Technology Call Centres use a wide variety of different technologies to allow them to manage the large volumes of work that need to be managed by the call centre. These technologies ensure that agents are kept as productive as possible‚ and that calls are queued and processed as quickly as possible‚ resulting in good levels of service. These include ; ACW (After call work) ACD (automatic call distribution) - In telephony‚ an Automatic Call Distributor (ACD) is a device that distributes
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outsourcing an easy option for the international organizations. (John Child‚ 2005) This essay discusses the definition of outsourcing in the beginning and then explains the different types of outsourcing. The main body primarily analyses the advantages and disadvantages of outsourcing together with relevant examples‚ as well as some implications for the international managers in international business. Definition of outsourcing: Until now‚ there is still no official definition of the term “outsourcing”
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defined as political system and orientation including individuals standing by the government or by the individuals they have elected to represent them. Democracy entails numerous advantages but this is also tied to some disadvantages. Advantages of Democracy Protects the Interest of Citizens One of the topmost advantages of democracy is the protection of people’s interest. Real power lies in the people exercising it by means of representatives duly elected by the citizen. It is known that economic
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Advantages and disadvantages of computer Advantages of computer:- When Charles Babbage invented the computer decades ago‚ he would probably not have realized the impact it would have on mankind’s future. The importance of computers in today’s world can hardly be over-emphasized. Computers have become so much an integral part of the modern age that we also call this period as the computer age. In the initial years‚ the computer was a huge and complex machine that was used for difficult work like
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“MOTIVATION TO WORK IN CALL CENTER” In Partial Fulfillment of the Requirements in HR 315 Submitted to: Prof. Joy Caliao‚ MBA Submitted by: Stephanie C. Nuevo Nathaniel B. Villanueva July 17‚ 2013 Executive Summary Call centers began in the Philippines as plain providers of email response and managing services‚ these have industrial capabilities for almost all types of customer relations‚ ranging from travel services‚ technical support‚ education‚ customer care‚ financial services‚ and online
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Advantages and Disadvantages of Internet Name Institution Man has come an extremely long way from during his journey from Neanderthal to Homo sapiens. The nineties saw a significant turn around‚ when they invented the computers. Until‚ some few years back‚ the word internet was anonymous to many people. However‚ today the internet has evolved into the powerful communication equipment for individuals around the world. The internet is a collection of various resources and services (Buchanan‚ 2002)
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ADVANTAGE OF HAVING TWO MONTHS PRIOR TO YOUR SEMINAR * The advantage in preparing your seminar in two months prior to your seminar is that you can prepare everything with excellence because you have a lot of time to prepare. * You have a lot of time to locate a good venue‚ decide a design so that can capture the audience interest by seeing the area so relaxing and refreshing. * Whatever food you plan to fix‚ try to keep to the middle of the road in your selections of what to fix. Think
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Job description of call center agent * Support and provide superior service via phones‚ e-mails and faxes as a receiver and caller * Use questioning and listening skills that support effective telephone communication. * Use an effective approach to handle special telephone tasks like call transfers‚ taking messages‚ call backs‚ holds‚ interruptions‚ and unintentional disconnects. * Understand the impact of attitude in handling calls professionally * Effectively deal with job
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Call center Characters……………………. Mr. Razib;The boss‚ is a middle aged bald headed man with loose character. He is very much weak to women specially to girls. Pritom; caller – 1 ; a young guy‚ very disturbing boy‚ unnecessary caller. Mishu; Caller – 2 ; A boy with clean character‚ very serious in any matter. Nawsin; caller- 3 ; A young girl with sweet voice ‚ very fond of boys and always wants to talk with boys. Marjia; Receiver -1; A very weak hearted girl and very sensitive too. Prome; Receiver-2;
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“Advantages and Disadvantages to Teaching” Teaching is one of the things I always desired to do. Growing up I admired my teachers and their enthusiasm they had towards teaching. Though teaching sounds like a supreme job‚ there are always advantages and disadvantages when it comes to teaching. Just like any other occupation there may be things we may not like. So‚ today I am going to address what the advantages and disadvantages to being a teacher are. An advantage to teaching is interaction you
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