determine corporate practices and methods that will maximize the lifetime value of each individual customer to the firm Definition from Perils Article: CRM aligns business processes with customer strategies to build customer loyalty and increase profits over time. *Definition of Strategic CRM (ch. 3) -- business strategy and company-level philosophy where the knowledge about customers and their preferences have implications for the entire organization *Frameworks for CRM – Winer -Seven Steps
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GOOGLE: Google’s mission is to organize the world‘s information and make it universally accessible and useful. Beginning in 1996‚ Stanford University graduate students Larry Page and Sergey Brin built a search engine called “BackRub” that used links to determine the importance of individual web pages. By 1998 they had formalized their work‚ creating the company you know today as Google. Our philosophy Ten things we know to be true “The perfect search engine‚” says co–founder Larry Page‚
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Business level strategy of Maruti-suzuki nd its competitor Primary Activities • Plants at Manesar & Gurgaon; 7600 employees • Partnership approach with all stakeholders FIRM • Annual General MeetingsINFRASTRUCTURE • IR Cell • Production Management System aimed at achieving manufacturing supremacy through Japanese principles of 5S‚ 3G & 3K • Major component of variable pay ensures alignment of employees with organization HUMAN • Innovation forms a core value & is highly
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A company’s business model is management’s model of how the strategies they pursue will allow the company to gain a competitive advantage and achieve superior profitability. Business strategies are the actions management take to execute a business model. At the heart of any business level strategy is the objective of developing a firm-specific business model that will allow a company to gain a competitive advantage over its rivals in a market or industry. (Hill and Jones 2004 ). Ryanair’s cost-leadership
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Disney Business Plan MGT/449 Quality Management and Productivity Overview After close examination of current cost‚ long wait in lines‚ safety for guest and employees‚ guest relations‚ and employee recruitment and retention the factors which influenced the level of planning needed to accomplish this growth within Disney will not only reveal Disney’s effective business practices and tactics but will also highlight the strengths and weaknesses of this monolithic organization. Disney’s outlook on planning
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QUESTIONS FOR DISNEY CASE 1. What is Walt Disney Company’s corporate generic strategy? Explain the reason for your answer. Broad Differentiation because its products are in media networks‚ parks and resorts‚ studio entertainment‚ consumer products‚ and interactive media. Thus‚ it attracts a wide base of consumers through differentiating its products by superior dedication to creating high quality content‚ technological innovations in entertainment and international expansion. 2. What is
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Diversification strategy is used to increase the firm’s value by improving its overall performance. Value here is created here either through related diversification ( my report) or through unrelated diversification ( which will be discussed further) when the strategy allows a company’s business to increase revenues or reduce cost while implementing their business –level strategies In some case‚ using diversification strategy may have nothing to do with increasing the firm’s value; in fact it
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Olin Business School Washington University S-02-001 Published: 2002 Revised: 2009 Disney Corporate Strategy (A) Barbarians at the Magic Kingdom’s Gate* Introduction The next big takeover fight – and it would be a beauty – may involve Walt Disney Productions. By the time you get this issue‚ Disney’s defense strategy may already be unfolding. But it will produce no quick victory for Disney even if a white knight comes along‚ and even if the principle attacker‚ Saul Steinberg‚ can be bought
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1. What does the site say about core competencies and corporate vision? The consistent main core competency of the Disney company is family entertainment‚ as they put it within their company overview from thewaltdisneycompany.com‚ they are a “leading diversified international family entertainment and media enterprise.” No matter what division of five business segments they separate their enterprise into‚ each component focuses on family entertainment‚ whether it be in the form of television or
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Markets 5 Course Introduction and Introduction to Strategy 5 Introduction to Strategy 5 Strategist’s Toolkit: Introduction Reading 5 Strategist’s Toolkit: Competitor Analysis Reading 5 Strategist’s Toolkit: Environmental Analysis Reading 5 Strategist’s Toolkit: Appendices Reading 5 Strategic Analysis 5 Strategic Analysis 5 The Strategist’s Challenge 5 Strategist’s Toolkit: Basic Tools 5 Fundamental Principle of Business Strategy 5 Competitive Markets 5 Competitive Markets
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