indian banks to look at consolidation as the means of increasing
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The Antecedents & Consequences of Employee Engagement in the IT Industry INTRODUCTION Employee engagement at work was conceptualized by Kahn (1990) as the “harnessing of organizational members’ selves to their work roles.” In engagement‚ people employ and express themselves physically‚ cognitively‚ and emotionally during their role performances. Employee engagement‚ thus‚ denotes the level of commitment and involvement that an employee harbors towards her or his organization and its values and
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