The Relationship Between Job Satisfaction and Employee Turnover Rate

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The Relationship Between Job Satisfaction and Employee Turnover Rate

Introduction
Adelphoi Village is a private, non- profit company that provide community based services to children and adolescents in the Pennsylvania, Delaware, Maryland and West Virginia area. Adelphoi Village provides programs and services that strive to guide each youth on a path that will provide meaning, purpose and value in his/her life. Founded in 1971, Adelphoi Village has expanded to serve over 800 youth in 60 different counties. Adelphoi Village conduct several different services which includes, group homes, foster/adoptive services, charter school, multisystemic therapy, education services, diagnostic, in-home services, specialized independent living, secure care, mental health programs and other services that overlap to form a complete continuum of care for children, youth, and families. One of the departments under Adelphoi Village’s umbrella is its Multisystemic Therapy (MST) program. The MST program provides intensive in- home family therapy to youth who are involved with Department of Juvenile Justice or Child Protective Services. The MST therapist strive to empower the parents with the skills and resources needed to become independent in addressing the difficulties that arise in raising adolescents, and to assist the youth in developing life-long coping skills. In the MST program families receive in home therapy 2 to 3 times a week for two hours each session. The therapist carries a caseload of 4 to 6 families and is on call for the families 24/7. I have been working for Adelphoi Village’s MST York program as a MST therapist since July 2012.The Adelphoi Village MST York team consists of one supervisor and four therapists. The MST York team covers the entire York County, PA area. In order for the company to be at the maximum number for productivity the MST program needs to be fully staffed. Adelphoi Villages MST York program therapist does not only perform the demanding duties of MST, but also performs several other demanding duties making the job very intensive and unbearable. Due to the intensiveness of the job this program has had and continues to have a very high turnover rate which could be due to the employees being over worked and underpaid. Employees are dissatisfied with their job which causes them to leave and search for other employment. Before I started with this company the MST York team was down one therapist for about a year. Before then the team was down two therapists for about two and a half years. Currently we are looking to hire two new therapists to start working with the team. There have been 10 interviews set up; however, only 3 people have decided to interview with the company. Others have stated that they changed their mind about working for the company because the job is too demanding and lacks the pay that they are looking to obtain.

Problem Statement
Adelphoi Village’s MST program experiences a high turnover rate each year. For the MST York team it is very hard to keep the team at full capacity due to the dissatisfaction of their employees. Employees’ needs are not being met and they are being overworked with lack of appreciation, low pay, and low incentives. This paper will examine the relationship between job satisfaction and employee turnover. This paper will identify the causes of employee turnover and how it relates to job satisfaction. This paper will also identify examples on how the company could increase job satisfaction for their employees, thus decreasing employee turnover.

Literature Review
Wang, Wang, and Yang (2012) conducted a research study comparing public and private employees’ job satisfaction and turnover in Taiwan. The population consisted of 500 employees in the public sector and 500 employees in the private sector. Questionnaires were used to collect data from employees of various private enterprises and public organizations. The results showed that the job satisfaction...
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