UNIVERSITY OF TRINIDAD AND TOBAGO MASTERS IN HEALTH ADMINISTRATION (MHA) PATIENT SAFETY Individual Assignment 1 SUBMITTED BY: Regan Ramkissoon PS57095 April 12th 2013 Patient Safety Assignment Background SUMMARY OF INCIDENT On Friday 27th January 2012‚ a young mother was trying to get her ailing twenty one month old baby to the hospital. The child was an outpatient of the San Fernando General Hospital as he had three holes in his heart and an enlarged liver. Earlier that
Premium Emergency medical services Ambulance
(2003) Total Quality Management‚ third edition. Oxford: Butterworth-Heinemann John Beckford (2002) Quality‚ second edition Matthew Moore (2007) What is the EFQM excellence model; in: http://www.onesixsigma.com/article/what-is-the-efqm-efficiency-model&us Department of Trade & Industry (DTI) The evolution of quality; in: www.dti.gov.uk/quality/evolution Christine Avery & Diane Zabel (1997) The Quality Management Sourcebook. London: Taylor & Francis Department of Trade & Industry (DTI) Total Management
Premium Quality management Management Quality assurance
Term Project Report Total Quality Management Table of Contents 1. Executive Summary 3 2. Introduction 5 3. The meaning of quality 6 4. Understanding customer needs and expectations 7 5. The importance of quality 9 6. The evaluation of Quality management 14 6.1. Inspection 14 6.2. Quality control 15 6.3. Quality assurance 15 6.4. Total quality management 17 7. Important elements of TQM 19 8. How to introduce TQM 22 9. Levels of TQM 22 10. Sustaining TQM
Premium ISO 9000 Quality management Quality management system
Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards‚ such as the International Organization for Standardization’s ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing
Premium Management Process management ISO 9000
Patient confidentiality In a television episode of ER which aired on NBC in 2000‚ Carol Hathaway became aware of risky sexual behaviors that had led to a 14 year old girl having a sexually transmitted disease (STD) and cervical cancer. Prior to finding this information out‚ Carol Hathaway had promised the patient that she would not tell anyone about whatever the patient discussed with her. But upon realizing the high risk of the girl’s behavior‚ Carol Hathaway came to find herself in a dilemma of
Premium Health care Health care provider Patient
UNITUNIT- I PRINCIPLES OF QUALITY MANAGEMENT 1 What you will know… know Definitions of Quality Theories of Deming‚ Moeller and Crosby Service d Product Quality S i and P d t Q lit Customer Orientation Evaluation of TQM- Inspection & QC TQMTQM System Human component Introduction t Si Si I t d ti to Six Sigma concepts. concepts. t 2 Definitions of Quality 1. 2. 2 3. 4. 4 5. "Quality is variability." Shewart "Quality is predictability." Quality predictability Deming “Conformance to requirements
Premium Quality management Quality control Customer
Patient falls are an increasing concern within the healthcare system and contribute to costly treatments and lengthy hospital stays. The purpose of this article is to examine how nursing education impacts patient falls centered on evidenced-based research. Overall‚ evidence supports that nursing education can have effectively decrease falls among patients in hospitals and nursing homes. Task 1: Evidence-Based Practice and Applied Nursing Research Research guides decisions and changes we make
Premium Nursing Patient Nurse
CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
Premium Management W. Edwards Deming Quality assurance
Assignment Help‚ Tutor Help Concepts of Revenue Total Average and Marginal Revenue The revenue of a firm jointly with its costs ascertains profits. Now let us discuss the concepts of revenue. The term revenue denotes to the receipts obtained by a firm from the scale of definite quantities of a commodity at various prices. The revenue concept relates to total revenue‚ average revenue and marginal revenue. 1. Total Revenue – It is the total sale proceeds of a firm by selling a commodity
Premium Supply and demand Monopoly Microeconomics
Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
Premium Management Strategic management Trigraph