The scheme manager who had supported me through this process was impressed with how I handled the case much to the dissatisfaction of the link worker who felt she should have been the one to make that call. The manager reassured me that I did the right thing and that if ever faced with a similar situation in future I should go ahead and take the same actions I had taken to remedy the situation. Decision Judgement The ability to make a well-informed decision often requires a considerable level of
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Case 1: HubSpot: Inbound Marketing and Web 2.0 1. Customer lifetime value = lifetime (in months) * monthly payments (Exhibit 7) – acquisition cost (pp. 8) Customer life time = 1/churn rate (Table A) Marketer Marys: CLV = (1/ 3.2%) * 500 – 5‚000 = 10‚625 Owner Ollies: CLV = (1/ 4.3%) * 250 – 1‚000 = 4‚813.95 B2B: CLV = (1/ 3.3%) * 375 – 3‚000 = 8‚363.64 B2C: CLV = (1/ 6.0%) * 375 – 3‚000 = 3‚250 2. HubSpot is not finding and serving the right set of customers. Even if at first it was very important
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Survey Types Explanation: Zeltiq Consultation Goal: Capture information on how customers learned about Zeltiq Coolsculpting‚ motivations and preferred area for body contouring‚ interactions with office staff‚ interactions with counselor/physician‚ whether they plan to move forward with a Zeltiq treatment plan‚ decision drivers‚ comments on experience. Question Count: 13 to 15 + Demographics Questions Timing: Sent immediately after attended consultation record Zeltiq Post Service Goal: Capture
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Case Questions: 1. What is Starbucks’ strategy? Is there good fit among its capabilities? Starbucks has established itself as a seller of specialty coffee through its stores and has targeted office goers and certain families‚ who visit Starbucks to either relax‚ read‚ chat‚ or socialize. To achieve its long term goal of becoming the most recognized and most respected brand of coffee in the world‚ it has recently expanded its operations to include bottled coffee and is also looking at presence
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Individual Assignment NAME: ID#: Course Name: Course Code: Instructor’s Name: Dr. Due Date: Sunday - 11th March‚ 2013 Assignment Topic: Chicken of the Sea Inc. Case Study 1. Discuss the consumer decision making process for a product such as canned/packaged tuna and the response hierarchy model this is most likely to be applicable in the purchase of this product. The reason that has caused the shifting or rather the movement from advertising media‚ has caused decision making process to
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1. The major factors that contributed to EuroDisney’s poor performance was the lack of market research and cultural awareness. EuroDisney was built just like American Disney parks‚ without giving though to cultural differences. American characters were used‚ instead of French cartoon characters. Disney banned alcohol in a culture that enjoys drinking wine. Everyone showed up for breakfast in the mornings‚ when Disney had cut down their serving because they were erroneously informed that Europeans
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a) The characteristics that showed up most frequently were:One nose‚ pink coloured nose‚ 2 antennas‚ 6 legs‚ 2 eyes and 2 green humps were the most common characteristics. b) The Characteristics that showed up very seldom were:3 eyes‚ 2 body segments‚ blue legs‚ 1 antenna‚ a straight tail and 1 green hump. c) The following traits were found to be homozygous dominant:EE ( Eye number - 2 eyes)CC (Curly Tail)VV (Red eyes)d) The following traits were found to be heterozygous:Aa (Antenna number: 2 antennas)Mm
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Situation A: The Family Medical Leave Act (FMLA) ensures that full time employees are able to preserve their jobs in the event that they must take extended amounts of time off for medical or family care. In reviewing the details in Situation A‚ it appears that the employer did not violate the Family Medical Leave Act. In order to qualify for protection under FMLA‚ the employee must meet specific criteria. First‚ the employee must a full time employee that has worked for the employer a minimum of
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Trembley was a Swiss naturalist who first studied the fresh water hydra. When Trembley first observed hydra he thought that they were plants because of their green colour‚ appearance and immobility. Trembley then observed the body contractions and relaxations and the movement of the tentacles and so called them very sensitive plants. When the surrounding water is disturbed hydra shows contractions and relaxations of the body. This made Trembley perform an experiment in which he cut the polyps and
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How would you assess the challenge of repositioning the Samsung brand? Samsung‚ in wanting to reposition itself as a high value added preferred products provider from a value‚ or cheap OEM products provider‚ faced many challenges. A big challenge for Samsung was that the Samsung brand was at different stages of development in different country markets – so while in some markets the Samsung brand had high brand recognition and loyalty‚ in some the brand had low awareness. This caused management
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