o Involves ethical issues‚ that affect firm‚ individual and society. Customer value • The difference between all the benefits derived from a total product and all the costs of acquiring those benefits. • It is critical that a firm consider value from the customer’s perspective. • Consumers want things that lead to high level values. o Products o Relationships o Activities • Instrumental Values: preferred modes of behavior
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evolved over the years and the focus has shifted from the product to the customer‚ customer relationship management has become one of the most important models for a salesman to follow throughout the sales process. A meaningful relationship built on trust and ethical practices sets the ground for a win-win situation‚ long-term success‚ and most importantly added value to the customer experience. Building and maintaining relationships is part of almost everyone’s daily life. It is a task that requires
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Final Project Customer Strategy of Bain & Company Submitted to: Ms. Tahira Hafeez Submitted by: Umar Afzal 2102071 Dated: August 18th‚2011 Customer Strategy & Marketing Customers are the source of real growth. Bain combines in-depth customer insights with practical expertise in operations and economics to create sustainable‚ organic growth. • What we do Applying an outside-in perspective and achieving growth are fundamental to our approach at Bain. Our customer-centric business
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FACTORS AFFECTING CONSUMER BUYING BEHAVIOUR Cultural Culture is one of the most fundamental of determinant of a person’s wants‚ needs and behaviour (determined mainly by countries- wants‚ needs and behaviour of a Japanese differs greatly from an American) Sub-culture consists of smaller cultures within cultures. It provide a specific identification and socialisation for its members. Sub-cultures includes nationalities‚ religions‚ racial groups‚ etc. (The Silver market differs greatly from the
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A REPORT ON Customer-Driven Marketing Strategy: Creating Value for Target Customers INDEX SL.NO. TOPICS PAGE NO. 1. Market segmentation 1 2. Segmenting consumer markets 2-4 3. Segmenting business markets 4 4. Segmenting International markets 5 5. Requirements for effective segmentation 5-6 6. Market targeting
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RELATIONSHIP MARKETING What is relationship marketing? Relationship marketing is a more personal approach to promotion which encourages a dialogue with customers and allows more targeted communications. If done well‚ benefits include increased customer retention‚ and the generation of ’brand ambassadors’ who promote your product via word of mouth. Advantages of continued relationship marketing with customers: The advantages of continued relationship with customers: 1. The continued
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Factors affecting Pricing Strategies Introduction Pricing can be defined as the assignment of value or the cumulative amount of value that a customer must exchange in order to receive a particular product or service (Gerth‚ n.d.). For marketers‚ pricing can be viewed as a single strategic tool that can translate a potential business entity into reality (Abratt & Pitt‚ 1985). On the same notion‚ Avlonitis & Indounas (2005) noted that pricing is the only element of the marketing mix that
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! Corporate Strategy! E-Retailing Industry Analysis! Business Level Strategy! SWOT Analysis! Strategic Alternatives! Action Plan Began as one of the firstmajor companies to sell goods over the Internet Started as solely as an Online Bookstore Due to success diversified into many other product lines and services Multinational e- commerce company Worlds Largest online Retailer RETAIL NON-RETAIL Books‚ Music & Movies! ! Referrals/Commission! Consumer Electronics! Computer & Office
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South Korea‚ Malaysia and the Taiwan. This result shows that Hong Kong people tend to take short distance journey. c. Target Customers of Outbound Tourism As Hong Kong people love travelling and consider overseas holiday as part of lifestyle‚ there are wide range of customers for outbound tourism in the market. For long-distance travel (trips outside Asia)‚ the customers are mostly professionally employed
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What drove the sugar trade? In the late 1600s and 1700s sugar growing took firm hold in the Caribbean. During that time sugar cane spread even further West. Anthropologists tell us that sugar was first grown in New Guienea some 9000 years ago. Sugar cane grows for 15 months then gets cuts down and gets crushed down. First‚ Jamaica and Barbados is a good place to make sugar cane. The reason is because they both get a lot of rain. Another reason why I say it is good place is because they have good
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