apply knowledge and skills. EI = E-Motion+ Intelligence; WHAT IS EI...??? Originally coined by two US psychologists‚ Peter Salovey and John Mayer‚ emotional Intelligence refers to a learned ability to perceive‚ understand and express our feelings accurately and to control our emotions so that they Work for us‚ not against us. WHY EMOTIONAL INTELLIGENCE NOW? *Changing nature of work: flatter structures‚ fewer tiers of management‚ greater responsibility. * Increasing complexity: impact of
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RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight attendants and bill collectors. Since then various researchers have subsequently expanded the topic to various different types of workers including teachers (Blackmore
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MTD Training Emotional Intelligence Download free eBooks at bookboon.com 2 Emotional Intelligence © 2010 MTD Training & Ventus Publishing ApS ISBN 978-87-7681-600-1 Download free eBooks at bookboon.com 3 Contents Emotional Intelligence Contents Preface 7 1. 1.1 1.2 1.3 1.4 Overview of Emotional Intelligence Introduction Theories of Multiple Intelligences The Importance of Emotions Emotions and the Brain 9 9 10 11 13 2.
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What Is Emotional Intelligence? Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include 3 skills: 1. Emotional awareness‚ including the ability to identify your own emotions and those of others; 2. The ability to harness emotions and apply them to tasks like thinking and problems solving; 3. The ability to manage emotions‚ including the ability to regulate your own emotions‚ and the ability to cheer up or
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new market or even to maintain existing markets or client.Only this goods or service that has emotional aspect can influence consumers’ ultimate choice and the price they will pay. Just like Klein(2002)said the product that will flourish in the future will be the ones presented not as ‘commodities’ but as concepts;the brand as experience‚as lifestyle. One of the most important techniques to create emotional aspect is to create brand value through media. As the development of the new media the influence
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AN EXPLORATION OF THE DIMENSIONS OF EMOTIONAL BRANDING ADOPTED BY ORGANIZATIONS TO IMPROVE‚ BRAND ASSOCIATION‚ BRAND UNIQUENESS & BRAND EXPERIENCE Submitted by Mobin Tahir Supervised by ANGELA DALRYMPLE On 28 January‚ 2010 Student I.D.: A4019165 M.Sc. Marketing Intake-2 DECLARATION I‚ Mubeen Tahir declare that no part of this dissertation has been taken from existing published or unpublished material without due
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people retain horrible memories of high school‚ in large part due to the bullying they experienced. Teenage bullying is a very real problem in schools. And it isn’t always physical. There are many different types of bullying‚ including verbal and emotional bullying. These types of bullying‚ though more subtle than physical bullying‚ can still have a large impact on a student. Additionally‚ with the Internet now becoming a huge part of many teens’ lives‚ it is no surprise that cyber bullying is seeing
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book Emotional Intelligence in 1995‚ the business world got an answer to a question that had been plaguing it for decades: “Why did some people of a high IQ struggle at managing teams while other leaders of lower IQ excel at it”? Goleman asserted that the traditional measurement of IQ (intelligence quotient) was not enough to determine a good leader. Schools and universities concentrated on developing the cognitive and analytical part of the brain‚ while the teaching of how the emotional side
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11/23/2012 Writing Design | Aaron Jeffries | K0059524 | How emotional design has changed in the automotive industry? | Contents Introduction 3 Emotional Design 3 Model T 3 Timeline Design – 1911 - 1960 4 E-Type Jaguar 5 1960’s Cadillac 60 Special 6 Timeline Design – 1960 - 2000 6 The Experience 7 Timeline Design – 2000 - Current Date 7 Global Warming 9 Hybrid Cars 9 Future Design - Concepts 10 Conclusion 11 References 12 Introduction If you looked at the world
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KÜBRA ESEN SOCIOLOGY/110102011 EMOTIONAL LABOUR SUMMARY OF THE ARTICLE In the article‚ which I choose to study and examine‚ writer Arlie Hochschild describes a term which she calls ‘emotional labour’. There used to be two kinds of labour‚ which were ‘physical’ and ‘mental’ but with the explanations of Arlie Hochschild‚ emotional labour is now one of them. What is emotional labour? Arlie Hochschild created the term ’emotional labour’ in 1983‚ which she described it as “management of feeling to create
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